Dell SC440 Manuel d'utilisateur Page 107
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Getting Help 107
Getting Help
Obtaining Assistance
1
Complete the procedures in "Troubleshooting Your System."
2
Run the system diagnostics and record any information provided.
3
Make a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 111), and fill it out.
4
Use Dell's extensive suite of online services available at Dell Support at
support.dell.com
for help
with installation and troubleshooting procedures.
For more information, see "Online Services" on page 107.
5
If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any
necessary procedures.
NOTE: Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route
the call directly to the proper support personnel. If you do not have an Express Service Code, open
the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Support Service" on page 108 and
"Before You Call" on page 110.
NOTE:
Some of the following services are not always available in all locations outside the continental U.S. Call your
local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
• World Wide Web
www.dell.com/
www.dell.com/ap/
(Asian/Pacific countries only)
www.dell.com/jp
(Japan only)
www.euro.dell.com
(Europe only)
book.book Page 107 Tuesday, August 25, 2009 1:14 PM
- Hardware Owner’s Manual 1
- Notes, Notices, and Cautions 2
- Contents 3
- 4 Contents 4
- 6 Contents 6
- 8 Contents 8
- About Your System 9
- 12 About Your System 12
- Connecting External Devices 13
- NIC Indicator Codes 14
- Diagnostic Lights 15
- System Messages 16
- 18 About Your System 18
- 20 About Your System 20
- 22 About Your System 22
- 24 About Your System 24
- Warning Messages 25
- Diagnostics Messages 26
- Alert Messages 26
- During System Setup 27
- Responding to Error Messages 27
- System Setup Options 28
- Password Features 35
- Using the Admin Password 37
- Installing System Components 39
- Inside the System 40
- Opening the System 41
- Closing the System 41
- Front Drive Bezel 42
- Diskette Drive 44
- Installing a Diskette Drive 45
- Optical and Tape Drives 47
- 1 screws (3) 50
- Hard Drives 51
- Installing a Hard Drive 52
- Expansion Cards 56
- Installing an Expansion Card 57
- SAS Controller Expansion Card 58
- Memory Module Upgrade Kits 59
- Windows 59
- Operating System Only) 59
- Removing a Memory Module 60
- Installing a Memory Module 60
- Microprocessor 62
- Cooling Fans 65
- System Battery 67
- Installing the System Battery 68
- Power Supply 69
- Installing the Power Supply 70
- Chassis Intrusion Switch 71
- Removing the Bezel 73
- I/O Panel Assembly 74
- System Board 76
- Installing the System Board 78
- Troubleshooting Your System 79
- Troubleshooting the Keyboard 81
- Troubleshooting the Mouse 81
- Troubleshooting a Serial Port 82
- Troubleshooting a USB Device 82
- Troubleshooting a NIC 83
- Troubleshooting a Wet System 84
- Troubleshooting Power Supply 86
- Troubleshooting System Memory 87
- Troubleshooting a Hard Drive 91
- System Diagnostics Features 97
- Using the Custom Test Options 98
- Selecting Diagnostics Options 99
- Selecting Devices for Testing 99
- Jumpers and Connectors 101
- 102 Jumpers and Connectors 102
- System Board Connectors 103
- Jumpers and Connectors 105 105
- 106 Jumpers and Connectors 106
- Getting Help 107
- AutoTech Service 108
- Support Service 108
- Problems With Your Order 109
- Product Information 109
- Before You Call 110
- Contacting Dell 112
- 114 Getting Help 114
- 116 Getting Help 116
- 118 Getting Help 118
- 120 Getting Help 120
- 122 Getting Help 122
- 124 Getting Help 124
- 126 Getting Help 126
- 128 Getting Help 128
- 130 Getting Help 130
- Printers, and Projectors 131
- 132 Getting Help 132
- Glossary 133
- 134 Glossary 134
- 136 Glossary 136
- 138 Glossary 138
- 140 Glossary 140
- Index 141 141
- 142 Index 142
- Index 143 143
- 144 Index 144
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