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Appendix 131
U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
Automated Order-Status Service toll-free: 1-800-433-9014
AutoTech (portable and desktop computers) toll-free: 1-800-247-9362
Consumer (Home and Home Office)
Technical Support toll-free: 1-800-624-9896
Customer Service toll-free: 1-800-624-9897
DellNet™ Service and Support toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans) toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210
Business
Customer Service and Technical Support toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133
Projectors Technical Support toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers toll-free: 1-800-234-1490
Dell Sales toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561
Software and Peripherals Sales toll-free: 1-800-671-3355
Spare Parts Sales toll-free: 1-800-357-3355
Extended Service and Warranty Sales toll-free: 1-800-247-4618
Fax toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
G0550bk1.book Page 131 Thursday, July 10, 2003 1:55 PM
- Dell™ Dimension™ XPS 1
- Notes, Notices, and Cautions 2
- Abbreviations and Acronyms 2
- Contents 3
- 2 Optimizing Performance 4
- 3 Solving Problems 4
- 4 Advanced Troubleshooting 5
- 6 Appendix 7
- CAUTION: Safety Instructions 13
- (continued) 14
- When Using Your Computer 15
- Using Your Computer 19
- Opening the Drive Door 20
- Connecting Two Monitors 20
- Configuring Graphics Cards 22
- About Serial ATA Drives 23
- About Your RAID Configuration 24
- RAID Level 1 25
- Copying CDs 27
- Using Easy CD Creator Basic 28
- Helpful Tips 28
- How to Copy a CD 29
- Network Setup Wizard 30
- Turning Off Your Computer 30
- Optimizing 31
- Performance 31
- Hyper-Threading 32
- Overclocking 33
- 34 Optimizing Performance 34
- Solving Problems 35
- Finding Solutions 36
- Solving Problems 37 37
- Finding Help Information 38
- Battery Problems 38
- Drive Problems 39
- CD drive problems 40
- DVD drive problems 41
- Hard drive problems 41
- Error Messages 44
- General Problems 45
- A solid blue screen appears 46
- Other software problems 46
- Other technical problems 47
- General hardware problems 47
- IEEE 1394 Device Problems 48
- Keyboard Problems 49
- Mouse Problems 49
- Network Problems 51
- Power Problems 51
- Printer Problems 53
- Scanner Problems 54
- Sound and Speaker Problems 55
- No sound from headphones 56
- Video and Monitor Problems 57
- Advanced 59
- Troubleshooting 59
- Diagnostic Lights 60
- = yellow 61
- Dell Diagnostics 64
- Dell Diagnostics Main Menu 66
- What Is a Driver? 67
- Identifying Drivers 68
- Reinstalling Drivers 68
- Using Windows 69
- XP System Restore 69
- Incompatibilities 71
- Reinstalling Microsoft 72
- Windows 72
- Windows XP Setup 73
- Removing and 75
- Installing Parts 75
- Front View 76
- Front View (Doors Open) 77
- Back View 78
- Before You Begin 80
- Precautionary Measures 81
- Opening the Computer Cover 82
- Open the computer cover: 83
- Inside View of Your Computer 84
- System Board Components 85
- DDR Memory Overview 86
- Installing Memory 87
- PCI Cards 89
- Removing a PCI Card 92
- AGP Cards 93
- Installing an AGP Card 94
- Overview 95
- Hard Drive 96
- Installing a Hard Drive 97
- Floppy Drive 100
- Installing a Floppy Drive 101
- CD/DVD Drive 102
- Installing a CD/DVD Drive 103
- Microprocessor Airflow Shroud 105
- Microprocessor 107
- Removing the Microprocessor 109
- Front Panel 110
- Replacing the Front Panel 111
- Drive Door 112
- Replacing the Drive Door 114
- Closing the Computer Cover 117
- Appendix 119
- Specifications 120
- Standard Settings 124
- Viewing Settings 125
- System Setup Screens 126
- Boot Sequence 126
- Clearing Forgotten Passwords 127
- Contacting Dell 129
- Regulatory Notices 132
- Appendix 133 133
- What will Dell do? 134
- How will you fix my product? 135
- 136 Appendix 136
- Appendix 137 137
- Return Policy 140
- Guarantee 141
- Exclusions 141
- Making a Claim 141
- 142 Appendix 142
- and Celeron 143
- Processors Only 143
- (U.S. and Canada Only) 143
- 144 Appendix 144
- Index 145 145
- 146 Index 146
- Index 147 147
- 148 Index 148
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