Dell Dimension 5000 Manuel d'utilisateur Page 46
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46 Troubleshooting Tools
www.dell.com | support.dell.com
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
If you experience a problem with your computer, perform the checks in "Solving Problems" on
page 27 and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
1
Turn on (or restart) your computer.
2
When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
®
Windows
®
desktop. Then shut down your computer (see page 53) and try again.
3
When the boot device list appears, highlight
Boot to Utility Partition
and press <Enter>.
4
When the Dell Diagnostics
Main Menu
appears, select the test you want to run.
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the
option you want.
Another failure has occurred.
• Ensure that the cables are properly
connected to the system board from the hard
drive, CD drive, and DVD drive (see
page 93).
• If there is an error message on your screen
identifying a problem with a device (such as
the floppy drive or hard drive), check the
device to make sure it is functioning properly.
• The operating system is attempting to boot
from a device (such as the floppy drive or
hard drive); check system setup (see
page 105) to make sure the boot sequence is
correct for the devices installed on your
computer.
• If the problem persists, contact Dell (see
page 118).
Light Pattern Problem Description Suggested Resolution
C7565bk1.book Page 46 Wednesday, January 26, 2005 1:37 PM
- Dell™ Dimension™ 5000 1
- Notes, Notices, and Cautions 2
- Contents 3
- 2 Solving Problems 4
- 3 Troubleshooting Tools 5
- 5 Appendix 6
- 8 Contents 8
- Finding Information 9
- 10 Finding Information 10
- Setting Up a Printer 11
- Connecting a Parallel Printer 12
- Connecting to the Internet 13
- Playing CDs and DVDs 15
- Adjusting the Volume 16
- Copying CDs and DVDs 17
- Using Blank CD-Rs and CD-RWs 18
- Helpful Tips 18
- Connecting Two Monitors 20
- Connecting a TV 21
- Changing the Display Settings 22
- Hibernate Mode 24
- Power Options Properties 24
- Advanced Tab 25
- Hibernate Tab 25
- Hyper-Threading 26
- Solving Problems 27
- CD and DVD drive problems 28
- Hard drive problems 29
- Error Messages 30
- Media Card Reader Problems 31
- Keyboard Problems 32
- Lockups and Software Problems 32
- A program stops responding 33
- A program crashes repeatedly 33
- A solid blue screen appears 33
- Memory Problems 34
- Mouse Problems 35
- Network Problems 36
- Power Problems 36
- Printer Problems 37
- Scanner Problems 38
- Sound and Speaker Problems 39
- Video and Monitor Problems 40
- 42 Solving Problems 42
- Troubleshooting Tools 43
- 44 Troubleshooting Tools 44
- Dell Diagnostics 46
- What Is a Driver? 48
- Identifying Drivers 48
- Reinstalling Drivers 48
- Troubleshooting Tools 49 49
- Using Microsoft 50
- Windows XP System Restore 50
- Enabling System Restore 51
- Front View of the Computer 55
- Back View of the Computer 57
- Removing the Computer Cover 59
- Inside View of Your Computer 60
- System Board Components 61
- DDR2 Memory Overview 62
- Installing Memory 63
- Removing Memory 65
- PCI Cards 66
- Removing a PCI Card 69
- PCI Express Cards 70
- Removing a PCI Express Card 75
- Drive Panels 76
- Replacing the Drive Panel 78
- IDE Drive Addressing 79
- Connecting Drive Cables 80
- Drive Interface Connectors 80
- Power Cable Connector 80
- Hard Drive 81
- Removing a Hard Drive 82
- Installing a Hard Drive 83
- Adding a Second Hard Drive 84
- Installing a Floppy Drive 87
- NOTE: 88
- Media Card Reader 89
- Removing a Media Card Reader 90
- CD/DVD Drive 93
- Removing a CD/DVD Drive 94
- Installing a CD/DVD Drive 95
- Replacing the Battery 98
- Replacing the Computer Cover 99
- Removing and Installing Parts 100
- Appendix 101
- 102 Appendix 102
- 104 Appendix 104
- System Setup 105
- Entering System Setup 106
- Appendix 107 107
- System Setup Options 108
- 110 Appendix 110
- Security 110
- Power Management 110
- Maintenance 110
- Boot Sequence 111
- Clearing Forgotten Passwords 112
- Appendix 113 113
- Clearing CMOS Settings 114
- Cleaning Your Computer 114
- Floppy Drive 115
- CDs and DVDs 115
- FCC Notices (U.S. Only) 116
- Appendix 117 117
- Contacting Dell 118
- 120 Appendix 120
- 122 Appendix 122
- 124 Appendix 124
- 126 Appendix 126
- 128 Appendix 128
- 130 Appendix 130
- 132 Appendix 132
- 134 Appendix 134
- Index 135 135
- 136 Index 136
- Index 137 137
- 138 Index 138
- Index 139 139
- 140 Index 140
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