Dell Open Manage Print Manager Software Manuel d'utilisateur

Dell™ OpenManage™Printer Manager v2.0User Guide

10 Contents15 Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197Updating Scheduled Tasks . . . .

100 Manage Printer GroupsTypes of GroupsThere are 3 types of printer groups:•System - System group contains rules defined by the OMPM system. You cann

Manage Printer Groups 101CriticalA critical group is a group of printers that are in Critical printer state. Printers under this group have any of the

102 Manage Printer GroupsAdding a GroupTo add a new printer group, perform the following steps: 1In the navigation panel, click Home  Manage Groups.F

Manage Printer Groups 103Figure 6-2. Add Group3Typ e t h e Name of the group. This field is mandatory.4Typ e t h e Description of the group.5To ap

104 Manage Printer GroupsAdding Printers to a GroupTo add printers to a group, perform the following steps: 1Click the arrow corresponding to the grou

Manage Printer Groups 105Figure 6-4. Add Printer3In the dialog box that appears, select the printers from the displayed list or type the serial number

106 Manage Printer GroupsBlocking a PrinterTo block printers from being discovered, perform the following steps:1Expand the group from which you want

Manage Printer Groups 107Figure 6-5. Edit Group3In the window that appears, type Name of the group. This field is mandatory.4Ty p e Description of th

108 Manage Printer GroupsDeleting a Group Static and dynamic groups can be deleted.To delete a group, perform the following steps:1In the Manage Group

Maps 1097MapsThe Maps feature lets you mark the printers on maps. The marked printers appear as icons on the map, and the color of the icons represent

Contents 1119 Database Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227Scheduling DB Backup Settings . . . . .

110 MapsPrintYou can print a map along with the printers marked on the map using the Print option.RefreshYou can get the updated data from the server

Maps 111Fit to HeightIn fit to height mode, OMPM adjusts the height of the map image to the height of the content area. In this case, the vertical scr

112 MapsAdding a MapUsing the Maps feature you can upload maps to OMPM, and add printers to the uploaded map. NOTE: Only the OMPM user with administr

Maps 113Figure 7-3. Add Map Window3In the window that appears, click Upload.., and choose the file from its location. The file name will be displayed

114 MapsEditing a MapOMPM allows you to edit the previously added maps. NOTE: Only the OMPM user with administrative privileges has the access to edi

Maps 1155In the Edit Printers field, check an unchecked printer to add it to the map.6Click Save.Deleting a MapOMPM allows you to delete the previousl

116 MapsAdding and Deleting PrintersYou can also add printers to a map by the drag and drop method. To do this, cascade the Overview window and the Ma

Reports 1178ReportsReports help the administrators understand printer utilization and keep a track of the printers. Reports are created using the data

118 ReportsConsumable Usage generates a report on the number of pages printed for the defined time period.Figure 8-1. Consumable Usage Report

Reports 119The consumable usage report contains the following details:Field DescriptionDate range Indicates the period for which the report is generat

12 Contents

120 ReportsPrinter asset/Inventory generates a report on the status of all the printers in the selected group.Figure 8-2. Printer Asset/Inventory Repo

Reports 121Figure 8-3. Summary of Printer Asset/Inventory ReportThe printer asset/inventory report contains the following details:Field DescriptionMod

122 ReportsConsumable low generates a report on the consumable levels of the printers (consumables include toner, fuser, and imaging drum).Figure 8-4.

Reports 123The consumable low status report contains the following details:* The % values are approximate.Current printer firmware generates a report

124 ReportsFigure 8-6. Current Printer Firmware Report

Reports 125Figure 8-7. Summary of Current Printer Firmware ReportThe current printer firmware report contains the following details:Field DescriptionM

126 ReportsGenerating ReportsTo generate a report, perform the following steps:1In the navigation panel, click Reports  Create Report. Figure 8-8. Cr

Reports 1276In the From and To fields, select the period for which the report has to be generated. NOTE: Time period is specified only if the report

128 ReportsCreating Custom ReportsYou can create custom reports in addition to the four canned reports.To create custom report, perform the following

Reports 129Figure 8-11. Create New Report Window3In the window that appears, type the name of the report and select the parameters from Column field f

Introduction 131IntroductionDell™ OpenManage™ Printer Manager (OMPM) manages and monitors Dell and non-Dell printers in a corporate network. OMPM grou

130 ReportsDeleting Custom ReportsCustom Reports created earlier can be deleted.To delete a custom report, perform the following steps:1In the Create

Reports 1312Click Delete.Figure 8-13. Delete Reports3In the dialog box that appears, click Yes.

132 ReportsScheduling and E-mailing ReportsYou can schedule both pre-defined and custom reports to generate at a later time. The generated reports can

Reports 133 NOTE: If you select Once, select Now to generate a report immediately or select Later to generate a report later for a specific time. NOT

134 ReportsFigure 8-15. Scheduled Reports NOTE: All scheduled and E-mailed reports are logged in the audit log.Figure 8-16. Generated Reports

Discovery 1359DiscoveryOpenManage Printer Manager (OMPM) discovers all network printers that comply with RFC3805, 1213, 2790 and 3410 standards.Discov

136 DiscoveryDiscovering PrintersYou must discover the printers to save their information in the OMPM database before you can manage the printers. You

Discovery 137SNMP v3To perform discovery of printers with SNMP v3 option, select SNMP v3 radio button in the Discovery widget.Figure 9-2. SNMP v3 Disc

138 Discovery1In the Context Name field, type a valid context name. 2In the User Name field, type a valid user name. NOTE: In the Discovery window,

Discovery 139Discovering Printers Using Single IPDiscovering printers using Single IP is the default option. You can discover a printer by entering th

14 IntroductionThe OMPM architecture diagram illustrates the communication between various components (portal and OMPM engine) and printers in a netwo

140 Discovery NOTE: When a discovery is in progress and the widget is open, the discovery status is refreshed automatically. You do not need to close

Discovery 141Discovering Printers Using IP RangeSelect discovering printers using IP Range option to discover a range of printers between two given IP

142 Discovery4Ty p e t h e To IP address.5Click Discover Now to discover printers immediately, or click Schedule Discovery to discover printers at a

Discovery 143Figure 9-6. Subnet mask Discovery3Ty p e IP Address.4Ty p e Subnet Mask.5Click Discover Now to discover printers immediately, or click

144 DiscoveryDiscovering Printers by Importing IP Addresses From a CSV FileDiscovering printers by importing IP address from a CSV file option allows

Discovery 145Scheduling DiscoveryYou can schedule and launch discovery sessions for a specified discovery profile.Scheduling discovery can add discove

146 DiscoveryScheduling Weekly DiscoveryTo schedule a discovery on a weekly basis, perform the following steps:Figure 9-9. Schedule Weekly Discovery1I

Discovery 147Scheduling Discovery OnceTo schedule a discovery only once, perform the following steps:Figure 9-10. Schedule Discovery Once1In the Name

148 DiscoveryStop DiscoveryStop discovery stops the currently running discovery. The advantage of Stop Discovery feature is that, you can stop a long

Templates 14910TemplatesOpenManage Printer Manager (OMPM) has templates for each printer model. Templates are Extensible Markup Language (XML) files h

Introduction 15Starting OMPM To start OMPM:1Access the URL. The format of the URL is:http://ipaddress:<Port>/OMPM/OMPM.html NOTE: ipaddress is

150 TemplatesTypes of Templates• Shared Templates: Shared templates are shared across more than one printer model.• Default Templates: Default templat

Templates 151</template-properties>Common IdentifiersIt defines the relationship and mapping of properties between the templates.The identifier

152 Templates<info name="DrumMaxTotalPages" tname="DELL1320C"><![CDATA[35000]]></info><info name="FuserM

Templates 153</static-reads>•Web-reads define the properties that can be retrieved through the web. It communicates with the printer EWS for ret

154 Templates<expression><![CDATA[input<name="103015" value="(.*)"> ]]></expression></wr-info><wr

Templates 155<snmpr-info name="FirmwareVersion" tname="DELL1320C" oid="1.3.6.1.2.1.43.15.1.1.6.1.2"><format>

156 Templates</ww-info><ww-info name="Location" tname="DELL1320C" requisite="false" ordinal="2">&l

Templates 157</format></sw-info><sw-info name="AssetTagNumber" tname="DELLSHARED" oid="1.3.6.1.4.1.11.2.3.9.4.

158 Templates</translations>DerivationsIt describes the derivation using different properties. The construct element defines the value of the de

Templates 159<url><![CDATA[ews/printer/prtsystem.htm]]></url><expression><![CDATA[R:select.name=301010.*value="([0-9]+

16 IntroductionThe License window appears if you are using an evaluation version of OMPM. Figure 1-3. License Window NOTE: If a permanent license key

160 Templates</firmware-update>Registering New TemplatesTo register a new template, perform the following steps:1In the navigation panel, click

Templates 161Figure 10-2. Template Upload Window3In the window that appears, click Browse... and choose the template file from its location. NOTE: Te

162 TemplatesUpdating an Existing TemplateTo update an existing template, perform the following steps:1In the Templates window, click Update correspon

Connections 16311ConnectionsOpenManage Printer Manager (OMPM) uses Simple Network Management Protocol (SNMP) and Hypertext Transfer Protocol (HTTP) to

164 ConnectionsUpdating Connection SettingsTo update the connection settings, perform the following steps:1In the navigation panel, click Manage  Con

Connections 1652In the window that appears, select one or more printers that you want to update, and click Next.Field DescriptionName Indicates the n

166 ConnectionsFigure 11-2. Connections Settings Window

Connections 1673In the window that appears, type information in appropriate fields and click Update Settings.Field DescriptionSNMP Read Community Indi

168 ConnectionsTesting SNMP v3 ConnectionsThe Test Connection button is provided in the Connections window to test the SNMP v3 connection status.To te

Upgrade 16912UpgradeThe Upgrade feature of OpenManage Printer Manager (OMPM) allows you to update the firmware for selected printers. A firmware tool

Introduction 17Single Sign-on (SSO)As an Active Directory user you can sign into OMPM using your windows login credentials. You need not type in your

170 UpgradeAssociating an Existing Firmware ToolA firmware tool is used to upgrade the printer firmware. You can associate an existing firmware tool t

Upgrade 1712On the top right corner of the Upgrade window, click Firmware Tool.Figure 12-2. Firmware Tool Update WindowField DescriptionName Indicates

172 Upgrade3In the window that appears, click Add Firmware Tool. NOTE: To modify the association of an existing firmware tool, in the Firmware Tool

Upgrade 1737Click Update. Upgrading FirmwareFirmware upgrade is only supported for the printers that are associated with the templates provided by Del

174 Upgrade5In the Schedule Options section, from the Schedule Update on field, select the date on which you want the firmware to be updated.6From the

Alerts 17513AlertsThe Alerts feature of OpenManage Printer Manager (OMPM) enables you to send multiple E-mail alerts about printer-related events to b

176 AlertsConfiguring AlertsAlerts are configured for the following events: • When a printer is offline for a specific number of hours.• When the quan

Alerts 177* The % values are approximate.2In the window that appears, click Alert Configuration. NOTE: To edit an existing alert, in the Alerts pane

178 AlertsFigure 13-2. Alert Configuration Window

Alerts 1793In the window that appears, click Select Alert Type and select the desired alert type.4In the field next to the alert type, type or select

18 IntroductionFigure 1-4. Login Window2In the window that appears, select the Use Windows login credentials check box. NOTE: This feature is support

180 AlertsUsing Trouble-Ticket Alert TemplatesOMPM provides an option to choose one or more trouble-ticket templates. The chosen template contains the

Alerts 181Creating and Installing a Trouble-Ticket Alert TemplateOMPM has a provision to enable you to create and install a Trouble-Ticket Template.To

182 Alerts NOTE: Only the .txt files will be displayed in the alert template combo box. NOTE: If OMPM is already running while adding new templates o

Alerts 183Parameters Group VariablesThe following table lists groups of parameters and their corresponding variable pair:Printer Status %PrinterStatus

184 Alerts NOTE: For further information regarding Alert templates refer to Alert Templates in Frequently Asked Questions.%TonerGroup% This variable

Alerts 185Mapping Alert Type with Custom Trouble-Ticket Alert TemplateWhen a user chooses an alert type that does not match the custom trouble- ticket

186 AlertsTemplates without alert map variable (applicable to default OMPM alert templates)The following series of activities and events takes place w

Alerts 187@Cyan=%CyanTonerLevel%@Magenta=%MagentaTonerLevel%@Yellow=%YellowTonerLevel%@Black=%BlackTonerLevel%Sample 2: Creating alerts for drum level

188 AlertsPrinter Alert %PrinterIP% %PrinterName% - Out of %SpecificTonerString% Toner%OMPM_AT_EmailBody%# Mail body that will be appended.The Printer

Alerts 189MODEL: %PrinterModel%HOSTNAME: %PrinterHostname%LOCATION: %PrinterLocation%SERIALNO: %SerialNumber%DETECTED: %ServerDateTimeStamp%Co

Introduction 19Figure 1-5. Error Message NOTE: To sign into OMPM using Single sign-on, you should be added as an ADS user in OMPM by the admin. See U

190 Alerts• Select the SMTP Server requires authentication check box.•In the SMTP Server Login field, type the username for logging in to the SMTP ser

Alerts 191E-mail Alerts FormatE-mail alerts about printer-related events are sent to registered users in a particular format. The formats for differen

192 AlertsMessage sent from OpenManage Printer Manager.Note: "-" will be shown if the value is not available.E-mail Alerts for Offline Print

Configuration 19314ConfigurationOpenManage Printer Manager (OMPM) has the ability to copy and configure settings from one printer to other printers of

194 ConfigurationApplying Printer SettingsOMPM duplicates the settings of one printer and applies them to other printers of the same model. The printe

Configuration 1952In the window that appears, select the master printer, and click Next.Figure 14-2. Apply Settings WindowField DescriptionName Indic

196 Configuration3In the window that appears, select the printers to which the settings have to be applied.4Select Include Network Settings check box

Schedules 19715SchedulesOpenManage Printer Manager (OMPM) provides the details and status of all scheduled tasks. You can schedule tasks to run automa

198 SchedulesUpdating Scheduled TasksAll scheduled tasks of OMPM are stored in the database. You can update the task that you scheduled earlier using

Schedules 199Figure 15-2. Task Update Window3Update the required fields, and click OK.

Notes NOTE: A NOTE indicates an important information that helps you make better use of your computer.Information in this publication is subject to c

20 IntroductionFigure 1-6. Error Message NOTE: See Frequently Asked Questions at the end of this document on configuration information for Single Sign

200 SchedulesDeleting Scheduled TasksYou can remove tasks in Scheduled or Completed state from the OMPM database. NOTE: Tasks in Running state cannot

Logs 20116LogsOpenManage Printer Manager (OMPM) has logs that track user and application actions. The Logs feature displays system logs and audit logs

202 LogsViewing LogsOMPM displays a track of audit logs and system logs. Tracking includes maintaining the data of user actions, status of the actions

Logs 2032To view the system logs, in the window that appears, click Display System Logs.Figure 16-2. System Logs Window NOTE: To view audit logs agai

204 LogsSaving Log FilesYou can save logs in text format. NOTE: Audit logs and system logs are deleted during database cleanup.To save a log file, pe

User Management 20517User ManagementOpenManage Printer Manager (OMPM) authenticates all its users and their roles. The Users feature describes the typ

206 User ManagementUser RolesOMPM maintains two user roles:• Administrator•UserAdministratorAn administrator can perform various tasks. The table belo

User Management 207UserA user can perform only limited tasks. The table below shows the accessibility of a user:Feature User RoleGroup management View

208 User ManagementConfiguring Active Directory (AD) Authentication From OMPMIf you have not set up the Active Directory (AD) during installation, the

User Management 209Figure 17-2. ADS Configuration Window2Typ e t h e ADS Domain Name.3Typ e t h e ADS Domain Controller.4Ty p e ADS Port Number.5

Introduction 21How to Get HelpThe help set contains User Guide and Online Help.The User Guide is installed with the product. The Online Help is contex

210 User ManagementIf the connection status is successful, a message ‘ADS Configuration Success’ is displayed; otherwise a message ‘Unable to connect

User Management 211Managing Users in OMPMYou can have OMPM users and AD users that co-exist in the same system.To manage the users, perform the follow

212 User ManagementAdding a UserAdding an OMPM UserTo add a OMPM user, perform the following steps: 1In the navigation panel, click Application Settin

User Management 2135Click Submit.Adding AD User/Group to OMPMAn AD user can log in to OMPM only if the user is already added into the OMPM or if one o

214 User ManagementFigure 17-7. Users Window NOTE: If AD authentication is not configured, ADS will not be listed in User Type.3In the User Type drop

User Management 215Figure 17-8. Users Window4In the Look for User or Group text box, type a search string. NOTE: You can search for a user or group n

216 User Management NOTE: Note: If the logged-in user is an OMPM user, the authentication dialog box prompts the user to type the username and passwo

User Management 217The data grid displays the following columns:6Select the check box corresponding to the user/group who needs to be added to OMPM.7I

218 User ManagementUpdating a UserUpdating an OMPM UserTo update an existing user, perform the following steps:1In the Users window, select the user t

User Management 219 NOTE: By clicking the Reset Password button you can reset the password to default. To change the default password, re-login to OM

22 Introduction

220 User ManagementFigure 17-15. Users Management Window2In the Role drop-down list, select the role for the user/group.3Click Submit.The role of the

Database Cleanup 22118Database CleanupOpenManage Printer Manager (OMPM) maintains a daily history of data for a maximum of last two years. Database (D

222 Database CleanupRoll-Up OperationRoll-up operation is the process of summarizing and deleting the detailed data from the database. A roll-up opera

Database Cleanup 223Figure 18-1. DB Cleanup Monthly2In the window that appears, type the name.3Click the Schedule Task drop-down box and select Monthl

224 Database CleanupScheduling DB Cleanup InstantlyTo schedule a database cleanup instantly, perform the following steps:1In the navigation panel, cli

Database Cleanup 225Scheduling DB Cleanup Once at a Later TimeTo schedule a database cleanup once on a specific day and time, perform the following st

226 Database Cleanup4Select the radio-button against Later.5In the Schedule Options section, from the Schedule DB Cleanup on box, select the schedule

Database Backup 22719Database BackupOpenManage Printer Manager (OMPM) provides backup of the database. Using the DB Backup feature, you can save the b

228 Database BackupScheduling DB Backup SettingsYou can schedule database backup settings for a specified backup profile. By scheduling database backu

Database Backup 229Scheduling Weekly DB Backup SettingsTo schedule settings on a weekly basis, perform the following steps:Figure 19-2. DB Backup Week

Installation 232InstallationThis section provides information about the installation and uninstallation of Dell™ OpenManage™ Printer Manager (OMPM). O

230 Database BackupScheduling Monthly DB Backup SettingsTo schedule settings on monthly basis, perform the following steps:Figure 19-3. DB Backup Mont

Database Backup 231Scheduling DB Backup Settings InstantlyTo schedule backup instantly, perform the following steps:1In the navigation panel, click Ap

232 Database BackupScheduling DB Backup Settings Once at a Later TimeTo schedule backup instantly, perform the following steps:1In the navigation pane

Database Backup 233Restoring DB BackupTo restore the DB Backup data, perform the following steps:1Close all the OMPM UI windows.2Place the OMPM backup

234 Database Backup

Manage Plugins 23520Manage PluginsThe Plugins feature lets you add additional features and abilities to the OMPM. Using the Plugins feature you can ad

236 Manage PluginsAdding a PluginTo add a plugin, perform the following steps:1In the navigation panel, click Home ApplicationSettings  Manage Plug

Manage Plugins 237Deleting a PluginTo delete a plugin, perform the following steps:1In the navigation panel, click Home ApplicationSettings  Manage

238 Manage Plugins

Troubleshooting 23921TroubleshootingAn error code is a response to a problematic event in the application. The error codes provide information about a

24 InstallationAssumptions Following are the assumptions made prior to installation.• You can install or uninstall OMPM only if you are a user with ad

240 TroubleshootingList of Error Codes Error Code Error Message Severity Solution1001 Unable to start the server. Critical Stop and start OMPM service

Troubleshooting 2411006 Unable to connect with the server. Please try again after sometime.Critical On the browser, bypass proxy for the OMPM server.

242 Troubleshooting1012 Unable to store application configuration into the local repository.Critical Stop and start OMPM service on the machine where

Troubleshooting 2432007 Unable to set value of <X> on parameter <X> using web request on printer <IP>.Warning Verify if the user nam

244 Troubleshooting2011 Could not synchronize printer details.Warning Refresh the widget. If problem persists, stop and start OMPM service on the mach

Troubleshooting 2452020 Could not update the report. Warning Refresh the widget and check if the custom report is already deleted by another user.2021

246 Troubleshooting2028 Unable to register the template as corresponding file <X> is missing.Warning On the machine where OMPM is installed chec

Troubleshooting 2472032 Could not update SNMP and EWS settings.Warning Stop and start OMPM service on the machine where OMPM is installed. To restart

248 Troubleshooting2036 Unable to perform firmware upgrade on <IP> as the printer is not in a ready state.Warning Fix the error on the printer a

Troubleshooting 2491018 Could not locate any upgrade tools.Critical On the machine where OMPM is installed check if <OMPM Install directory>\Del

Installation 25Pre-requisitesSystem requirements to install OMPM are:• Browser Requirements:• Internet Explorer 6+•Firefox 2+•Chrome 1+• Safari 4• Har

250 Troubleshooting2044 Could not add Alert configuration.Warning Stop and start OMPM service on the machine where OMPM is installed. To restart OMPM

Troubleshooting 2511020 Local Trap handler service not running.Critical Disable windows SNMP Trap service and then start the Net-SNMP trap handler. Th

252 Troubleshooting2053 Could not apply configuration settings. Warning Stop and start OMPM service on the machine where OMPM is installed. To restart

Troubleshooting 2532058 Could not update firmware upgrade schedule.Warning Stop and start OMPM service on the machine where OMPM is installed. To rest

254 Troubleshooting2063 Could not save the Log file. Warning Check if there is enough space on the machine and also write permission to the folder for

Troubleshooting 2552068 You cannot delete your own account.Warnin g N on e2069 Could not retrieve user information from local repository.Warning Stop

256 Troubleshooting1023 Could not schedule DB Backup.Critical Stop and start OMPM service on the machine where OMPM is installed. To restart OMPM serv

Troubleshooting 2572077 User login failed. Warning Check if the user name and password provided is correct. If problem persists, on the machine where

258 Troubleshooting1036 Unable to remove OMPM database.Critical On the machine where OMPM is installed, close all instances of OMPM UI and stop OMPM s

Troubleshooting 2591043 PostGreSQL service is not running. Please start PostGreSQL service before continuing installation. Please press Yes after star

26 InstallationInstalling OMPMOMPM is installed using the OMPM installer package, which is distributed through the web. The OMPM installer package is

260 Troubleshooting

Frequently Asked Questions 26122Frequently Asked QuestionsThis chapter lists solutions to the issues and concerns that users may encounter while using

262 Frequently Asked QuestionsbDelete the earlier alert configurations, refresh the alert screen and add a new alert configuration to use updated syst

Frequently Asked Questions 2638"I have used a pre-defined variable but I either do not see a value or see a different value in the mail".Ans

264 Frequently Asked QuestionsManage Plugins1"When I add a plugin, OMPM shows the error 'Unable to unzip file ..'".Answer: This co

Frequently Asked Questions 2655"I have added a plugin in OMPM, but I cannot view it".Answer: This could be caused due to one or all of the f

266 Frequently Asked QuestionsSingle Sign-on (SSO)1How do I configure my web browser to support single sign-on?Answer: Not all web browsers support si

Frequently Asked Questions 267Figure 22-2. Local intranet - Add website NOTE: OMPM-Hostname is the hostname of the system on which OMPM is installed.e

268 Frequently Asked QuestionsFigure 22-3. Security Settings - Local intranet ZonehGo to the Advanced tab and scroll to the Security section.iSelect t

Frequently Asked Questions 269Figure 22-4. Internet OptionsjClose IE and restart it for the settings to take effect.

Installation 27Figure 2-2. Preparing OMPM v2.0 Window

270 Frequently Asked QuestionsMozilla Firefox ConfigurationaLaunch Firefox.bEnter about:config in the address bar.cEnter the filter string negotiate i

Frequently Asked Questions 2713What is a keytab file? How do I get this file?Answer: A keytab is a file containing pairs of Kerberos principals and en

272 Frequently Asked QuestionsBefore you proceed with this configuration you should be cautioned that OMPM services will be shut down and users access

Index 273IndexAAlert TemplatesCreating and Installing, 181FAQs, 2 6 1Mapping Alert Type with Alert Template, 185Samples, 186Using alert templates, 180

274 IndexMMaps, 109Adding a Map, 112Adding Printers, 116Deleting a Map, 115Deleting Printers, 116Locating a Printer, 80Operations, 109NNavigationConte

Index 275VViewPrinter Details, 77Printer States, 71Printer Status, 68

276 Index

28 InstallationFigure 2-3. Welcome Window4In the window that appears, click Next.

Installation 29Figure 2-4. License Agreement Window5In the window that appears, click Yes.

2.7d 1.0 November 2013• Updated Installation chapter.• Updated User Management chapter.• Updated Troubleshooting chapter.• Updated Frequently Asked Qu

30 InstallationFigure 2-5. Destination Folder Window6In the window that appears, click Next>. NOTE: If you want to change the installation directo

Installation 31Setting up Active Directory (AD) AuthenticationAn Active Directory (AD) domain controller authenticates and authorizes the AD users in

32 InstallationFigure 2-7. ADS Integration Configuration WindowIn the ADS Configuration window, enter the following details:•Type the ADS Domain name.

Installation 33Figure 2-8. SSL Connection Configuration Window3Click Next>. NOTE: If you have not entered data in mandatory fields, the following

34 InstallationFigure 2-9. Error Message NOTE: If you have entered data and unable to connect to AD domain controller, the following window appears.F

Installation 35Setting up Single Sign-onThis procedure describes how an Active Directory user can log in to OMPM using windows login credentials. You

36 InstallationFigure 2-11. Single Sign-on Configuration Window NOTE: This screen is displayed only when Active Directory Service configuration is com

Installation 37Figure 2-12. Single Sign-on Properties NOTE: All fields are mandatory. NOTE: Please contact your system administrator to help you fill

38 InstallationFigure 2-13. Confirmation Message5Click Yes to confirm and continue with the installation or No to re-visit the settings.Figure 2-14. E

Installation 39Figure 2-15. Configuration Window6In the window that appears, select the following:•HTTP Port: You can select either port 80 or 8080.•E

40 InstallationFigure 2-16. Installation Window8In the window that appears, click Install.The Setup Status window appears.

Installation 41Figure 2-17. Setup Status Window

42 InstallationFigure 2-18. Exit Wizard Window9In the window that appears, click Finish.OMPM is successfully installed. NOTE: The default directory o

Installation 43Upgrading OMPMTo upgrade OMPM, perform the following steps:1Download the latest OMPM installer package from the website www.dell.com.2D

44 InstallationFigure 2-20. OMPM InstallShield Wizard4In the window that appears, click Next>.

Installation 45Figure 2-21. ADS Integration Configuration Window NOTE: For more details about Active Directory (AD) authentication setup, see Setting

46 InstallationFigure 2-22. Single Sign-on Configuration NOTE: For more details about setting up Single Sign-on, see Setting up Single Sign-on sectio

Installation 47Figure 2-23. Files in Use7In the window that appears, click OK.

48 InstallationFigure 2-24. Update Completion Window8In the window that appears, click Finish.OMPM is successfully updated.

Installation 49Uninstalling OMPMTo uninstall OMPM from start option, click Start All Programs Dell Printers  OpenManage Printer Manager  Uninsta

Contents 5Contents1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13OMPM Architecture . . . . .

50 Installation3In the window that appears, check Retain database and data, if you want to retain the database and data, and click Next>.4Follow th

Navigation 513NavigationThe OpenManage Printer Manager (OMPM) interface consists of the following sections:• Navigation panel• Content area• Help pane

52 NavigationTitle BarThe title bar is located at the top of the OMPM window. It displays the name of the application, About, Save preferences, and Lo

Navigation 53Navigation PanelThe navigation panel enables you to explore each feature of OMPM.The navigation panel displays the date of login and name

54 NavigationSchedules Lists the status of the scheduled processes.Logs Enables you to track the user and user actions.Application SettingsUsers Lists

Navigation 55Figure 3-4. Navigation PanelHide and Display the Navigation PanelIn the navigation panel, click the arrow button on the right-side to hid

56 NavigationTo delete the shortcuts, select the feature from the shortcut panel, right click and select Delete Shortcut from the menu.This deletes th

Navigation 57Content AreaContent area is the work space that displays the content of the feature selected in the navigation panel.Figure 3-5. Content

58 NavigationFigure 3-6. Window LayoutOverview window is the default content panel displayed when you log in to OMPM.Following are the options display

Navigation 59•Tile or Cascade: Helps the currently opened windows to tile or cascade. To tile or cascade, right click the window header and select Til

6 ContentsHide and Display the Navigation Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Shortcuts. . . . . . . . . . . . . . . . . .

60 NavigationHelp PanelHelp panel displays a list of help topics. Click the desired topic to view the help content.Figure 3-8. Help PanelThis panel di

Status Indicator 614Status IndicatorThe Status Indicator feature allows you to view the status of Discovery, Health, SNMP and EWS operations.On the n

62 Status IndicatorTo get detailed status description of the operations, click on the operation name on the navigation panel and this will take you to

Status Indicator 63Figure 4-2. Status Indicator in Running, Stopping and Idle states

64 Status IndicatorStatus Monitoring WidgetThe Status widget enables you to explore the detailed status of the operations.In the Status widget you can

Status Indicator 65Figure 4-3. Status WidgetThe data grid displays the following fields:Field DescriptionMessage Category Displays an icon based on t

66 Status Indicator NOTE: If there is an overlap of operations, for example, both discovery and health operations are in progress, then the time rema

Overview 675OverviewYou can monitor the availability and status of the printers on the network. The system retrieves the printer status via Simple Net

68 OverviewViewing Printer StatusTo view printer status, perform the following steps:1In the Navigation panel, click Home  Overview.Figure 5-1. Overv

Overview 69 NOTE: See Settings for more information.2In the window that appears, select the printer group. The printers belonging to the selected gro

Contents 76 Manage Printer Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Types of Groups . . . . . . . . . . . . . .

70 Overview NOTE: In the List View, you can click the headers to sort.Part DescriptionA: Status bar Indicates the severity of the printer status.B: N

Overview 71Printer StatesFor the selected printer group, the status bar displays the percentage (%) of printers that fall into the following printer s

72 OverviewOperationsOn the top right corner of the Overview window, the following buttons are displayed:•List View•Tile View•Search•Refresh• Settings

Overview 73Figure 5-3. Tile View NOTE: The '-' in the Figure 5-3 indicates that either the value is not available or printer is returning a

74 OverviewSettingsSettings enable you to customize the List View by selecting the printer parameters that are displayed in the Overview window.Settin

Overview 75Customizing Overview ColumnsTo customize overview columns, perform the following steps:1In the Overview window, click Settings.Figure 5-4.

76 OverviewCustomizing Polling CyclesPrinter monitoring involves three polling cycles namely Health, Status SNMP, and Status HTTP. The printer paramet

Overview 77Printer DetailsThe Overview feature helps you to view and modify the printer details for printers in a network.Viewing and Modifying Printe

78 OverviewOverviewThis window provides basic information of a printer, along with an overview of printer supplies and consumables.Figure 5-5. Overvie

Overview 79* The % values are approximate. NOTE: The data for each printer is displayed based on the last successful polling.Field DescriptionFront P

8 Contents9 Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135Discovering Printers . . . . . . . .

80 OverviewShow this Printer on MapYou can locate a printer on the map by clicking Show this printer on Map in the Printer Details window. Upon clicki

Overview 81Printer Info This window provides an overview of the printer details and discovered properties of the printer.Figure 5-6. Printer Info Wind

82 OverviewField DescriptionFront Panel Light Status/Name Indicates the status of the printer.Name Indicates the name of the printer.Description Indic

Overview 83IP Address Indicates the IP address of the printer.MAC Address Indicates the MAC address of the printer.Serial # Indicates the serial numbe

84 OverviewPrinting Settings This window displays settings for the selected printer.Figure 5-7. Printing Settings Window

Overview 85Field DescriptionPower Save Indicates the time (in minutes) that the printer takes to enter into power save mode after the last activity. A

86 OverviewSeparator Sheet Tray Specifies a tray for separator sheets. For example, putting brightly colored paper in tray 4 and using that tray for s

Overview 87Fax Machine Id Indicates a text identifier that appears on faxes sent from the machine.Fax Machine Phone # Indicates the phone number of th

88 OverviewE- mailThis window provides details about the primary and secondary Simple Mail Transfer Protocol (SMTP) server for any E-mail notification

Overview 89Field DescriptionSMTP Server Connection Indicates the status of the SMTP connection.SMTP Gateway Indicates the destination address of the S

Contents 9Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17313 Alerts . . . . . . . . . . . . . .

90 OverviewNetwork SettingsThis screen displays the settings for SNMP, TCP/IP, and DNS for a selected printer.Figure 5-9. Network Settings

Overview 91 NOTE: Depending on the model of the printer, certain parameters appear grayed-out on the widget, as shown in the below Figure 5-10. These

92 OverviewSNMP Set On Indicates the status which decides whether the printer allows configuration changes via SNMP.Host Name Indicates the network ho

Overview 93Time-Out (secs) Indicates the network connection time in seconds, on port 9100 connections, regardless of the actual port number assigned.

94 OverviewConsumablesThis window displays the estimates of toners (CMYK) and supplies (imaging drum, fuser and roller) of the selected printer.Figure

Overview 95DISCLAIMER* The supply level calculations are based on a heuristic algorithm. This method of calculation does not always provide exact resu

96 OverviewMiscellaneousThis window displays the miscellaneous properties of a selected printer.Figure 5-13. Miscellaneous WindowField DescriptionSNMP

Overview 97SNMP Community Name Indicates the group name to which the devices and management stations running on SNMP belong.HTTP Protocol Selects norm

98 Overview

Manage Printer Groups 996Manage Printer GroupsThe Manage Groups feature lets you manage network printers in a group. You can define printer groups and