Dell PowerEdge 800 Guide de dépannage

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Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide
Introduction
Indicators, Messages, and Codes
Finding Software Solutions
Running the System Diagnostics
Troubleshooting Your System
Installing System Components
Installing Drives
Getting Help
Jumpers, Switches, and Connectors
I/O Connectors
Notes, Notices, and Cautions
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Glossary in your User's Guide.
Information in this document is subject to change without notice.
©2004DellInc.Allrightsreserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, PowerVault, Dell OpenManage, Dimension, Inspiron, OptiPlex, Latitude, Dell Precision, PowerApp, PowerConnect, and DellNet
are trademarks of Dell Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Initial release: 20 Aug 2004
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
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Résumé du contenu

Page 1 - Abbreviations and Acronyms

Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Finding Software Solutions Running t

Page 2 - System Board Jumpers

l Use Category 5 or greater wiring and connectors. l Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft). For detaile

Page 3 - System Board Connectors

Back to Contents Page  Introduction Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Other Documents You May Need Your syst

Page 4 - SCSI Backplane Connectors

Back to Contents Page  Indicators, Messages, and Codes Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Front-Panel Indicator

Page 5

Table 2-2. Front-Panel Indicators, Buttons, and Connectors Back-Panel Features and Indicators Figure2-2 shows the controls, indicators, and conn

Page 6 -  I/O Connectors

SCSI Hard-Drive Indicator Codes If an optional SCSI RAID controller is installed in the system, two indicators on each of the hard-drive carriers

Page 7 - Parallel Connector

Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can prov

Page 8 - Video Connector

System Messages System messages appear on the screen during system boot to notify you of a possible problem with the system. Table2-7 lists the sys

Page 9 - Network Cable Requirements

or optical drive interface cable, or loose power cable. "Troubleshooting an Optical Drive" in "Troubleshooting Your System." Disk

Page 10

System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the pr

Page 11 -  Introduction

If a beep code is emitted, write down the series of beeps and then look it up in Table2-8. If you are unable to resolve the problem by looking up the

Page 12 - System Status Indicators

Back to Contents Page  Jumpers, Switches, and Connectors Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Jumpers—A General E

Page 13

Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record

Page 14

Back to Contents Page  Finding Software Solutions Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Before You Begin Troubl

Page 15 - NIC Indicator Codes

Back to Contents Page  IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access

Page 16 - System Messages

Back to Contents Page  Running the System Diagnostics Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Using Server Administr

Page 17

Click the testing option in the Main Menu window. Table4-1 provides a brief explanation of testing options. Table 4-1. SystemDiagnosticsTestingOp

Page 18 - System Beep Codes

Back to Contents Page  Troubleshooting Your System Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Safety First—For You and

Page 19 - Warning Messages

any of the procedures, see "Troubleshooting External Connections."  Troubleshooting External Connections Loose or improperly connected cabl

Page 20 - Alert Messages

 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." I

Page 21 - Before You Begin

Troubleshooting a USB Device  Problem l System message indicates a problem with a USB device. l Device connected to a USB port is not operating p

Page 22

 Action  1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics.&

Page 23

Table A-1.SystemBoardJumperSettings System Board Connectors See FigureA-3 and TableA-2 for the location and description of the system boar

Page 24

Removing the Cover To upgrade or troubleshoot the system, remove the system cover to gain access to internal components.   1. Turn off the system an

Page 25 - Checking the Equipment

The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the s

Page 26 - Troubleshooting the Mouse

Troubleshooting a Damaged System  Problem l System was dropped or damaged.  Action   1. Open the system. See "Opening the System."

Page 27 - Problem

 Problem l No power to the system. l Power indicator on the front panel does not light.  Action  1. Run the appropriate online diagnostics test

Page 28 - Troubleshooting a NIC

Troubleshooting System Memory  Problem l Faulty memory module. l Faulty system board. l System status indicator is amber. l System beep code

Page 29 - Opening the System

 3. Ensure that the memory modules are populated correctly. See "General Memory Module Installation Guidelines" in "Installing System

Page 30 - Inside the System

 14. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  15. Run the appropriate online diagnostic

Page 31

l Missing or corrupted tape-backup software or tape-drive device driver. l Defective SCSI controller card.  Action   1. Run the System Setup pr

Page 32

For information about testing the controller, see the controller's documentation. If the tests fail, continue to the next step.  3. If the SCSI

Page 33

Action  1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics.&qu

Page 34

Table A-2.SystemBoardConnectors SCSI Backplane Connectors See FigureA-4 for the location and description of the connectors on the back of th

Page 35

l Faulty hard drive. l Damaged or improperly connected hard-drive cables.  Action   1. Run the appropriate online diagnostic test. See "Us

Page 36

 5. Open the system. See "Opening the System."  6. Ensure that the hard-drive interface cable is properly connected to the drive and t

Page 37

Action   1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics.&

Page 38

 5. Close the system. See "Closing the System."  6. Reconnect the system to the electrical outlet, and turn on the system and attached

Page 39

Back to Contents Page  Installing System Components Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Cooling Shroud System

Page 40

 Installing the Cooling Shroud  1. Ensure that no tools or loose parts are left inside the system.  2. Align the anchor tabs on the cooling sh

Page 41

 6. Compress the two release tabs on the top of the fan assembly and lift the fan assembly away from the system. See Figure6-3. Figure 6-3. Rem

Page 42

  1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.  2. Remove the bezel. See &q

Page 43

Power Supply  Removing the Power Supply   1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Page 44 - Cooling Shroud

 3. Install the cooling shroud. See "Installing the Cooling Shroud."  4. Connect the DC power cables to the following components: l

Page 45 - System Fans

Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in d

Page 46 - Removing the Back System Fan

 5. Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."  6. Remove the filler bracket from the expa

Page 47

7. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch.

Page 48 - Power Supply

 8. Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket.

Page 49 - Expansion Cards

 9. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."  10. Stand the system upright.  11. I

Page 50 - Removing an Expansion Card

 7. Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See Figure6-10.  8. Open

Page 51 - System Memory

4. Set the processor lightly in the socket and ensure that the processor is level in the socket. When the processor is positioned correctly, press it

Page 52 - Removing Memory Modules

See "Installing an Expansion Card" for information on installing the card.  6. Connect the cable from the RAC card to connector RAC_CONN o

Page 53 - Processor

 10. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."  11. Reconnect the system to its elect

Page 54 - Installing a Processor

Back to Contents Page  Installing Drives Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Connecting Drives Front-Panel Dr

Page 55 - Installing a RAC Card

Front-Panel Drive Inserts To help keep dust and dirt out of the system, a plastic insert in the bezel covers each empty external drive bay. Addition

Page 56 - System Battery

Back to Contents Page  I/O Connectors Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Serial Connector Parallel Connector

Page 57

 4. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Diskette Drive  Removing a Disket

Page 58 -  Installing Drives

5.25-Inch Drives An optical drive is standard in the first external drive bay. An additional IDE or SCSI tape backup device can be installed in th

Page 59 - Front-Panel Drive Inserts

 10. If a controller card was supplied with the drive, install the controller card in expansion slot 3, 4, or 5. See "Installing an Expansion

Page 60 - Diskette Drive

 17. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."  18. Reconnect the system to its electr

Page 61 - 5.25-Inch Drives

7. Remove the hard-drive bay. See Figure7-5 and Figure7-6. a. Loosen the four screws that secure the drive bay to the system. b. Slide the har

Page 62

Installing a Cabled Hard Drive  1. Unpack the drive (and controller card, if applicable), and prepare the drive for installation. For instructions,

Page 63 - Hard Drives

Figure 7-9. Cabling Four SCSI Hard Drives to the SCSI Controller Card  6. Ensure that all cables are firmly connected and arranged so that they wi

Page 64

 Removing a Front-Access SCSI Hard Drive (Non-Hot-Plug)  1. Turn off the system, including any attached peripherals, and disconnect the system fro

Page 65

 6. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."  7. Reconnect the system to its electri

Page 66

 3. Insert the hard-drive carrier into the drive bay. See Figure7-11.  4. Close the hard-drive carrier handle to lock it in place.  5. Insta

Page 67

Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1. When you add an expansion card containing a ser

Page 68 - Hot-Plug SCSI Hard Drives

 11. Connect the power cable connector P3 to the power connector on the SCSI backplane. See Figure7-13.  12. Connect the baseboard management

Page 69

Back to Contents Page  Getting Help Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Technical Assistance Dell Enterprise

Page 70

support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] [email protected] (Asian/Pacific c

Page 71 -  Getting Help

the system diagnostics.  4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diske

Page 72 - Product Information

Country (City) International Access Code Country Code City Code Toll-Free Numbers Anguilla General Support toll-free:800-335-0031 Antigua and Barbuda

Page 73 - Contacting Dell

011 Customer Care (Home Sales/Small Business) toll-free:1-800-847-4096 Customer Care (med./large business, government) toll-free:1-800-326-9463 Tech

Page 74

International Access Code: 990 Country Code: 358 City Code: 9 E-mail: http://support.euro.dell.com/fi/fi/emaildell/  Technical Support 0925331360

Page 75

City Code: 1 Home User Customer Care 012044014 Small Business Customer Care 012044014 U.K. Customer Care (dial within U.K. only) 08709060010 Cor

Page 76

Customer Care (Brussels, Belgium) 024819119 Fax (Brussels, Belgium) 024819299 Switchboard (Brussels, Belgium) 024819100 Macao Country Code: 8

Page 77

Reception Desk Fax 5795998 Switchboard 5795999 Portugal International Access Code: 00 Country Code: 351   Website: support.euro.dell.com  E

Page 78

PS/2-Compatible Keyboard and Mouse Connectors The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. FigureB-4 il

Page 79

International Access Code: 00 Country Code: 41 City Code: 22 E-mail: [email protected]  E-mail for French-speaking HSB and Corpor

Page 80

Back to Contents Page  Dell Sales toll-free:1-800-289-3355 or toll-free:1-800-879-3355 Dell Outlet Store (Dell refurbished computers) toll-free:1-

Page 81

Back to Contents Page Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Notes, Notices, and Cautions Abbreviations and Acronyms

Page 82 - Abbreviations and Acronyms

USB Connectors The system's USB connectors support USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-com

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