Dell Powerconnect W-ClearPass Hardware Appliances Manuel d'utilisateur télécharger pdf (Page 31)

10. Troubleshooting

Problem:

I see the Downloadable ACL request is successful, but when I check the ACL for the device on the Cisco

switch, it is empty.

Solution:

Verify the syntax of the DACL list in CPPM. If there is one ACL in the list that does not match the proper

Cisco ACL syntax, then the entire list will be ignored.

Problem:

I do not see any incoming requests in Access Tracker.

Solution:

Navigate to Monitoring & Reporting->Event Viewer. Look for a Yellow entry. The most common

mistake is either a RADIUS key mismatch or the IP address for the switch is incorrect in Configuration-

>Network->Devices. Another possibility is that your switch is using the wrong VLAN to attempt to

communicate with CPPM. If necessary, run the following command in configure terminal mode on the

Cisco switch:

CPPM-Demo-3750(config)#ip radius source-interface vlan 999

This will force all RADIUS requests to use VLAN 999.

ClearPass Policy manager Cisco Switch Setup with CPPM| | 31

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Dell Powerconnect W-ClearPass Hardware Appliances Manuel d'utilisateur Page 31