Dell 360 Manuel d'utilisateur

Dell™ OptiPlex™ 360Service ManualModels DCSM and DCNE

10 Before Working on Your Computer CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cabl

100 Processor4Release the release lever by pressing and pushing the release lever away from the processor cover.5Open the processor cover. CAUTION: W

Processor 1011Unpack the new processor, being careful not to touch the underside of the processor. CAUTION: Socket pins are delicate. To avoid damage

102 Processor4Align the pin-1 corners of the processor and socket. CAUTION: To avoid damage, align the processor properly with the socket, and do not

Power Supply 10312Power Supply WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additio

104 Power Supply6Press down on the release button on the floor of the computer chassis, and slide the power supply toward the front of the computer by

Power Supply 1052Replace and tighten the four screws that secure the power supply to the back of the computer chassis. WARNING: The screws are a key

106 Power SupplyPower Connectors in the Mini Tower ComputerP1: System Board Connector — Mini Tower ComputerPin Number Signal Name Wire Color Wire Gaug

Power Supply 1074 +5 VDC Red AWG#205 COM Black AWG#206 +5 VDC Red AWG#207 COM Black AWG#208 POK Gray AWG#229StandbyPurpleAWG#2010 +12 VADC Yellow A

108 Power SupplyP2: Processor Connector — Mini Tower ComputerP3 and P5: Right Angle SATA Connectors — Mini Tower ComputerPin Number Signal Name Wire C

Power Supply 109P7: Floppy Disk Drive Connector — Mini Tower ComputerP8 and P9: Right Angle SATA Connectors — Mini Tower ComputerPin Number Signal Nam

Before Working on Your Computer 11Inside View of Your ComputerMini Tower Computer1 optical drive 2 power supply3 back USB and audio connectors 4 syste

110 Power SupplyDesktop Computer Power SupplyRemoving the Power Supply From the Desktop Computer1Follow the procedure in "Before Working on Your

Power Supply 1116Press down on the release button on the floor of the computer chassis, and slide the power supply toward the front of the computer by

112 Power Supply WARNING: The screws are a key part of the system grounding. Failure to replace and tighten all four screws may cause electrical shoc

Power Supply 113P1: MB Connector — Desktop ComputerPin Number Signal Name Wire Color Wire Gauge1 +3.3 VDC Orange AWG#202 +3.3 VDC Orange AWG#203 COM B

114 Power SupplyP2: CPU Connector — Desktop ComputerP4: Floppy Disk Drive Connector — Desktop Computer22 +5 VDC Red AWG#2023 +5 VDC Red AWG#2024 COM

Power Supply 115P5 and P6: Right Angle SATA Connectors — Desktop ComputerPin Number Signal Name Wire Color Wire Gauge1 +3.3 VDC Orange AWG#182 COM Bla

116 Power Supply

BIOS 11713BIOS NOTE: If a BIOS-update program CD is provided with a new system board, flash the BIOS from the CD. If you do not have a BIOS-update pr

118 BIOSFlashing the BIOS From the Hard Drive1Turn on the computer.2Locate the latest BIOS update file for your computer at support.dell.com.3Click Do

System Board 11914System Board WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additio

12 Before Working on Your ComputerDesktop Computer1 drive bays (media card reader or floppy drive, optical drive and hard drive)2 power supply3 back U

120 System Board9Disconnect the fan power cables from the system board. 10Disconnect any additional cables from the system board. 11Remove the 11 scre

System Board 121 WARNING: Failure to replace and tighten all screws properly may not provide adequate grounding of the system board and result system

122 System Board

Troubleshooting 1231TroubleshootingToolsPower Lights WARNING: Before working inside your computer, read the safety information that shipped with your

124 Troubleshooting• If the power light is blinking amber, the computer is receiving electrical power, but an internal power problem may exist.– Ensur

Troubleshooting 1252Run the Dell™ Diagnostics to further identify the problem. (see "Dell Diagnostics" on page 136).Code Cause1-1-2 Micropro

126 TroubleshootingDiagnostic Lights WARNING: Before working inside your computer, read the safety information that shipped with your computer. For a

Troubleshooting 127Diagnostic Light Codes During POSTLight Pattern Problem Description Suggested ResolutionOffThe computer is either turned off or not

128 TroubleshootingBlinking AmberA possible motherboard, power supply, or peripheral failure has occurred.• Power off computer, leaving the computer p

Troubleshooting 129Steady AmberMemory modules are detected, but a memory power failure has occurred.• If two or more memory modules are installed, rem

Before Working on Your Computer 13System Board ComponentsMini Tower Computer System Board Components1 234567789913 12 911 10131314151617181818192021

130 TroubleshootingSteady AmberA possible motherboard failure has occurred.• Remove all cards from the PCI and PCI-E slots and restart the computer. I

Troubleshooting 131Steady GreenThe computer is in a normal on condition.The diagnostic lights are not lit after the computer successfully boots to the

132 TroubleshootingSteady GreenA possible floppy drive or hard drive failure has occurred.Reseat all power and data cables.Steady GreenA possible USB

Troubleshooting 133Steady GreenA possible expansion card failure has occurred.• Determine if a conflict exists by removing an expansion card (not a gr

134 TroubleshootingSystem Messages NOTE: If the message you received is not listed in the table, see the documentation for either the operating syste

Troubleshooting 135• Enter the system setup program and ensure the boot sequence information is correct. For more information on using the system setu

136 TroubleshootingDell Diagnostics WARNING: Before working inside your computer, read the safety information that shipped with your computer. For ad

Troubleshooting 137If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, shut do

138 Troubleshooting3When the DELL logo appears, press <F12> immediately. NOTE: Keyboard failure may result when a key is held down for extended

Troubleshooting 13911Close the Main Menu window to exit the Dell Diagnostics and restart the computer.12Remove the Drivers and Utilities disc from the

14 Before Working on Your Computer1 internal chassis speaker connector (optional)2 power connector 3 memory module connectors (DIMM1, DIMM2)4 serial A

140 Troubleshooting NOTE: It is recommended that you select Extended Test to perform a more thorough check of devices in the computer.For any problem

Troubleshooting 141Solving ProblemsFollow these tips when troubleshooting your computer:• If you added or removed a part before the problem started, r

142 Troubleshooting WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety

Troubleshooting 143 NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.ADJUST THE WIN

144 TroubleshootingError Messages WARNING: Before working inside your computer, read the safety information that shipped with your computer. For addi

Troubleshooting 145IEEE 1394 Device Problems WARNING: Before working inside your computer, read the safety information that shipped with your compute

146 Troubleshooting• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins. Straighten any bent pins.• Rem

Troubleshooting 147A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD,

148 TroubleshootingBACK UP YOUR FILES IMMEDIATELYUSE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, CDS, OR DVDSSAVE AND CLOSE ANY OP

Troubleshooting 149CHECK THE MOUSE CABLE —• Ensure the cable is not damaged or frayed and check cable connectors for bent or broken pins. Straighten a

Before Working on Your Computer 15Desktop Computer System Board Components1 234567789913 12 911 10131314151617181818192021

150 TroubleshootingGuide), no network communication is occurring. Replace the network cable.RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAINCHECK

Troubleshooting 151IF THE POWER LIGHT IS STEADY AMBER — A device may be malfunctioning or incorrectly installed.• Ensure the processor power cable is

152 Troubleshooting3Click Properties Ports. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). F

Troubleshooting 153REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.Sound and Speaker Problems WARNING: Before working i

154 Troubleshootingsecurely inserted into the headphone connector (see "Inside View of Your Computer" on page 11).ADJUST THE WINDOWS VOLUME

Troubleshooting 155• If the power light is blinking, press a key on the keyboard or move the mouse to resume normal operation.TEST THE ELECTRICAL OUTL

156 TroubleshootingIf the other monitor works, the original computer display may be defective. Contact Dell (see "Contacting Dell" on page 1

Troubleshooting 157• Access the help file for the Dell Support Utility.• View frequently asked questions.• Learn more about the Dell Support Utility.•

158 Troubleshooting

Contacting Dell 1592Contacting DellTo contact Dell for sales, technical support, or customer service issues:1Visit support.dell.com.2Verify your count

16 Before Working on Your Computer1 internal chassis speaker connector (optional)2 power connector 3 memory module connectors (DIMM1, DIMM2)4 serial A

160 Contacting Dell

Before Working on Your Computer 17After Working on Your ComputerAfter you have completed any replacement procedures, ensure you connect any external d

18 Before Working on Your Computer

Computer Cover 192Computer Cover WARNING: Before working inside your computer, read the safety information that shipped with your computer. For addit

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indica

20 Computer Cover3Release the computer cover by sliding the cover release latch outward. The edge of the cover closest to the latch pops up. 4Lift the

Computer Cover 21Replacing the Mini Tower Computer Cover NOTE: This procedure assumes that you have completed the removal procedure first. 1Ensure t

22 Computer Cover3Release the computer cover by sliding the cover release latch outward. The edge of the cover closest to the latch pops up.4Lift the

Computer Cover 23Replacing the Desktop Computer Cover NOTE: This procedure assumes that you have completed the removal procedure first. 1Ensure that

24 Computer Cover

Drive Bezel 253Drive Bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional

26 Drive BezelReplacing the Drive Bezel NOTE: This procedure assumes that you have completed the removal procedure first. 1With the computer set upri

Drive Bezel 27Removing a Drive Bezel Insert NOTE: Do not discard the screws located on the inside of the bezel insert tab. You need these screws to s

28 Drive BezelReplacing a Drive Bezel Insert NOTE: This procedure assumes that you have completed the removal procedure first. 1Place the drive bezel

Cards 294Cards WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best

Contents 3Contents1 Before Working on Your Computer . . . . . . 9Recommended Tools. . . . . . . . . . . . . . . . . . . . 9Before Working on Your Co

30 Cards• If you are installing a card, ensure that the appropriate driver for the card is also installed. For instructions, see the documentation tha

Cards 31 NOTE: Installing filler brackets in empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also k

32 Cards3If you are installing a new card, remove the filler bracket covering the empty card slot. To remove a filler bracket, gently insert a scribe

Cards 33 NOTE: For information on configuring the card, making internal connections, or customizing it for your computer, see the documentation that

34 Cards10Secure the card(s) by closing the card retention latch and snapping it into place. CAUTION: Do not route card cables over or behind the car

Cards 3514Install any drivers required for the card as described in the card documentation.Removing a PCI or PCI Express Card From a Desktop Computer

36 Cards5If you are replacing a PCI Express x16 card, remove the installed card by gently pulling the release lever away from the card until you relea

Cards 374If you are installing a new card, remove the filler bracket covering the empty card slot. To remove a filler bracket, gently insert a scribe

38 Cards WARNING: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be

Cards 39 NOTE: If you are installing a PCI Express x16 card, ensure that the securing tab on the connector’s release lever fits into the notch on the

4 Contents3 Drive Bezel. . . . . . . . . . . . . . . . . . . . . . . 25Removing the Drive Bezel . . . . . . . . . . . . . . . . 25Replacing the Dr

40 Cards CAUTION: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properl

Cards 41PS/2 Serial-Port Adapter WARNING: Before working inside your computer, read the safety information that shipped with your computer. For addit

42 Cards4Disconnect the PS/2 serial-port cable from the system board (see "Mini Tower Computer System Board Components" on page 13).5If nece

Cards 434Remove the filler bracket (if applicable). NOTE: For information on configuring the adapter, making internal connections, or customizing it

44 Cards6Secure the card(s) by closing the card retention latch and snapping it into place. CAUTION: Do not route card cables over the cards. Cables

Cards 458Follow the procedure in "After Working on Your Computer" on page 17.

46 CardsRemoving a PS/2 Serial-Port Adapter From a Desktop Computer NOTE: If applicable, see "Removing a Card From the Optional Riser-Card Cage&

Cards 47 NOTE: Installing filler brackets in empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also k

48 Cards5Align the PS/2 serial-port adapter bracket in the slot and press down firmly. Ensure that the adapter is fully seated in the slot.6Before you

Cards 498Connect the adapter cable to the PS/2 serial-port adapter connector on the system board (see "Desktop Computer System Board Components&q

Contents 55Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . 55About the Drives . . . . . . . . . . . . . . . . . . . . . 55Recommended

50 CardsRemoving a Card From the Optional Riser-Card Cage NOTE: The riser-card cage is an option for the desktop computer only. 1Follow the procedur

Cards 517If you are removing a card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets in empty c

52 CardsbEnsure that the riser-card connectors are fully seated in the connectors on the system board.cRotate the riser-card cage handle to the down p

Cards 534Gently push the release lever on the card retention latch to pivot the latch open. The latch remains in the open position.5If you are install

54 Cards15Install any drivers required for the card. For instructions on installing driver, see the documentation that came with the card.

Drives 555Drives WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety bes

56 DrivesDrive Interface ConnectorsThe drive cable connectors are keyed for correct insertion. Properly align the cable connector key on the cable and

Drives 57The SATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-i

58 DrivesbRemove the unused data cable from the computer.cInstall a drive panel insert to cover the empty drive bay opening (see "Installing an O

Drives 595Connect the data cable to the system board connector on the system board.6Follow the procedure in "After Working on Your Computer"

6 Contents6 I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . 81Removing the I/O Panel . . . . . . . . . . . . . . . . . 81Replacing the

60 Drives2Remove the computer cover (see "Removing the Desktop Computer Cover" on page 21). CAUTION: Do not pull the drive out of the compu

Drives 61bInsert the three shoulder screws removed from the insert into the sides of the new drive and tighten them.cLift the drive release latch up a

62 Drives6Follow the procedure in "After Working on Your Computer" on page 17.7Update the configuration information in the system setup prog

Drives 635Disconnect the power and data cables from the back of the floppy drive.6Grasp the drive release latch and slide it toward the bottom of the

64 DrivesReplacing or Adding a Floppy Drive or Media Card Reader in the Mini Tower Computer NOTE: This procedure assumes that you have completed the

Drives 654Attach the power and data cables to the floppy drive or media card reader and to the system board.

66 Drives5Follow the procedure in "After Working on Your Computer" on page 17.6Enable the new floppy drive or media card reader in the syste

Drives 673Remove the optical drive and set it aside (see "Removing the Optical Drive From the Desktop Computer" on page 59). CAUTION: Do no

68 DrivesReplacing or Adding a Floppy Drive or Media Card Reader in the Desktop Computer NOTE: This procedure assumes that you have completed the rem

Drives 694Attach the power and data cables to the floppy drive or media card reader.5Align the shoulder screws with the screw guides on the chassis, a

Contents 7Replacing the Processor . . . . . . . . . . . . . . . . 10012 Power Supply . . . . . . . . . . . . . . . . . . . . 103Mini Tower Compute

70 Drives9Enable the new floppy drive or media card reader in the system setup program. For more information on using the system setup program, see th

Drives 715Press the release tabs inwards, and slide the drive out of the bay.321

72 Drives6If you are permanently removing this drive: aRemove the data cable from the computer.bFollow the procedure in "After Working on Your Co

Drives 734Connect the power and data cables to the drive.5Connect the data cable to the system board.1 hard drive 2 hard drive bracket12

74 Drives6Check all cables to be certain that they are properly connected and firmly seated.7Follow the procedure in "After Working on Your Compu

Drives 752While gently pulling the edges of the bracket away from the hard drive, lift the hard drive out of the bracket.3Place the hard drive bracket

76 DrivesRemoving a Hard Drive From a Desktop Computer CAUTION: If you are replacing a hard drive that contains data you want to keep, back up your f

Drives 777Lift the drive out of the computer. 8Disconnect the power and data cables from the drive.Replacing or Adding a Hard Drive in a Desktop Compu

78 Drives5Locate the correct bay for the drive, and slide the drive into the bay until it clicks into place.6Replace the floppy drive (see "Repla

Drives 7911Enter the system setup program and update the SATA port option under the Drives option list. For more information on using the system setup

8 ContentsSystem Messages. . . . . . . . . . . . . . . . . 134Hardware Troubleshooter . . . . . . . . . . . . 135Dell Diagnostics . . . . . . . .

80 Drives4Reseat the hard drive in the bracket with the label face-up.5Replace the four screws securing the hard drive to the bracket.

I/O Panel 816I/O Panel WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safe

82 I/O Panel1 I/O panel release button 2 securing screw3 I/O panel 4 I/O cable connector3124Mini Tower Computer

I/O Panel 834Remove the screw securing the I/O panel to the computer chassis. 5Press and hold the I/O panel release button (mini tower computer only).

84 I/O Panel3Replace and tighten the screw that secures the I/O panel.4Reconnect the cables to the system board. 5Follow the procedure in "After

Processor Heat-Sink Assembly 857Processor Heat-Sink Assembly WARNING: Before working inside your computer, read the safety information that shipped w

86 Processor Heat-Sink Assembly1 heat-sink assembly 2 captive screws (2)1 heat-sink assembly 2 captive screws (2)12Mini Tower Computer12Desktop Comput

Processor Heat-Sink Assembly 87Replacing the Processor Heat-Sink Assembly NOTE: This procedure assumes that you have completed the removal procedure

88 Processor Heat-Sink Assembly5Tighten the two captive screws evenly to secure the heat-sink assembly to the system board. CAUTION: Ensure that the

Memory Modules 898Memory Modules WARNING: Before working inside your computer, read the safety information that shipped with your computer. For addit

Before Working on Your Computer 91Before Working on Your ComputerThis document provides procedures for removing and installing the components in your

90 Memory ModulesReplacing or Adding a Memory Module CAUTION: Do not install ECC memory modules. CAUTION: If you remove the original memory modules f

Memory Modules 91Align the notch on the bottom of the module with the crossbar in the connector.. CAUTION: To avoid damage to the memory module, pres

92 Memory Modules7Click the General tab, and verify that the amount of memory (RAM) listed is correct.8You can also enter the system setup program to

Coin-Cell Battery 939Coin-Cell Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer. For

94 Coin-Cell Battery.5Insert a plastic scribe between the battery retention tab and the battery, and gently pry the batter loose.6Remove the battery f

Speakers 9510SpeakersRemoving a Speaker WARNING: Before working inside your computer, read the safety information that shipped with your computer. Fo

96 SpeakersMini Tower ComputerDesktop Computer

Speakers 975Follow the procedure in "After Working on Your Computer" on page 17.Replacing a Speaker WARNING: Before working inside your com

98 Speakers2Connect the cables to the system board.3Follow the procedure in "After Working on Your Computer" on page 17.Desktop Computer

Processor 9911Processor WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional saf