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Using the DR Series System Support Options
You can use the Support page and its Diagnostics, Software Upgrade, and License options to maintain the state of your
DR Series system. To access these options, use the DR Series system navigation panel (for example, click Support→
Diagnostics to display the Diagnostics page) or use the Diagnostics, Software Upgrade, or License links on the Support
page.
Support Information Pane
The Support page displays the Support Information pane, which provides the following information about the DR Series
system:
• Product Name—DR Series system product name
• Software Version—DR Series system software version installed
• Service Tag—DR Series system appliance bar code label
• Last Diagnostic Run—timestamp of latest diagnostics log file (for example, Tue Nov 6 12:39:44 2012)
• BIOS Version—current version of installed BIOS
• MAC Address—current address in standard two-digit hexadecimal grouping format
• iDRAC IP Address—current IP address of iDRAC (if applicable)
• Ethernet Ports—displays information about bonded ports only (if the 10-GbE NICs are installed, it only displays
information about the two supported 10–GbE ports):
– Eth0 MAC address and port speed
– Eth1 MAC address and port speed
– Eth2 MAC address and port speed in
– Eth3 MAC address and port speed in
NOTE: This example shows four Ethernet ports bonded (such as if a DR4000 system with 1–GbE ports as a
single interface). For more information on possible port configurations, see the system chassis descriptions in
Local Console Connection.
NOTE: The Support Information pane contains important information that may be needed if you contact Dell
Support for any technical assistance.
NOTE: For additional system information, click Dashboard in the navigation panel to display its System Information
pane, which lists Product Name, System Name, Software Version, Current Date/Time, Current Time Zone, Cleaner
Status, Total Savings (in percentage), Total Number of Files in All Containers, Number of Containers, Number of
Containers Replicated, and Active Bytes.
Diagnostics Page and Options
The options on the Diagnostics page allow you to generate new diagnostics log files that capture the current state of
your system (Generate), download diagnostics log files to the local system (Download), or delete existing diagnostics log
files (Delete).
119
- Dell DR Series System 1
- Administrator Guide 1
- Notes, Cautions, and Warnings 2
- Contents 3
- Source Code Availability 11
- About the DR Series System 13
- Internal Drive Capacity 14
- External Drive Capacity 14
- Streams vs. Connections 19
- Replication 19
- Replication Seeding 20
- Reverse Replication 20
- CIFS ACL Support 22
- Unix Permissions Guidelines 23
- Rapid NFS and Rapid CIFS 24
- DR Series Expansion Shelf 27
- Not Configured 31
- Dell DR2000v Deployment Guide 33
- Local Console Connection 36
- (iDRAC6) User Guide 40
- Dashboard Page and Options 44
- Displaying System Alerts 45
- Health Page: DR4000 System 46
- Health Page: DR4100 System 47
- Health Page: DR6000 System 47
- DR Series System Components 47
- DR Series System Enclosures 48
- Viewing the Latest Range 49
- Viewing a Specific Time Range 50
- System Usage 50
- Container Statistics 50
- Backup Data Pane 51
- Throughput Pane 51
- Replication Pane 51
- Replication Status Pane 52
- Duplication Statistics 53
- Client Statistics 53
- Replication Statistics Page 54
- Storage Page and Options 55
- Containers 56
- Replication Page 57
- Setting a Cleaner Schedule 60
- Networking 61
- Active Directory 61
- Local Workgroup Users 61
- Email Alerts 62
- Admin Contact Info 62
- Password 62
- Email Relay Host 62
- Support Page and Options 63
- Diagnostics 64
- Software Upgrade 65
- Expansion Shelf Licenses 65
- Licenses 66
- Modifying the System Password 71
- Sending a Test Message 75
- Managing Passwords 77
- Adding an Email Relay Host 78
- Editing an Email Relay Host 78
- Creating Containers 80
- Managing Container Operations 83
- Command Line Reference Guide 85
- Editing Container Settings 87
- Deleting Containers 88
- Moving Data Into a Container 89
- System Status Bar 97
- System Information Pane 98
- Monitoring System Alerts 99
- Monitoring System Events 100
- Using the Event Filter 101
- Monitoring System Health 102
- Monitoring System Usage 105
- Setting a Time Range Value 106
- Using Global View 111
- About the Global View Page 113
- Global View Summary 114
- Appliance List 115
- Navigating in Global View 116
- Using the Reconnect Report 118
- Support Information Pane 119
- Diagnostics Page and Options 119
- SSL Page and Options 124
- Generating a CSR 125
- Restore Manager (RM) 126
- Dell DR 127
- DR Series System NVRAM 129
- Interoperability Guide 131
- Best Practices: Rapid NFS 132
- Best Practices: Rapid CIFS 133
- Monitoring Performance 136
- Overview 138
- Guidelines 139
- Adding RDS Devices in NVBU 140
- Understanding RDA with OST 145
- Terminology 146
- Configuring an LSU 147
- Dell DR Series 148
- System Interoperability Guide 148
- servername 153
- Creating Disk Pools From LSUs 154
- Modifying Log Rotation Size 160
- Reference Guide 171
- About the Diagnostics Service 182
- Creating a Cleaner Schedule 185
- Displaying Cleaner Statistics 186
- TCP 801 NFS status daemon 189
- Getting Help 190
- Contacting Dell 191
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