Dell C5765DN Guide de l'utilisateur Page 510
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Noté. / 5. Basé sur avis des utilisateurs
22 Problem Solving
Troubleshooting
This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
The machine does not work Action Refer to "Machine Trouble" (P.511).
properly. Yes
No
A message is displayed. Cause Has a paper or document jam occurred?
No Yes Action For information on paper jams, refer to "Paper Jams" (P.617).
For information on document jams, refer to "Document Jams"
(P.624).
No
Cause Is a status code displayed?
Action Refer to "Status Code" (P.553).
The image quality is poor. Action Refer to "Image Quality Trouble" (P.516).
No Yes
Media Print - Text-related Action Refer to "Media Print - Text Trouble" (P.551).
Problems
No Yes
Problems
Media Print - Photos-related Action Refer to "Media Print - Photos Trouble" (P.552).
Yes
If the error is not resolved even after following the above procedure, contact Customer
Support at dell.com/contactdell.
Trouble during copying Action Refer to "Trouble during Copying" (P.521).
No Yes
Trouble during printing Action Refer to "Trouble during Printing" (P.525).
No Yes
Trouble during faxing Action Refer to "Trouble during Faxing" (P.528).
No Yes
Trouble during scanning Action Refer to "Trouble during Scanning" (P.532).
No Yes
Network-related Problems Action Refer to "Network-related Problems" (P.537).
No Yes
510
- User’s Guide 1
- As for RSA BSAFE 2
- Table of Contents 11
- 1 Before Using the Machine 15
- Preface 16
- Types of Manuals 17
- Using This Guide 18
- Conventions 20
- Technical Support 21
- About License 22
- Libcurl 23
- FreeBSD 23
- OpenLDAP 24
- About L icense 25
- 1 Before Using the Machine 26
- Legal Notice 28
- 2 Product Overview 29
- Machine Components 30
- Right View 31
- No. Component Function 31
- Rear View 32
- Power Source 34
- Switching the Power Off 35
- Switching the Main Power Off 36
- Ground Fault Interrupter 37
- Power Saver Mode 38
- Exiting the Power Saver Mode 39
- Control Panel 40
- Setting the Initial Screen 42
- About the [Home] Screen 43
- Additional Feature Buttons 45
- Entering Text 46
- Paper Output 47
- 2 Product Overview 48
- 3 Copy 49
- Copying Procedure 50
- Step 3 Entering a Quantity 53
- Step 4 Starting the Copy Job 54
- Operations during Copying 56
- Interrupting the Copy Job 58
- Simple Copy 59
- 62
- [Paper Supply] Screen 68
- [Tray 5] Screen 69
- [Output Color] Screen 71
- [Source Color] Screen 72
- [Target Area Color] Screen 72
- Image Quality 76
- Layout Adjustment 83
- L ayout Adjustment 85
- (P.321) 100
- Output Format 103
- Screen" (P.69) 105
- (P.322) 112
- Job Assembly 113
- Job" (P.156) 115
- [Segment Separators] Screen 116
- (P.160) 122
- Fax Procedure 124
- Document Glass 125
- Step 2 Selecting Features 126
- O :Available 127
- X :Not available 127
- Step 4 Starting the Fax Job 128
- Operations during Faxing 130
- Changing the Scan Settings 131
- Select [Save] 132
- 5 Scan 133
- Scanning Procedure 134
- Folder" (P.381) 136
- Step 3 Starting the Scan Job 138
- <Job Status> button 140
- Operations during Scanning 141
- Changing Scan Settings 143
- 6 Job Flow Sheets 145
- Job Flow Procedure 146
- Load a document 147
- 6 Job Flow Sheets 148
- [Change Settings] Screen 149
- [Sheet Filtering] Screen 150
- 7 Stored Programming 151
- Stored Programming Overview 152
- <Home> button 153
- Registering Stored Programs 154
- Deleting Stored Programs 157
- 7 Stored Programming 158
- Calling a Stored Program 159
- 8 Web Applications 161
- Web Applications Overview 162
- Accessing Web Applications 163
- 8 Web Applications 164
- "Home" (P.300) 164
- Overview of Media Print 166
- Media Print - Text 169
- [Select From List] Screen 170
- Media Print - Photos 171
- Index Print 175
- 10 Job Status 177
- Job Status Overview 178
- 10 Job Status 180
- Checking Completed Jobs 181
- Secure Print 182
- Sample Set 184
- When [Delete] is Selected 185
- Delayed Print 186
- Charge Print 187
- When [Print] is Selected 189
- Private Charge Print 190
- Public Folder 192
- Undelivered Faxes 193
- •Fax type 194
- • Starting Rate 194
- Printing Pending Jobs 195
- Handling Error Terminations 196
- 11 Computer Operations 197
- Features Overview 198
- 12 Paper and Other Media 199
- Print Media Guidelines 200
- Recommended Paper 201
- Unacceptable Paper 201
- Selecting Paper 201
- Transparencies 202
- Sizes" (P.205) 203
- Storing Print Media 204
- 0 : Available 205
- X : Not available 205
- Loading Paper 207
- 12 Paper and Other Media 208
- L oading Paper 209
- Changing the Paper Settings 214
- Select [Close] 216
- 13 Maintenance 217
- Replacing Consumables 218
- Replacing Toner Cartridges 219
- 13 Maintenance 220
- Replacing Fusing Unit 228
- Replacing Transfer Belt Unit 230
- Replacing Transfer Roller 234
- Replacing Separator Rollers 236
- Cleaning the Machine 240
- Cleaning the Touch Screen 245
- Executing Calibration 248
- Auto Color Registration 251
- Select [Start] 252
- Side Color Registration 253
- Printing a Report/List 254
- Setting Restore Tool 256
- 14 Machine Status 257
- Overview of Machine Status 258
- Machine Information 259
- Paper Tray Status 260
- Print Reports 260
- Job Status / Activity Report 261
- Copy Reports 262
- Printer Reports 262
- Scan Reports 263
- Fax Reports 264
- Folder List 266
- Job Counter Report 266
- Auditron Reports 266
- Transmission Report 268
- Folder Report 268
- Broadcast Report 268
- Overwrite Hard Disk 269
- Print Mode 269
- Retrieve Programming 270
- Programming 270
- Store / Delete Programming 271
- Default Programming 271
- Password 271
- Fax Receiving Mode 272
- Faults 273
- Supplies 274
- Billing Information 275
- 14 Machine Status 276
- 15 Tools 279
- System Settings Procedure 280
- Step 3 Selecting [Tools] 281
- Accounting 282
- Step 5 Setting a Feature 283
- Tools Menu List 284
- Copy Service Settings 285
- Print Service Settings 288
- Scan Service Settings 288
- Fax Service Settings 289
- E-mail Service Settings 291
- Folder Service Settings 291
- Job Flow Service Settings 291
- Media Print Service Settings 291
- Stored File Settings 291
- Web Browser Setup 292
- Common Service Settings 295
- 15 Tools 296
- Power Saver Timers 297
- Time Zone 297
- Daylight Savings 297
- Audio Tones 298
- Screen/Button Settings 299
- Paper Tray Settings 301
- Paper Tray Priority 302
- Paper Type Priority 302
- Tray 5 - Paper Size Defaults 302
- - Tray 5 is selected 303
- Image Quality Adjustment 304
- Reports 305
- Maintenance 307
- Plug-in Settings 308
- Other Settings 308
- Auto Job Promotion 309
- Default Print Paper Size 309
- Odd Page 2 Sided 309
- Paper Size Settings 309
- Pattern 2 315
- Pattern 3 315
- Preset Buttons 317
- Copy Defaults 317
- Copy Control 321
- Original Size Defaults 322
- Reduce/Enlarge Presets 323
- Custom Colors 323
- Port Settings 324
- NetWare 325
- Receive E-mail 327
- Send E-mail 327
- E-mail Notification Service 327
- Internet Services (HTTP) 327
- Protocol Settings 328
- TCP/IP - IP Mode 329
- IPv4 - IP Address Resolution 329
- Proxy Server Settings 332
- SMTP Server Settings 334
- Authentication System Setup 335
- Kerberos Server Settings 335
- SMB Server Settings 339
- Security Settings 340
- S/MIME Settings 341
- PDF/XPS Signature Settings 341
- IPSec Settings 342
- IEEE 802.1x Settings 343
- Receiving Buffer - USB 346
- Receiving Buffer - LPD 346
- Receiving Buffer - NetWare 346
- Receiving Buffer - SMB 346
- Receiving Buffer - IPP 346
- Delete Form 347
- Paper Type Mismatch 348
- Unregistered Forms 348
- Resume Job After Print Error 348
- When Paper Jam Occurs 349
- Print User ID 349
- Banner Sheet 349
- OCR Font Glyphs (0 x 5C) 351
- [Scan/Fax Service Settings] 352
- Scan Defaults 353
- Scan to PC Defaults 355
- Output Size Defaults 356
- URL File Expiration 358
- Generation of URL Link 358
- Fax Defaults 360
- Fax Control 360
- Fax Received Options 365
- Local Terminal Information 366
- G3 Line 1 - Dial Type 367
- G3 Line 1 - Line Type 367
- Server Setup 377
- Enable File Printing 380
- Create Folder 381
- Folder Name 382
- Check Folder Passcode 382
- Delete Files After Retrieval 382
- Delete Expired Files 382
- Stored Programming 383
- Create Job Flow Sheet 383
- Create New Job Flow Sheet 385
- Description 386
- Keyword 386
- Send as Fax 386
- Send as E-mail 386
- E-mail Notification 389
- Add Address Book Entry 390
- Transfer Protocol 393
- Server Name/IP address 393
- Shared Name (SMB Only) 393
- Save in 393
- User Name 393
- Delay Start 395
- Remote Folder 395
- Relay Broadcast 395
- Create Fax Group Recipients 396
- Add Fax Comment 397
- Paper Tray Attributes 397
- User ID 399
- Passcode 399
- E-mail Address 399
- Account Limit 399
- User Role 400
- Reset Account 400
- View Accounts 401
- Reset User Accounts 401
- Accounting Type 402
- Fax Billing Data 404
- Accounting/Billing Device 405
- Track Print Jobs 405
- Track Scan/Fax Jobs 405
- Interrupt Mode 405
- Job with Insufficient Credit 406
- Charge Print Jobs 406
- Track with Cumulative Device 406
- Scan Ahead for Copy Job 406
- Authentication 408
- Create/View User Accounts 410
- Create Authorization Groups 410
- User Details Setup 411
- Passcode Policy 412
- Receive Control 413
- Job Status Default 415
- Settings 417
- Preparations 418
- Configuration on the Machine 419
- Tool Problems" (P.545) 420
- Print Overview 426
- O : Available 428
- Blank : Not available 428
- Step 1 Preparations 429
- Using an LPD Port in NDPS 435
- E-mail Overview 444
- Installation Procedures 447
- Scan Service Overview 452
- Step 2 Registering a Folder 454
- Configuration of Scan to PC 455
- [System Preferences] 457
- Step 1 Configuring E-mail 461
- Step 3 Other Settings 461
- Types of Certificate 464
- Installation Overview 466
- Features 477
- Types of Authentication 481
- Smart Card Authentication 482
- - :Not available 484
- Overview 489
- Available Folder Operations 492
- Enabling Authentication 500
- Authenticating Login Users 507
- Changing Passcode 508
- 22 Problem Solving 509
- Troubleshooting 510
- Machine Trouble 511
- Symptom Cause Remedy 512
- Image Quality Trouble 516
- Trouble during Copying 521
- Trouble during Printing 525
- The machine does not offer 526
- Trouble during Faxing 528
- Receiving Problems 530
- Trouble during Scanning 532
- Unable to Send E-mail 535
- Network-related Problems 537
- When you cannot print 538
- When using NetWare 539
- Cause Check point Remedy 540
- When using TCP/IP 543
- When using EtherTalk 544
- Web Tool are as follows: 545
- Symptom Remedy 545
- E-mail Features Problems 546
- Cause Remedy 547
- Media Print - Text Trouble 551
- DCF1.0 552
- Status Code 553
- 021-500 585
- 021-731 585
- 021-732 585
- 021-733 585
- 027-513 590
- 027-514 590
- 027-515 590
- 027-516 590
- 027-518 590
- 027-547 593
- 027-548 593
- 027-549 593
- 027-564 593
- 027-565 593
- Cause and Remedy 613
- Other Errors 616
- Paper Jams 617
- 22 Problem Solving 618
- Paper Jams in Fusing Unit 620
- Paper Jams in Duplex Module 621
- Paper Jams in Finisher-AB1 622
- Document Jams 624
- Stapler Faults 626
- Before Installation 630
- SOAP Port 631
- Login Type 631
- Access Control 632
- 24 Using Eco copy 651
- About Eco copy 652
- Eco copy Procedure 653
- Problem Solving 655
- Notes and Restrictions 656
- 25 Using My Forms 657
- About My Forms 658
- Using My Forms 660
- Symbols 663
- Numerics 663
- , 301, 317 669
- KB3211EN0-2 673
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