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122 Getting Help
www.dell.com | support.dell.com
Contacting Dell
To contact Dell electronically, you can access the following websites:
• www.dell.com
•
support.dell.com
(technical support)
•
premiersupport.dell.com
(technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla General Support
toll-free: 800-335-0031
Antigua and Barbuda General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
Tech Support and Customer Care
toll-free: 0-800-444-0733
Sales
0-810-444-3355
Tech Support Fax
11 4515 7139
Customer Care Fax
11 4515 7138
Aruba General Support
toll-free: 800-1578
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
E-mail (Australia): [email protected]
E-mail (New Zealand): [email protected]
Home and Small Business
1-300-65-55-33
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
- Installation and 1
- Troubleshooting Guide 1
- Notes, Notices, and Cautions 2
- Abbreviations and Acronyms 2
- Contents 3
- 5 Troubleshooting Your System 4
- 6 Installing System Options 5
- 7 Installing Drives 6
- 8 Getting Help 7
- B I/O Ports and Connectors 7
- Introduction 10
- System Status Indicators 12
- Power Indicator Codes 17
- NIC Indicator Codes 20
- System Messages 20
- System Beep Codes 29
- Warning Messages 31
- Diagnostics Messages 32
- Alert Messages 32
- Finding Software Solutions 33
- Input Errors 34
- Application Conflicts 34
- IRQ Assignment Conflicts 34
- 36 Finding Software Solutions 36
- Running System Diagnostics 37
- From the Utility Partition 38
- Error Messages 40
- Troubleshooting Your System 41
- Checking the Equipment 42
- Troubleshooting the Keyboard 42
- Troubleshooting the Mouse 43
- Troubleshooting a USB Device 44
- Troubleshooting a NIC 45
- Alert Message 46
- Inside the System 46
- Removing the Bezel 49
- Installing the Bezel 50
- Stabilizing the Tower System 50
- System Cover 51
- Baffle/Back Fan Assembly 52
- Troubleshooting a Wet System 54
- Troubleshooting a Fan 57
- Troubleshooting System Memory 58
- Troubleshooting a CD Drive 61
- Installing System Options 71
- Redundant Power Supplies 74
- Expansion Cards 75
- Installing an Expansion Card 76
- Removing an Expansion Card 77
- System Memory 78
- Installing Memory Modules 80
- Processors 82
- System Battery 86
- Control Panel 87
- Installing the Control Panel 88
- 90 Installing System Options 90
- Installing Drives 91
- DC Power Cables 92
- IDE Configuration Information 93
- Configuring the Boot Drive 94
- Diskette Drive 94
- Installing a Diskette Drive 95
- Front-Panel Drive Inserts 96
- 5.25-Inch Drives 98
- 102 Installing Drives 102
- Hard Drives 104
- Installing a SATA Hard Drive 107
- Installing Drives 109 109
- SATA 0 connector 109
- SATA 1 connector 109
- Installing Drives 115 115
- 116 Installing Drives 116
- Getting Help 117
- AutoTech Service 118
- Problems With Your Order 119
- Product Information 119
- Before You Call 120
- Contacting Dell 122
- 124 Getting Help 124
- 126 Getting Help 126
- 128 Getting Help 128
- 130 Getting Help 130
- 132 Getting Help 132
- 134 Getting Help 134
- 136 Getting Help 136
- 138 Getting Help 138
- Jumpers—A General Explanation 139
- System Board Jumpers 140
- System Board Connectors 141
- I/O Ports and Connectors 145
- Serial Connector 146
- Parallel Connector 147
- 148 I/O Ports and Connectors 148
- Video Connector 149
- USB Connector 150
- Integrated NIC Connector 150
- Network Cable Requirements 151
- 152 I/O Ports and Connectors 152
- Numerics 153
- 154 Index 154
- Index 155 155
- 156 Index 156
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