Dell Storage CenterSCv2000 and SCv2020 Storage SystemOwner’s ManualRegulatory Model: E09J, E10JRegulatory Type: E09J001, E10J001
Item Name Icon Description6 AC power status indicator (2)• Off: AC power is off, or the power is on but the module is not in a controller, or it may i
Item Control/Feature Icon Description• Steady green: Battery is ready2 Battery fault indicator• Off: No faults• Blinking amber: Correctable fault dete
Item Control/Feature Icon Description14 Four or two Fibre Channel ports with three LEDs per port—• All off: No power• All on: Booting up• Blinking amb
Item Control/Feature Icon Description3 MGMT port — 10 Mbps, 100 Mbps, or 1 Gbps Ethernet port used for storage system management and access to the BMC
SCv2000/SCv2020 Storage Controller with SAS Front-End PortsFeatures and indictors on a storage controller with SAS front-end ports.Figure 7. SCv2000/S
Item Control/Feature Icon Description9 Recessed reset button Reboots the storage controller forcing it to restart at the POST process10 Identification
Item Name Indicator Code• Blinking amber (on 2 sec. / off 1 sec.): Drive failed• Steady amber: Drive is safe to remove16About the SCv2000/SCv2020 Stor
2Replacing SCv2000/SCv2020 ComponentsThis section describes how to remove and install components of an SCv2000/SCv2020 storage system.This document as
Electrical Safety PrecautionsAlways follow electrical safety precautions to avoid injury and damage to Storage Center equipment.WARNING: Disconnect po
• Remove any jewelry or metal objects from your body because they are excellent metal conductors that can create short circuits and harm you if they c
Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates
After the storage system shuts down, unplug the power cables from the power supply/cooling fan modules.Replacing the Front BezelThe front bezel is a c
3. Expand the failed storage system entry.4. In the Hardware Alerts area, find the hardware alert that identifies the enclosure with the failed power
Identifying the Failed Cooling FanTo determine which cooling fan failed, use the Dell Storage Client.1. Click the Hardware tab.2. In the Hardware tab
Figure 13. Rear View of the Enclosure Showing the Failed Cooling FanReplacing a Power Supply/Cooling Fan ModuleUse this procedure to replace a failed
Figure 14. Removing a Power Supply/Cooling Fan Module1. Power supply/cooling fan module 2. Storage system chassis4. Slide the replacement power supply
Replacing Hard DrivesThe SCv2000/SCv2020 storage systems support hot-swappable hard drives.The SCv2000 storage system supports up to 12 3.5-inch hard
Figure 18. Hardware Alert Identifying the Enclosure with the Failed Hard Drive4. In the Hardware tab navigation pane, expand the enclosure identified
Replacing a Hard DriveUse this procedure to replace a failed hard drive.Prerequisites1. Use SupportAssist to send diagnostic data to Dell Technical Su
Next steps1. Use SupportAssist to send diagnostic data to Dell Technical Support Services.Install Hard Drives in Storage SystemAn SCv2000/SCv2020 stor
Replacing the Storage Controller BatteryEach storage controller contains a hot-swappable battery. The battery supplies enough emergency power to back
ContentsAbout this Guide...5Revision History...
• Controlling access to hard drives• Communicating storage attributes and states to the storage systemNOTE: Do not return the storage controller batte
Figure 24. Rear View of the Enclosure Showing the Failed Storage ControllerReplace a Single Storage ControllerUse this procedure to replace a single f
Figure 25. Replacing a Storage Controller1. Power supply/cooling fan module 2. Storage controller3. Release lever7. Locate the battery removed in a pr
e. Select I/O Modules.f. In the right pane, right-click the module, then click Request Swap Clear.g. Click the Alerts tab.h. Right-click the alerts fo
Figure 26. Replacing a Storage Controller1. Storage controller 2. Release lever7. Locate the battery removed in a previous step and insert it into the
h. Right-click the alerts for the temperature sensor and I/O modules, then click Acknowledge.NOTE: The alerts may not appear immediately. If the alert
Post-Replacement ProceduresAfter replacing a component in the SCv2000/SCv2020 storage system, start up the storage system if it was previously shut do
3Troubleshooting SCv2000/SCv2020 ComponentsThis section contains basic troubleshooting steps for components inside the SCv2000/SCv2020 storage system.
Troubleshooting Storage ControllersUse these steps to troubleshoot storage controllers.1. Check the status of the storage controller using the Dell St
4SCv2000/SCv2020 Technical SpecificationsThis section contains technical specifications of the SCv2000/SCv2020 storage system.Technical Specifications
Replace Both Storage Controllers in Succession... 33Replace Both Storage Controll
Back-Panel Ports Connectors (per Storage Controller)Fibre Channel, iSCSI, or SAS connectorsConnection to a Fiber Channel fabric, iSCSI network, or a d
Power SuppliesMaximum inrush current Under typical line conditions and over the entire system ambient operating range, the inrush current may reach 45
EnvironmentalStorage Half-sine shock 30 G +/- 5% with a pulse duration of 10 ms +/- 10% (all sides)AltitudeOperating 0 to 3,048 m (0 to 10,000 ft)For
PrefaceAbout this GuideThis guide describes how to perform service and maintenance on an SCv2000/SCv2020 storage system.Revision HistoryDocument Numbe
Describes how to upgrade Storage Center software from an earlier version to the current version.• Dell Storage Center Command Utility Reference GuideP
1About the SCv2000/SCv2020 Storage SystemThe SCv2000/SCv2020 storage system provides the central processing capabilities for the Storage Center Operat
Figure 1. SCv2000 Front Panel ViewItem Name Icon Description1 Power indicator Lights when the storage system power is on.• Off: No power• On steady gr
SCv2000/SCv2020 Back-Panel Features and IndicatorsThe back panel of the SCv2000/SCv2020 shows the storage controller indicators and power supply indic
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