Dell PowerEdge R620Owner's ManualRegulatory Model: E16S SeriesRegulatory Type: E16S001
Item Indicator, Button, or ConnectorIcon DescriptionNOTE: DVD devices are data only.6 vFlash media card slot Allows you to insert a vFlash media card.
7. Power down all attached USB devices and disconnect them from the system.8. Restart the system and, if your keyboard is functioning, enter the Syste
3. Disassemble components from the system:– Hard drives– Hard-drive backplane– USB memory key– Cooling shroud– Expansion-card risers (if present)– Exp
If the tests fail, see Getting Help.Troubleshooting The System BatteryCAUTION: Many repairs may only be done by a certified service technician. You sh
Troubleshooting Cooling FansCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simp
15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the system.16. If the memory proble
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.10. Enter the System Setup and ensure that
Troubleshooting A Hard DriveCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simp
12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.13. Run the appropriate diagnostic test. For more i
Troubleshooting ProcessorsCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple
5Using System DiagnosticsIf you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The
Item Indicator, Button, or ConnectorIcon DescriptionNOTE: On ACPI-compliant operating systems, turning off the system using the power button causes th
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all
6Jumpers And ConnectorsSystem Board Jumper SettingsFor information on resetting the password jumper to disable a password, see Disabling A Forgotten P
System Board ConnectorsFigure 53. System Board Connectors and JumpersItem Connector Description1 J_PS2 PSU 2 power connector2 J_SATA_CD Optical drive
Item Connector Description11 J_VIDEO_REAR Video connector12 J_COM1 Serial connector13 J_IDRAC_RJ45 iDRAC7 connector14 J_CYC System identification conn
Disabling A Forgotten PasswordThe system's software security features include a system password and a setup password. The password jumper enables
7Technical SpecificationsProcessorProcessor type One or two Intel Xeon processor E5-2600 product familyExpansion BusBus type PCI Express Generation 3E
MemoryUDIMM Up to 128 GBDrivesHard drives4–hard-drive systems Up to four 2.5 inch, internal, hot-swappable SAS, SATA, or Nearline SAS hard drivesNOTE:
ConnectorsInternalUSB One 4-pin, USB 2.0-compliantInternal Dual SD Module (IDSDM) Two optional flash memory card slots with the internal SD moduleNOTE
EnvironmentalNOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datashee
EnvironmentalNOTE: This section defines the limits to help avoid IT equipment damage and/or failure from particulates and gaseous contamination. If it
Figure 3. LCD Panel FeaturesItem Button Description1 Left Moves the cursor back in one-step increments.2 Select Selects the menu item highlighted by t
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8System MessagesLCD MessagesNOTE: Applicable only if your system has an LCD display.The LCD messages consist of brief text messages that refer to even
Error Code Message InformationAMP0302Message The system board <name> current is greater than the upper warning threshold.Details System board &l
Error Code Message InformationASR0003Message The watchdog timer power cycled the system.Details The operating system or an application failed to commu
Error Code Message InformationAction Review the technical specifications for supported processor types.CPU0010Message CPU <number> is throttled.
Error Code Message Information2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly.4. Reapply
Error Code Message Information5. If the issue persists, see Getting Help.FAN0000Message Fan <number> RPM is less than the lower warning thresh
Error Code Message InformationAction Check if the cable is present, then reinstall or reconnect.MEM0000Message Persistent correctable memory errors de
Error Code Message InformationLCD Message Memory mirror lost on <location>. Power cycle system.Details The memory may not be seated correctly, m
Error Code Message InformationAction Cycle input power, update component drivers, if device is removable, reinstall the device.PCI1320Message A bus fa
Option DescriptionSet error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL. This is useful when try
Error Code Message InformationLCD Message Drive <number> removed from disk drive bay <bay>. Check drive.Details The controller detected th
Error Code Message InformationPSU0006Message Power supply <number> type mismatch.LCD Message Power supply <number> is incorrectly configur
Error Code Message InformationPSU0034Message An under voltage fault detected on power supply <number>.LCD Message An under voltage fault detecte
Error Code Message InformationPSU1201Message Power supply redundancy is lost.Details The power supply tries to operate in a degraded state. System Per
Error Code Message InformationDetails An error was reported during a SD card read or write.Action Reseat the flash media. If the problem persists, see
Error Code Message InformationSEC0031Message The chassis is open while the power is on.LCD Message Intrusion detected. Check chassis cover.Details The
Error Code Message InformationAction Re-configure system to the minimum supported configuration. If issues persists, contact support.TMP0118Message Th
Error Code Message InformationAction1. Review system logs for power supply exceptions.2. Re-configure the system to minimum configuration, inspect and
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9Getting HelpContacting DellNOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing
Electrical indicatorCondition Corrective Actionpower supply or voltage regulator).Temperature indicatorCondition Corrective ActionThe indicator blinks
NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains o
Item Indicator, Button, or ConnectorIcon DescriptionTo reset iDRAC (if not disabled in F2 iDRAC setup) press and hold for more than 15 seconds.2 Syste
Item Indicator, Button, or ConnectorIcon Description10 Hard Drive SystemWhen one of these buttons is pressed, the system status indicator on the back
Item Indicator, Button, or ConnectorIcon Description12 OrDC 750 W or 1100 WPower supply (PSU2)NIC Indicator CodesFigure 7. NIC Indicator1. link indica
1. AC power supply status indicator/handleFigure 9. DC Power Supply Status Indicator1. DC power supply status indicatorPower Indicator PatternConditio
Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates
Other Information You May NeedWARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included w
2Using The System Setup And Boot ManagerSystem Setup enables you to manage your system hardware and specify BIOS-level options.The following keystroke
mode. Thereafter, you must boot the system in the same boot mode (BIOS or UEFI) to access the installed operating system. Trying to boot the operating
System Setup Main ScreenNOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings.Menu Item DescriptionSystem BIOS
Menu Item DescriptionSystem Service Tag Displays the system Service Tag.System Manufacturer Displays the name of system manufacturer.System Manufactur
Menu Item DescriptionAlternate RTID (Requestor Transaction ID) SettingAllows you to allocate more RTIDs to the remote socket increasing cache performa
SATA Settings ScreenMenu Item DescriptionEmbedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID modes. By default, the Embedded S
Menu Item DescriptionUser Accessible USB PortsAllows you enable or disable the user accessible USB ports. Selecting Only Back Ports On disables the fr
Menu Item DescriptionNOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port addr
Menu Item DescriptionNOTE: When C States is enabled in Custom mode, changing the Monitor/Mwait setting does not impact system power/performance.Memory
ContentsNotes, Cautions, and Warnings...21 About Your
Menu Item DescriptionBIOS Update Control Allows you to update the BIOS using either DOS or UEFI shell-based flash utilities. For environments that do
Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system.CAUTION: The password f
To delete or change the existing System and/or Setup password:1. To enter System Setup, press <F2> immediately after a power-on or reboot.2. In
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes.En
Boot Manager ScreenMenu Item DescriptionContinue Normal BootThe system attempts to boot to devices starting with the first item in the boot order. If
For more information on using iDRAC, see the iDRAC7 User's Guide under Software → Systems Management → Dell Remote Access Controllers, at dell.co
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3Installing System ComponentsRecommended ToolsYou may need the following items to perform the procedures in this section:• Key to the system keylock•
1. release latch2. keylock3. front bezel4. locking hookInstalling The Front Bezel1. Hook the right end of the bezel onto the chassis.2. Fit the free e
Figure 11. Opening and Closing the System1. system cover2. latch3. latch release lockClosing The System1. Lift the latch on the cover.2. Place the cov
Operating With A Setup Password Enabled...32Entering
Figure 12. Inside the System—8 Hard Drive System1. control panel assembly2. cable securing clip3. cooling fans (7)4. cable securing bracket5. cooling
Figure 13. Inside the System—10 Hard Drive System1. control panel 2. cable securing clip3. cooling fans (7)4. cable securing bracket5. cooling shroud6
Figure 14. Removing and Installing the Cooling Shroud1. cooling shroudInstalling The Cooling ShroudCAUTION: Many repairs may only be done by a certifi
The system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket set is organized into four channels. In
Processor 2 channel 0: slots B1, B5, and B9channel 1: slots B2, B6, and B10channel 2: slots B3, B7, and B11channel 3: slots B4, B8, and B12The followi
• Memory modules of different sizes can be mixed provided that other memory population rules are followed (for example, 2 GB and 4 GB memory modules c
• Memory modules must be identical in size, speed, and technology.• DIMMs installed in memory sockets with white release tabs must be identical and si
System Capacity (in GB)DIMM Size (in GB)Number of DIMMsDIMM Rank, Organization, and FrequencyDIMM Slot PopulationNOTE: 16 GB DIMMs must be installed i
System Capacity (in GB)DIMM Size (in GB)Number of DIMMsDIMM Rank, Organization, and FrequencyDIMM Slot PopulationNOTE: 16 GB DIMMs must be installed i
CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the memory module.5. Press down and out on the eje
Replacing The Internal USB Key...57
4. Locate the memory-module sockets.5. Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the
Figure 17. Removing and Installing a 2.5 Inch Hard-Drive Blank1. hard-drive blank2. release buttonInstalling A 2.5 Inch Hard-Drive Blank1. If installe
Figure 18. Removing and Installing a Hot-Swap Hard Drive1. release button2. hard drive3. hard-drive carrier handleInstalling A Hot-Swap Hard DriveCAUT
Removing A Hard Drive From A Hard-Drive Carrier1. Remove the screws from the slide rails on the hard-drive carrier.2. Lift the hard drive out of the h
Optical Drive (Optional)Removing The Optical DriveCAUTION: Many repairs may only be done by a certified service technician. You should only perform tr
3. release tabInstalling The Optical DriveCAUTION: Many repairs may only be done by a certified service technician. You should only perform troublesho
Figure 21. Removing and Installing a Cooling Fan1. cooling fans assembly2. cooling fans (7)3. cooling fan connectors (7)Installing A Cooling FanCAUTIO
Replacing The Internal USB KeyCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and si
NOTE: A missing or an unsupported riser logs an SEL event. It does not prevent your system from powering on and no BIOS POST message or F1/F2 pause is
Card Priority Card Type Systems Supporting up to 2 PCIe Expansion CardsSystems Supporting up to 3 PCIe Expansion CardsSlot Priority Max Allowed Slot P
Installing The Control Panel—8 Hard Drive System...92Removing The
3. expansion-card latchInstalling An Expansion CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform t
Figure 24. Removing and Installing the Expansion Card Riser 11. expansion-card riser 1 2. expansion card 3. riser guide back (right)4. riser guide bac
1. connector2. expansion card riser 34. If applicable, remove or install an expansion card on the riser.5. Replace the expansion-card riser.6. Close t
1. SD vFlash card2. SD vFlash card slot4. To install the SD vFlash card, with the label side facing up, insert the contact-pin end of the SD card into
Figure 27. Removing and Installing the Internal Dual SD Module1. blue pull tab2. SD card 13. SD card 24. dual SD module5. connector on the system boar
Internal SD CardRemoving An Internal SD CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubles
Removing The Integrated Storage ControllerCAUTION: Many repairs may only be done by a certified service technician. You should only perform troublesho
Installing The Integrated Storage ControllerCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubles
Figure 28. Removing and Installing the Network Daughter Card1. captive screw sockets (2) 2. connector on the system board3. captive screws (2) 4. touc
• Installing an additional processor• Replacing a processorNOTE: To ensure proper system cooling, you must install a processor blank and a heat-sink b
System Board Jumper Settings...
Figure 29. Removing and Installing the Heat Sink1. heat sink2. retention sockets (2)3. retention screws (2)4. processorCAUTION: The processor is held
Figure 30. Processor Shield Opening and Closing Lever Sequence1. close-lock symbol2. processor socket-release lever3. processor4. processor socket-rel
Figure 31. Removing and Installing a Processor1. processor socket-release lever2. pin 1 indicator3. processor socket-release lever4. processor shield5
3. Open the system.4. Remove the cooling shroud.WARNING: The heat sink and processor are hot to the touch for some time after the system has been powe
When only one power supply is installed, the power supply configuration is non-redundant (1 + 0). Power is supplied to the system only by the single p
Figure 32. Removing and Installing an AC Power Supply1. connector2. power supply3. release latch4. power supply handleInstalling An AC Power SupplyCAU
Wiring Instructions For A DC Power SupplyYour system supports up to two –(48–60) V DC power supplies (when available).WARNING: For equipment using –(4
3. Connect the safety ground wire to the grounding post on the back of the system using a #6-32 nut equipped with a locking washer.Figure 33. Assembli
Figure 34. Assembling the DC Input Power Wires1. DC power socket2. rubber cap3. captive screws (2)4. DC power connector5. wire –48 V6. wire RTN7. grou
Figure 35. Removing and Installing a DC Power Supply1. connector2. power supply3. power supply status indicator4. release latch5. power supply handleI
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Removing The Power Supply BlankCAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.2. Open the system.3.
6. To install a new system battery, hold the battery with the "+" facing up and slide it under the securing tabs at the positive side of the
Figure 39. Removing and Installing the 2.5 Inch (x4) Hard-Drive Backplane1. hard-drive backplane 2. backplane signal cable3. backplane power cable 4.
1. cable retention bracket2. system board3. integrated storage controller card4. SAS connector on system board5. SAS backplane Figure 41. Removing and
Figure 42. Cabling Diagram—Systems With the 2.5 Inch (x4 SAS and x2 PCIe SSD) Hard-Drive Backplane1. cable retention bracket2. system board3. PCIe SSD
1. backplane signal cable2. backplane power cable 3. SAS A cable4. release tabs (2)5. SAS B cableFigure 44. Cabling Diagram—2.5 Inch (x8) Systems1. ca
Figure 45. Cabling Diagram—2.5 Inch (x8) Systems1. cable retention bracket2. system board3. SAS controller card4. SAS backplane Figure 46. Removing an
1. SAS backplane 2. backplane power cable 3. SD signal cable4. backplane signal cable5. SD card socket6. SAS cables (2)7. release tabs (2)8. hard-driv
1. Holding the blue tabs, align the slots on the hard-drive backplane with the tabs on the chassis.2. Slide down the hard-drive backplane until the re
1About Your SystemFront-Panel Features And IndicatorsFigure 1. Front-Panel Features and Indicators—8 Hard Drive SystemItem Indicator, Button, or Conne
Figure 48. Removing and Installing the Control Panel Board1. control panel board2. screws (2)3. control-panel cable4. display module cableInstalling T
1. If installed, remove the front bezel.2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outl
Installing The Control Panel—8 Hard Drive SystemCAUTION: Many repairs may only be done by a certified service technician. You should only perform trou
Figure 50. Removing and Installing the Control Panel1. control panel release latch2. J_CP connector on system board3. control panel cable connecting t
NOTE: To locate the connectors on the system board, see System Board Connectors.5. Connect the control panel cable to the connectors on the system boa
Figure 51. Removing and Installing the VGA Module1. control panel2. display module cable3. screw (top)4. VGA module cable5. screw (bottom)6. VGA modul
System BoardRemoving The System BoardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting
a. mini SAS cable connectorb. metal tabc. connector on the system board6. Disconnect all other cables from the system board.CAUTION: Take care not to
Installing The System BoardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simpl
4Troubleshooting Your SystemSafety First—For You And Your SystemCAUTION: Many repairs may only be done by a certified service technician. You should o
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