Dell OPENVIEW NNM SE 1.2 Guide de dépannage

Dell™ PowerVault™ 51F 8-Port Fibre Channel SwitchINSTALLATION ANDTROUBLESHOOTING GUIDEBE DIRECTwww.dell.com™™

xii•When transporting a sensitive component, first place it in an antistatic container or packaging.•Handle all sensitive components in a static-safe

4-38 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideLSDbShowThe LSDbShow command displays domain Link State Dat

support.dell.com PowerVault 51F Commands 4-39mcastShowThe mcastShow command. Without parameters, it shows multicast tree information for all the multi

4-40 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuiderouteHelpThe following example shows the routeHelp command

support.dell.com PowerVault 51F Commands 4-41The following is an example of the topologyShow command screen.uRouteConfigThe uRouteConfig command allow

4-42 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideuRouteShowFigure 4-5 shows the uRouteShow command, which di

support.dell.com Troubleshooting 5-1CHAPTER 5TroubleshootingThis chapter discusses troubleshooting, diagnostic testing, and error messages, including

5-2 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideTo retest a port which has been marked BAD, clear the port a

support.dell.com Troubleshooting 5-3Front-Panel LED Port IndicatorsThe color and flash speed of each port’s LED, as described in Table 5-2, indicates

5-4 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide7. Fabric analysis; the switch checks for ports connected to

support.dell.com Repair and Replacement 6-1CHAPTER 6Repair and ReplacementThis chapter covers the recommended and supported field repair and replaceme

xiii1Monitor screen at or below eye level2Wrists relaxed and flat3Arms at desk level4Feet flat on the floor5Monitor and keyboard positioned directly i

6-2 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideRemoving the Power SupplyTo remove the power supply, you mus

support.dell.com Repair and Replacement 6-3Replacing a GBIC ModuleGBIC modules are installed and removed by inserting them into the system board from

6-4 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideReplacing the Fan AssemblyReplacing the fan assembly involve

support.dell.com Repair and Replacement 6-5Figure 6-5. Removing the Fan AssemblyRemoving the Fan Assembly1. Disconnect the fan assembly’s wiring harn

6-6 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide3. Attach the assembly’s wiring harness to the center connec

support.dell.com Repair and Replacement 6-710. Remove the new system board from its antistatic bag and place the old system board into the bag.Figure

6-8 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide9. Reinstall the GBICs. See “Installing a GBIC Module” found

support.dell.com Repair and Replacement 6-9Installing the New Switch Components1. Install the system board. See “Installing the System Board,” found e

6-10 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide

support.dell.com Getting Help 7-1CHAPTER 7Getting HelpThis chapter describes the tools Dell provides to help you when you have a problem with your sys

xiv

7-2 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideHelp ToolsDell provides a number of tools to assist you. The

support.dell.com Getting Help 7-3AutoTech ServiceDell’s automated technical support service—AutoTech—provides recorded answers to the questions most f

7-4 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideProblems With Your Order If you have a problem with your

support.dell.com Getting Help 7-5Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support tele

7-6 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideDiagnostics ChecklistFigure 7-1. Diagnostics ChecklistName:

support.dell.com Getting Help 7-7Dell Contact Numbers When you need to contact Dell, use the telephone numbers, codes, and electronic addr

7-8 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideTable 7-1. International Dialing CodesCountry (City)Interna

support.dell.com Getting Help 7-9Table 7-2. Dell Contact NumbersSpain (Madrid) 07 34 91Sweden (Upplands Vasby) 009 46 8Switzerland (Geneva) 00 41 22T

7-10 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideBelgium(Brussels)Technical Support. . . . . . . . . . . . .

support.dell.com Getting Help 7-11China(Xiamen)Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858

xvPrefaceAbout This GuideThis guide is intended for anyone who is installing and managing a Dell PowerVault 51F 8-Port Fibre Channel Switch. It is to

7-12 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideFrance(Paris/Montpellier)Technical Support. . . . . . . . .

support.dell.com Getting Help 7-13Ireland(Bray)Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-85

7-14 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideKorea(Seoul)Technical Support. . . . . . . . . . . . . . .

support.dell.com Getting Help 7-15Mexico(Colonia Granada)NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status Sys-tem an

7-16 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuidePoland(Warsaw)Technical Support. . . . . . . . . . . . . .

support.dell.com Getting Help 7-17Spain(Madrid)Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

7-18 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideU.K.(Bracknell)Technical Support. . . . . . . . . . . . . .

support.dell.com Getting Help 7-19U.S.A.(Austin, Texas)Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-90

7-20 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide

support.dell.com Error Messages A-1APPENDIX AError MessagesThis appendix explains the error message format, error message by firmware module, and othe

xviWarranty and Return Policy InformationDell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new

A-2 Installation and Troubleshooting GuideFigure A-1. errShow Command ExampleTo display error messages via Telnet:1. From the prompt, type errShow.2.

support.dell.com Error Messages A-3LSRLEN (2) The local switch is trying to cre-ate a Link State Update that exceeds the max-imum length.Check that al

A-4 Installation and Troubleshooting GuideHLO INVHLO (1) The path selec-tion task has received a HELLO message with an invalid parameter from a neighb

support.dell.com Error Messages A-5NBFSM NGBRSTATE (2) An error occurred in the neighbor Finite State.Check the neighbor’s state with the nbrStateShow

A-6 Installation and Troubleshooting GuidePanic ErrorsThis module includes errors that cause a system panic to occur. A system panic causes the switch

support.dell.com Error Messages A-7MQ-QWRITE ErrorThe software includes several message queues that are used for inter-task communi-cation. Each queue

A-8 Installation and Troubleshooting GuideFigure A-2. MQ-QWRITE Error ExampleThe most notable parameters are:•The ID of the task that attempted to se

support.dell.com Error Messages A-9For information on executing these commands, contact Dell for technical assistance.Other Possible ErrorsThis sectio

A-10 Installation and Troubleshooting GuideDiag_Flt: the port failed diagnostics (defective G_Port card or motherboard)Port is OK (Solid Green LED)

support.dell.com Glossary 1GlossaryThe following terms relate to the switch and Fibre Channel connections.Definition of TermsAlias ServerA fabric soft

xvii•Syntax lines consist of a command and all its possible parameters. Commands are displayed in lowercase bold; variable parameters (those for which

2 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideFL_PortThe FL_Port is the fabric access port used to connect N

support.dell.com Index 1IndexAADDBRANCH (2), A-4ADDPATH (1), A-5ADDPORT (3), A-4agtcfgSet command, 4-4agtcfgShow command, 4-5aliasShow command, 4-5arb

2 Dell Dimension Systems User’s Guidecommands (continued)interfaceShow, 4-35iodReset, 4-37iodSet, 4-37ipAddrSet, 4-21ipAddrShow, 4-22login, 4-22logout

support.dell.com Index 3errors (continued)NOPARENT (2), A-4NOPARENTLSR (2), A-4QREAD (1), A-5QWRITE (1), A-5RELICPDB (2), A-5REMDOMAIN (2), A-3REMPORT

4 Dell Dimension Systems User’s GuideipAddrSet command, 4-21setting address, 1-17ipAddrShow command, 4-22LLEDsflash speed and color, 5-2, 5-3green, 5-

support.dell.com Index 5QQREAD (1), A-5QWRITE (1), A-5Rreboot command, 4-28RELICPDB (2), A-5REMDOMAIN (2), A-3REMPORT (3), A-4replacement partschassis

6 Dell Dimension Systems User’s Guidetopologycascading, 2-2fault-tolerant, 2-5sample two-switch fabric, 2-4single switch fabric, 2-3switches in fabric

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xixContentsChapter 1 Installing the Dell PowerVault 51F Switch . . . . . . . . . 1-1Unpacking the PowerVault 51F Switch . . . . . . . . . . . . . . .

xxChapter 2 PowerVault 51F Topologies. . . . . . . . . . . . . . . . . . . . . 2-1Fabric Elements . . . . . . . . . . . . . . . . . . . . . . . . . .

xxierrDump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15errShow . . . . . . . . . . .

____________________Information in this document is subject to change without notice.© 2000 Dell Computer Corporation. All rights reserved.Reproductio

xxiitopologyShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40uRouteConfig. . . . . . . . . .

xxiiiChapter 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1Technical Assistance . . . . . . . . . . . . . . . . .

xxivFigure 2-2. Fabric Topology Sample With Three Connections Between Two Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

xxvTable 4-20. interfaceShow Command Static Field Descriptions. . . . . . . . . . . . . 4-35Table 4-21. Neighbor Data Structure Field Descriptions. .

xxvi

iFigure 1-1. PowerVault 51F Switch Front View . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2Figure 1-2. Rack Kit Contents . . . . . . . . .

ii

iTable 1-1. Cabling Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13Table 1-2. Cabling Pinouts . . . . . . .

ii

support.dell.com Installing the Dell PowerVault 51F Switch 1-1CHAPTER 1Installing the Dell™ PowerVault™ 51F Switch The complete setup for the Dell Pow

vSafety InstructionsUse the following safety guidelines to ensure your own personal safety and to help protect your computer or storage system from po

1-2 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideNOTE: Do not block the front or back air vents. The switch m

support.dell.com Installing the Dell PowerVault 51F Switch 1-3Site LocationThe switch should be installed in a secure or limited access site to contro

1-4 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideBefore You BeginBefore you install your PowerVault 51F switc

support.dell.com Installing the Dell PowerVault 51F Switch 1-5Figure 1-2. Rack Kit ContentsRemoving the Doors From the RackYou must remove the front

1-6 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide Figure 1-3. Opening the Latch on the Door2. Remove the fro

support.dell.com Installing the Dell PowerVault 51F Switch 1-7Figure 1-4. Removing the Rack Doors3. Perform steps 1 and 2 to remove the back door fro

1-8 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideAdjusting the Bezel PositionIf you are installing the switch

support.dell.com Installing the Dell PowerVault 51F Switch 1-9Figure 1-6. Mounting the Outer Slides in the Rack2. Use four 10-32 x 1/2-inch screws an

1-10 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideInstalling the Switch in the RackTo install the switch in t

support.dell.com Installing the Dell PowerVault 51F Switch 1-11Installing the Cable-Management Arm1. From the back of the rack, pull the switch out ab

viWARNING: This system may have more than one power supply cable. To reduce the risk of electrical shock, a trained service technician must discon-nec

1-12 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide3. Route the cables along the cable-management arm and secu

support.dell.com Installing the Dell PowerVault 51F Switch 1-13Fibre Channel Cable ConnectionsAll network cable connections are on the switch’s front

1-14 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideFigure 1-9. Dual SC Fiber-Optic Plug ConnectorThe connecto

support.dell.com Installing the Dell PowerVault 51F Switch 1-15•VT100•Flow control = Xon/XoffFigure 1-10. Connections for PowerVault 51F SwitchNOTE:

1-16 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideNOTE: For dust and electrostatic discharge (ESD) protection

support.dell.com Installing the Dell PowerVault 51F Switch 1-17If error conditions are encountered, they are displayed on the local RS-232 serial port

1-18 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideFibre Channel Subnetmask [current]: [enter new subnet mask

support.dell.com PowerVault 51F Topologies 2-1FILE LOCATION: S:\SYSTEMS\Boxer\rev_i&t\English\50UWDa00\50UWDc20.fmDELL CONFIDENTIAL - Preliminary

2-2 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideDELL CONFIDENTIAL - Preliminary 4/6/00FILE LOCATION: S:

support.dell.com PowerVault 51F Topologies 2-3DELL CONFIDENTIAL - Preliminary 4/6/00FILE LOCATION: S:\SYSTEMS\Boxer\rev_i&t\English\50UWDa00\

vii•If any of the following conditions occur, unplug the product from the electrical outlet and replace the part or contact your Dell authorized servi

2-4 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideDELL CONFIDENTIAL - Preliminary 4/6/00FILE LOCATION: S:

support.dell.com PowerVault 51F Topologies 2-5DELL CONFIDENTIAL - Preliminary 4/6/00FILE LOCATION: S:\SYSTEMS\Boxer\rev_i&t\English\50UWDa00\

2-6 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideDELL CONFIDENTIAL - Preliminary 4/6/00FILE LOCATION: S:

support.dell.com Managing the PowerVault 51F Switch 3-1CHAPTER 3Managing the PowerVault 51F SwitchThis chapter contains general information and exampl

3-2 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideBefore changing any of the factory default settings, become

support.dell.com Managing the PowerVault 51F Switch 3-3Figure 3-1. Switch Management MethodsManaging Via TelnetTo make a successful Telnet connection

3-4 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideDefault UsernameEach Username has a security level associate

support.dell.com Managing the PowerVault 51F Switch 3-5Dell recommends that you use one of the “ro” communities to set up your trap community and trap

3-6 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideFabric Element MIB SupportThe following five object groups a

support.dell.com Managing the PowerVault 51F Switch 3-7Enterprise Specific TrapsThe following Enterprise Specific Traps are supported:•swFault — Indic

viiiadapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a three-wire cable with properly grounded plugs.

3-8 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide2 — Error3 — Warning4 — Informational5 — DebugSee Appendix A

support.dell.com Managing the PowerVault 51F Switch 3-9Introducing the PowerVault Switch ManagerUse the PowerVault Fibre Channel Switch Manager (Web i

3-10 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide

support.dell.com PowerVault 51F Commands 4-1CHAPTER 4PowerVault 51F CommandsThis chapter contains information and examples on managing and monitoring

4-2 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideagtcfgDefault This agtcfgDefault command allows admin to res

support.dell.com PowerVault 51F Commands 4-3Community 4: public (ro)No trap recipient configured yetCommunity 5: common (ro)No trap recipient configur

4-4 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideIn addition, six communities and respective trap recipients

support.dell.com PowerVault 51F Commands 4-5agtcfgShowThe agtcfgShow command displays current SNMP agent configuration. The fields are described in Ta

4-6 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideconfigureFigures 4-1 through 4-3 show examples of the config

support.dell.com PowerVault 51F Commands 4-7entered at the prompt, as shown in Figure 4-1. The various configuration settings and parameters are descr

ix•Move products with care; ensure that all casters and/or stabilizers are firmly con-nected to the computer or storage system. Avoid sudden stops and

4-8 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide.Figure 4-2. configure Command Submenusswitch:admin> con

support.dell.com PowerVault 51F Commands 4-9Figure 4-3. configure Command Behavior With Out-of-Range or Inappropriate InputsA number of parameters co

4-10 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideA listing of the configurable fabric parameters is shown in

support.dell.com PowerVault 51F Commands 4-11The switch provides the ability to tune the switch in a specific application, by configur-ing the paramet

4-12 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideTable 4-7 describes the arbitrated loop parameters.VC Multi

support.dell.com PowerVault 51F Commands 4-13Table 4-8 describes the system services.Table 4-8. System ServicesField Description Defaultrusersd Dynam

4-14 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideconfigDefaultThe configDefault command is used to reset som

support.dell.com PowerVault 51F Commands 4-15d.MM is the minutese.yy is the year2. Press <Enter> to set the date and time.NOTE: The date functio

4-16 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideerrShowThe errShow command displays all detected errors, on

support.dell.com PowerVault 51F Commands 4-17fabricShowThe fabricShow command displays a list of switches and multicast alias groups in a fabric. The

x•Ensure that proper airflow is provided to components in the rack.•Do not step on or stand on any system/component when servicing other sys-tems/comp

4-18 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuidefastbootThe fastboot command initiates a warm reboot that b

support.dell.com PowerVault 51F Commands 4-192. Click Start and then click Programs. 3. In the program list, click Dell OpenManage PowerVault Manager,

4-20 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideThe help display changes depending on the login user level,

support.dell.com PowerVault 51F Commands 4-21ifShowThe ifShow command displays a summary of currently running tasks. The display includes three sectio

4-22 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideAfter each prompt, the current value is shown inside bracke

support.dell.com PowerVault 51F Commands 4-23nsShowThe nsShow command displays local name server information, which includes infor-mation about device

4-24 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideThe optional parameter <user name> is a double-quoted

support.dell.com PowerVault 51F Commands 4-25portLogClearThe portLogClear command clears the data from the port log. The command syntax is portLogClea

4-26 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guidestat_ftx Number of frames transmitted from the port.stat_f

support.dell.com PowerVault 51F Commands 4-27psShowThe following example shows the psShow command screen, which displays the power supply status and m

xiNOTICE: To help avoid possible damage to the system board, wait 5 sec-onds after turning off the system before removing a component from the system

4-28 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuiderebootThe reboot command reboots the switch to the stored c

support.dell.com PowerVault 51F Commands 4-29Certain restrictions apply to the length and format of the switch name. Specifically, the name of the swi

4-30 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideTable 4-16. switchShow Command Field DescriptionsField Des

support.dell.com PowerVault 51F Commands 4-31syslogdIpThe syslogdIp command sets or displays the switches system log daemon IP address. The command sy

4-32 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuideuptimeThe uptime command can be used to display the amount

support.dell.com PowerVault 51F Commands 4-33Routing CommandsRouting commands allow you to view switch routing information.bcastShowThe following exam

4-34 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuidefspfShowThe following example shows the fspfShow command sc

support.dell.com PowerVault 51F Commands 4-35 interfaceShowThe interfaceShow command displays FSPF interface information. This includes static informa

4-36 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting GuidelastUpTime Last time this interface came up.downCount Numbe

support.dell.com PowerVault 51F Commands 4-37iodResetThe iodReset command turns off the in-order delivery option. This command allows out-of-order del