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A program crashes repeatedly
Check the software documentation —
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
Run the Program Compatibility Wizard —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.
1. Click Start® All Programs® Accessories® Program Compatibility Wizard® Next.
2. Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.
1. Click Start ® Control Panel® Programs® Use an older program with this version of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for
at least 8 to 10 seconds (until the computer turns off), and then restart your computer.
Other software problems
Check the software documentation or contact the software manufacturer for troubleshooting information —
l Ensure that the program is compatible with the operating system installed on your computer.
l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
l Ensure that the program is installed and configured properly.
l Verify that the device drivers do not conflict with the program.
l If necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs
Save and close any open files or programs and shut down your computer through the Start menu
Memory Problems
If you receive an insufficient memory message —
l Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
l See the software documentation for minimum memory requirements. If necessary, install additional memory (see Installing Memory Module (s)).
l Reseat the memory modules (see Memory) to ensure that your computer is successfully communicating with the memory.
l Run the Dell Diagnostics (see Dell Diagnostics).
If you experience other memory problems —
NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage on www.dell.com at www.dell.com/regulatory_compliance.
- Mini Tower Computer 1
- Desktop Computer 1
- Small Form Factor Computer 1
- Advanced Features 2
- Out of Band Management 3
- Accessing iAMT setup 3
- Turning Off iAMT 3
- USB Provisioning 3
- Alert Standard Format 4
- Dell Client Manager (DCM) 4
- Physical Security 5
- Enabling the TPM Feature 6
- Computer Tracking Software 7
- Power Schemes Tab 8
- Advanced Tab 8
- Hibernate Tab 8
- Power Options Properties 8
- Options in Windows Vista 9
- Battery 10
- Working on Your Computer 12
- Desktop Computer 14
- Processor 27
- Drive Inserts 33
- Heat Sink Assembly 45
- DC Power Connector P4 51
- Desktop 54
- Contacting Dell 57
- Glossary 58
- Memory 66
- Removing Memory Module (s) 68
- Mini Tower Computer 69
- Adding a Second Hard Drive 86
- Removing the Floppy Drive 88
- Installing the Floppy Drive 88
- DC Power Connector P7 97
- System Fan 100
- Mini Tower 102
- System Board Components 103
- Ultra Small Form Factor 105
- Back to Contents Page 106
- Cards 107
- Removing a PCI Card 109
- PCI Express and DVI Cards 110
- PS/2 Serial Port Adapter 113
- Heat Sink and Processor 115
- Installing the Processor 116
- Chassis Intrusion Switch 119
- Drives 121
- Hard Drive 122
- Installing a Hard Drive 123
- Replacing a Hard Drive Fan 125
- Optical Drive 126
- Installing an Optical Drive 127
- Floppy Drive 128
- Installing a Floppy Drive 129
- Media Card Reader 130
- I/O Panel 134
- Power Supply 136
- DC Power Connectors 137
- DC Power Connector P2 138
- DC Power Connectors P3 138
- DC Power Connector P6 138
- Speakers 139
- Small Form Factor 141
- Small Form Factor Computer 144
- System Board 145
- Desktop System Board Screws 146
- Replacing the System Board 147
- System Setup 149
- Boot Sequence 153
- Booting to a USB Device 154
- Password Protection 154
- Administrator Password 155
- Jumper Settings 156
- Mini Tower 157
- Desktop 157
- Small Form Factor 157
- Ultra Small Form Factor 157
- Clearing CMOS Settings 159
- Troubleshooting 161
- Beep Codes 165
- System Messages 165
- Dell Diagnostics 166
- Dell Diagnostics Main Menu 168
- Solving Problems 169
- Optical drive problems 170
- Hard drive problems 170
- Error Messages 171
- IEEE 1394 Device Problems 171
- Keyboard Problems 172
- Memory Problems 173
- Mouse Problems 174
- Network Problems 174
- Power Problems 175
- Printer Problems 175
- Scanner Problems 176
- Sound and Speaker Problems 176
- Video and Monitor Problems 177
- 3D image quality is poor 178
- Module Bay 179
- Microsoft®Windows® 181
- Cable Cover (Optional) 183
- Removing the Hard-Drive Fan 193
- System Fans 195
- Power Button 197
- Ultra Small Form Factor 200
- Dell Badge 202
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