Dell C3760DN Color Laser Guide de l'utilisateur Page 380
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378 Troubleshooting Guide
Part or the entire output is black
Pitched color dots
Action Yes No
1 Ensure that the drum cartridges are installed correctly. See "Installing a
Drum Cartridge."
Does this solve your problem?
The task is complete. Go to action 2.
2 Ensure Output Color is set to Color in the printer driver.
a
On the
Graphics
tab, ensure that
Output Color
is set to
Color
.
Does this solve your problem?
The task is complete. Go to action 3.
3 Replace the drum cartridges.
a
Replace the drum cartridges. See "Replacing the Drum Cartridges."
b
After you replace the drum cartridges, click
Chart Print
on the
Diagnosis
tab.
c
Click
4 Colors Configuration Chart
.
The 4 Colors Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Locate the cause of the problem using the Pitch Configuration Chart.
a
Launch the
Tool Box
, and click
Chart Print
on the
Diagnosis
tab.
b
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
c
Compare the pitch of the color spots on your output with that on the
Pitch Configuration Chart, and locate the cause of the problem.
Is the cause of the problem located?
Proceed to the action
corresponding to the
location of the
problem:
• Drum cartridge - 2
• Fusing unit - 3
• Transfer belt unit - 4
Contact Dell.
- User's Guide 1
- Contents 3
- Computers . . . . . 79 5
- Before Beginning 17
- Notes, Cautions, and Warnings 19
- Conventions 21
- Finding Information 23
- 22 Finding Information 24
- 24 Finding Information 26
- Product Features 27
- 26 Product Features 28
- About the Printer 29
- Rear View 30
- Space Requirements 31
- Additional Components 32
- Securing the Printer 32
- 32 About the Printer 34
- Removing Tape 37
- 36 Preparing Printer Hardware 38
- When Using PCL Driver 41
- When Using PS Driver 42
- When Using XPS Driver 48
- Software and Documentation 50
- Auto SSID Setup 57
- Manual SSID Setup 58
- Connecting Your Printer 67
- Direct Connection 68
- Network Connection 69
- Turning on the Printer 70
- Assigning an IP Address 73
- Verifying the IP Settings 75
- 74 Setting the IP Address 76
- Loading Paper 77
- Loading Paper 77 79
- 78 Loading Paper 80
- Direct Connection Setup 82
- Personal Installation 82
- Network Connection Setup 84
- Before Installation 88
- Computers 87 89
- Start Remote Registry 90
- Disable User Account Control 90
- Disable Simple File Sharing 91
- Software and 93
- Documentation 93
- Point and Print 94
- Peer-to-Peer 97
- Computers 97 99
- Computers 100
- When Using a USB connection 101
- When Using IP Printing 101
- When Using Bonjour 102
- When Using a USB Connection 102
- Mac OS X 10.3.9 or 10.4.11 105
- Setting Up the Queue 107
- Setup Overview 107
- Installing the Printer Driver 107
- Setting the Default Queue 108
- Using Your Printer 117
- Operator Panel 119
- Using the Number Pad 120
- Changing the Language 121
- 120 Operator Panel 122
- Overview 123
- Setting Up From Web Browser 124
- Overview of the Menu Items 126
- Page Display Format 128
- Left Frame 129
- Buttons in the Right Frame 130
- Printer Status 132
- Printer Events 133
- Printer Information 133
- Job List 133
- Completed Jobs 134
- Printer Settings Report 134
- Menu Settings 134
- Purpose: 139
- Va lu es : 139
- Printer Settings 140
- System Settings 140
- Network Settings 141
- USB Settings 141
- PCL Settings 142
- PostScript Settings 142
- PDF Settings 142
- Secure Settings 143
- Data Encryption 143
- USB Direct Print Defaults 145
- Printer Maintenance 145
- Paper Density 145
- Adjust Transfer Belt Unit 145
- Adjust 2nd BTR 145
- Adjust Fusing Unit 146
- Auto Registration Adjustment 146
- Reset Defaults 147
- Initialize PrintMeter 147
- Non-Dell Toner 148
- Adjust Altitude 148
- Clock Settings 148
- Web Link Customization 148
- Print Server Reports 149
- Print Server Setup Page 149
- E-Mail Alert Setup Page 152
- Print Server Settings 153
- Basic Information 153
- Port Settings 153
- E-Mail Alert 158
- Bonjour (mDNS) 160
- SNMP v1/v2c 160
- Wireless LAN 162
- AirPrint 164
- Google Cloud Print 164
- Proxy Server 164
- Reset Print Server 165
- Security 165
- Set Password 165
- Authentication System 165
- Kerberos Server 166
- LDAP Server 166
- LDAP Authentication 166
- IP Filter (IPv4) 169
- Copy Printer Settings 169
- Copy Printer Settings Report 170
- Print Volume 170
- Dell ColorTrack 170
- Tray Settings 171
- Starting the Tool Box 173
- Printer Setting Reports 173
- TCP/IP Settings 176
- Panel Language 177
- Maintenance 181
- Diagnosis 187
- Resetting Defaults 187
- When Using the Tool Box 188
- Report / List 189
- Admin Settings 190
- Paper Tray 191
- Paper Size 191
- Orientation 192
- Symbol Set 193
- Font Size 193
- Font Pitch 194
- Form Line 194
- Quantity 194
- Image Enhance 195
- Hex Dump 195
- Draft Mode 195
- LineTermination 195
- Default Color 196
- Ignore FormFeed 196
- 2 Sided Print 196
- Print Mode 196
- PDF Password 197
- Collation 197
- Output Size 197
- PS Error Report 198
- PS Job Time-out 198
- Paper Select Mode 198
- Ethernet 199
- Wireless Status 199
- Wireless Setup 199
- WPS Setup 201
- Reset Wireless 201
- Protocols 202
- Adobe Protocol 204
- Power Saver Timer 204
- Auto Reset 205
- Fault Time-out 205
- Job Time-out 205
- Date & Time 206
- Audio Tone 206
- Default Paper Size 207
- A4<>Letter Switch 207
- Auto Log Print 207
- Report 2 Sided Print 208
- Print ID 208
- Print Text 208
- Banner Sheet 208
- RAM Disk 209
- Substitute Tray 209
- Set Available Time 209
- Secure Job Expiration 209
- ColorTrack Mode 210
- Non Registered User 210
- Auto Color To Mono Print 211
- ColorTrack Error Report 211
- Letterhead 2 Sided 211
- Low Toner Alert Msg 211
- S/W Download 211
- Auto Reg Adjust 214
- Color Reg Adjust 215
- Initialize Print Meter 215
- Reset Fusing Unit 215
- Reset Transfer Belt Unit 215
- Clear Job History 216
- Clear Storage 216
- Format Hard Disk 216
- Panel Lock 217
- Function Enabled 217
- Hard Disk Over write 218
- Login Error 218
- Defaults Settings 218
- Print Menu 223
- Public Mail Box 224
- Select Document 225
- Print Start 225
- Document 225
- Output Color 226
- Select Tray 226
- MPF Paper Size 226
- MPF Paper Type 227
- 2 Sided Printing 227
- Multiple-Up 227
- Print Media Guidelines 231
- Fiber Content 232
- Envelopes 233
- Storing Print Media 235
- Supported Paper Types 236
- Paper Type Specifications 236
- Capacity 237
- Print Media Dimensions 237
- LETTERHEAD 238
- Loading Print Media 240
- Envelope #10, Monarch, or DL 241
- Using the MPF 242
- Linking Trays 242
- Printing 243
- Tips for Successful Printing 245
- Sending a Job to Print 245
- Canceling a Print Job 246
- Duplex Printing 247
- Secure Print 250
- Private Mail Box Print 250
- Public Mail Box Print 250
- Proof Print 251
- Storing Print Jobs 251
- Printing the Stored Jobs 251
- Deleting Stored Jobs 252
- Printing from USB Memory 252
- Supported File Formats 253
- For Windows Server 2008: 254
- For Windows Server 2008 R2: 254
- For Windows Server 2012: 254
- Printer Setup 255
- Printing With AirPrint 256
- When using the operator panel 257
- Printing From Google Chrome 258
- Printing a Report Page 258
- Printing 257 259
- 258 Printing 260
- Know Your Printer 261
- Printer Status Window 263
- Status Monitor Console 263
- User Setup Disk Creating Tool 263
- Software Update 264
- Printer Utility Software 264
- Operating systems 265
- Printer Status Message Area 266
- Printer Status Image Area 267
- Order Supplies button 267
- Preferences 268
- Service Tag button 269
- Distributions 269
- Printing system 269
- Printers list 270
- Settings button 270
- Details button 270
- Refresh button 270
- Close button 270
- Select Printer Model 272
- Order Online 272
- Order by Phone 272
- Dell and the Environment 273
- Update of status 273
- Port Number Settings 273
- Protocol Settings - SNMP 274
- Order URL 274
- ColorTrack Settings 275
- Server Response Time-Out 277
- Search Time-Out 277
- Domain Name 278
- Authentication Method 280
- Use Added Text String 280
- Setting the Printer Driver 280
- Dell ColorTrack Mode 281
- Specify Group Name 281
- Specify Job Owner 281
- Job Owner Name 281
- Password 281
- Managing Certificates 283
- When Using the Operator Panel 284
- Setting HTTPS Communication 284
- Setting a Digital Certificate 286
- Setting the Features 288
- Using Digital Certificates 294
- Typefaces and Fonts 295
- Bitmapped and Scalable Fonts 296
- Resident Fonts 297
- 296 Understanding Fonts 298
- 298 Understanding Fonts 300
- Symbol Sets 301
- 300 Understanding Fonts 302
- Error Codes 303
- Specifications 309
- Environment 310
- Optional Wireless Adapter 311
- 310 Specifications 312
- Maintaining Your Printer 313
- Conserving Supplies 315
- Ordering Supplies 315
- Storing Consumables 316
- Product 317
- Information Guide 317
- Installing a Toner Cartridge 318
- Replacing the Drum Cartridges 319
- Installing a Drum Cartridge 321
- Maintaining Your Printer 321 323
- Replacing the Fusing Unit 324
- Installing a Fusing Unit 325
- Maintaining Your Printer 327 329
- Removing the 2nd BTR 331
- Installing a 2nd BTR 331
- Maintaining Your Printer 331 333
- Replacing the Waste Toner Box 334
- Installing a Waste Toner Box 335
- Cleaning Inside the Printer 336
- Maintaining Your Printer 337 339
- Maintaining Your Printer 341 343
- Adjusting Color Registration 344
- Fast Scan 345
- Slow Scan 346
- 346 Maintaining Your Printer 348
- Removing Options 349
- Removing Options 349 351
- Removing Options 351 353
- Removing Options 353 355
- Avoiding Jams 357
- Clearing Jams 357 359
- Clearing Jams 360
- Clearing Jams 359 361
- Clearing Jams 361 363
- Clearing Jams 363 365
- Clearing Jams 365 367
- Remove the jammed paper 369
- 368 Clearing Jams 370
- Troubleshooting 371
- Basic Printer Problems 373
- Display Problems 373
- Printing Problems 373
- Print Quality Problems 374
- The output is too light 375
- 374 Troubleshooting Guide 376
- Random spots/Blurred images 377
- The entire output is blank 378
- Streaks appear on the output 379
- Pitched color dots 380
- Vertical blanks 381
- Ghosting 382
- Light-induced fatigue 383
- Bead-Carry-Out (BCO) 384
- Jagged characters 385
- Auger mark 386
- Wrinkled/Stained paper 387
- Jam/Alignment Problems 388
- Images are skewed 389
- 388 Troubleshooting Guide 390
- MPF Misfeed Jam 391
- Regi Jam (Exit Sensor On JAM) 392
- MPF Multi-feed Jam 393
- 392 Troubleshooting Guide 394
- Digital Certificate Problem 395
- 394 Troubleshooting Guide 396
- Other Problems 397
- Contacting Service 397
- 396 Troubleshooting Guide 398
- Appendix 399
- Warranty and Return Policy 402
- Contacting Dell 402
- Numerics 403
- Appendix 403 405
- Appendix 405 407
- Appendix 407 409
- Appendix 409 411
- 410 Appendix 412
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