Dell PowerVault DL2000 Manuel d'utilisateur

www.dell.com | support.dell.comDell™ PowerVault™ DL2000Hardware Owner’s ManualBook.book Page 1 Monday, September 14, 2009 12:57 PM

10 ContentsGlossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 169Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

100 Installing System ComponentsSystem MemoryYou can upgrade your system memory to a maximum of 16 GB by installing 667MHz fully buffered (FB) DDR II

Installing System Components 101•Memory sparing and memory mirroring require eight FBDs, and all FBDs must be of identical memory size, speed, and tec

102 Installing System ComponentsInstalling Memory Modules CAUTION: Many repairs may only be done by a certified service technician. You should only p

Installing System Components 103Figure 3-19. Installing and Removing a Memory Module6Align the memory module's edge connector with the alignment

104 Installing System Components9Replace the memory cooling shroud. See "Installing the Cooling Shroud" on page 81. NOTICE: Never operate y

Installing System Components 1054Locate the memory module sockets on the system board. See Figure 6-2. CAUTION: The DIMMs are hot to the touch for so

106 Installing System Components2Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.3Open t

Installing System Components 107Figure 3-20. Installing and Removing the Heat Sink7Wait 30 seconds for the heat sink to loosen from the processor.8Ope

108 Installing System ComponentsFigure 3-21. Installing and Removing a Processor13Lift the processor out of the socket and leave the release lever up

Installing System Components 109b With the processor and the socket keys aligned, set the processor lightly in the socket. NOTICE: Do not use force

About Your System 11About Your SystemThis section describes the physical, firmware, and software interface features that provide and ensure the essent

110 Installing System ComponentsSee "Running the System Diagnostics" on page 154 for information about running the diagnostics.System Batter

Installing System Components 111Figure 3-22. Replacing the System Battery NOTICE: To avoid damage to the battery connector, you must firmly support th

112 Installing System Components11To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for at least a

Installing System Components 113Figure 3-23. Replacing the Left Riser BoardInstalling the Left Riser Board CAUTION: Many repairs may only be done by

114 Installing System Components2Slide the riser board toward the expansion card openings until you feel the riser-board release pin snap into place.3

Installing System Components 115Figure 3-24. Installing the Central Riser BoardInstalling the Central Riser Board1Fitting the two guides over the guid

116 Installing System Components4Replace the cooling shroud. See "Installing the Cooling Shroud" on page 81.5Install the optical drive cable

Installing System Components 117Figure 3-25. Sideplane Removal and Installation1 sideplane board 2 sideplane release tabs (2)3 guides (2) 4 backplane

118 Installing System ComponentsInstalling the Sideplane Board CAUTION: Many repairs may only be done by a certified service technician. You should o

Installing System Components 119 NOTE: To properly reinstall the hard drives, ensure that you record which hard drive you remove from which bay. 5Dis

12 About Your System• Operating system documentation describes how to install (if necessary), configure, and use the operating system software.• Docum

120 Installing System ComponentsFigure 3-26. SAS Backplane Board RemovalInstalling the SAS Backplane Board CAUTION: Many repairs may only be done by

Installing System Components 1214Replace the fan bracket. See "Replacing the Fan Bracket" on page 82.5Replace the fans. See "Replacing

122 Installing System ComponentsControl Panel Assembly (Service-only Procedure) NOTE: The control panel assembly consists of two separate modules—the

Installing System Components 123Figure 3-27. Control Panel RemovalInstalling the Control Panel Assembly1Insert the display module into the chassis cut

124 Installing System Components5Connect the control panel cable to the control panel board. See Figure 3-27.6Close the system. See "Closing the

Installing System Components 125 NOTE: While removing the memory modules, record the memory module socket locations to ensure proper installation. 10

126 Installing System ComponentsFigure 3-28. System Board Removal1 system-board tray 2 system-board tray riser release pin3 system board 4 system-boar

Installing System Components 127Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only

128 Installing System ComponentsBook.book Page 128 Monday, September 14, 2009 12:57 PM

Troubleshooting Your System 129Troubleshooting Your System Safety First—For You and Your SystemTo perform certain procedures in this document, you mus

About Your System 13Front-Panel Features and IndicatorsFigure 1-1 shows the controls, indicators, and connectors located behind the optional rack beze

130 Troubleshooting Your SystemChecking the EquipmentThis section provides troubleshooting procedures for external devices attached to the system, suc

Troubleshooting Your System 131Troubleshooting External ConnectionsLoose or improperly connected cables are the most likely source of problems for the

132 Troubleshooting Your SystemTo verify that the monitor is connected to the correct video connector, turn off the system and wait for 1 minute, then

Troubleshooting Your System 133Troubleshooting the MouseProblem• System message indicates a problem with the mouse.• Mouse is not functioning properly

134 Troubleshooting Your System2If the problem is confined to a particular application, see the application documentation for specific port configurat

Troubleshooting Your System 135Action1Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Prog

136 Troubleshooting Your SystemTroubleshooting a NICProblem• NIC cannot communicate with network.Action1Run the appropriate online diagnostic test. Se

Troubleshooting Your System 137Troubleshooting a Wet SystemProblem• Liquid spilled on the system.• Excessive humidity.Action CAUTION: Many repairs may

138 Troubleshooting Your SystemTroubleshooting a Damaged SystemProblem• System was dropped or damaged.Action CAUTION: Many repairs may only be done by

Troubleshooting Your System 139 NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system confi

14 About Your SystemTable 1-2. Front-Panel LED Indicators, Buttons, and ConnectorsItem Indicator, Button, or ConnectorIcon Description1 Power-on indic

140 Troubleshooting Your System1Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 153. 2Loca

Troubleshooting Your System 141• Cables inside the system obstruct airflow.• An individual cooling fan has failed. See "Troubleshooting a Fan&quo

142 Troubleshooting Your SystemTroubleshooting System MemoryProblem• Faulty memory module.• Faulty system board.• Front-panel status LCD indicates a p

Troubleshooting Your System 14310Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on

144 Troubleshooting Your SystemAction CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshootin

Troubleshooting Your System 145Action1Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that yo

146 Troubleshooting Your System14If you cannot resolve the problem, see "Getting Help" on page 167 for information on obtaining technical as

Troubleshooting Your System 147cExit the configuration utility and allow the system to boot to the operating system.6Ensure that the required device d

148 Troubleshooting Your Systemsupport team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow t

Troubleshooting Your System 149Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating

About Your System 15Hard-Drive Indicator CodesThe hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator.

150 Troubleshooting Your System12Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.13Run the appropriate

Troubleshooting Your System 1513Open the system. See "Opening and Closing the System" on page 66.4Ensure that each processor and heat sink a

152 Troubleshooting Your System20Open the system. See "Opening and Closing the System" on page 66.21Reinstall the processors that you remove

Running the System Diagnostics 153Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for t

154 Running the System DiagnosticsWhen to Use the System DiagnosticsIf a major component or device in the system does not operate properly, component

Running the System Diagnostics 155Using the Custom Test OptionsWhen you select Custom Test in the Main Menu window, the Customize window appears and a

156 Running the System DiagnosticsViewing Information and ResultsThe tabs in the Customize window provide information about the test and the test resu

Jumpers and Connectors 157Jumpers and ConnectorsThis section provides specific information about the system jumpers and describes the connectors on th

158 Jumpers and ConnectorsSystem Board ConnectorsSee Figure 6-2 and Table 6-2 for the location and description of system board connectors.Table 6-1. S

Jumpers and Connectors 159Figure 6-2. System Board ConnectorsTable 6-2. System Board ConnectorsConnector Description1 DRAC_CONN2 Dell Remote Access Co

16 About Your SystemFigure 1-2. Hard-Drive IndicatorsTable 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are display

160 Jumpers and Connectors3 DRAC_CONN1 Dell Remote Access Control (DRAC) card 14 DIMM 1 Memory module, slot 15 DIMM 5 Memory module, slot 56 DIMM 2 Me

Jumpers and Connectors 161SAS Backplane Board ConnectorsFigure 6-3 shows the location of the connectors on the SAS backplane board.Figure 6-3. SAS Bac

162 Jumpers and ConnectorsSideplane Board ConnectorsSee Figure 6-4 for the location and description of connectors on the sideplane board.Figure 6-4. S

Jumpers and Connectors 163Figure 6-5. Optional PCIe Left Expansion-Card Riser Board ComponentsFigure 6-6. Optional PCIe Expansion-Card Central Riser B

164 Jumpers and ConnectorsDisabling a Forgotten PasswordThe system's software security features include a system password and a setup password, w

Jumpers and Connectors 16512Reconnect your system and peripherals to their electrical outlets, and turn on the system.13Assign a new system and/or set

166 Jumpers and ConnectorsBook.book Page 166 Monday, September 14, 2009 12:57 PM

Getting Help 167Getting HelpContacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active

168 Getting HelpBook.book Page 168 Monday, September 14, 2009 12:57 PM

Glossary 169GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.A — Ampere(s).AC — A

About Your System 17Back-Panel Features and IndicatorsFigure 1-3 shows the controls, indicators, and connectors located on the system's back pane

170 Glossaryboot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless th

Glossary 171DDR — Double-data rate. A technology in memory modules that potentially doubles the output.device driver — A program that allows the opera

172 GlossaryESM — Embedded server management.expansion bus — Your system contains an expansion bus that allows the processor to communicate with contr

Glossary 173headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are

174 GlossarykHz — Kilohertz.KMM — Keyboard/monitor/mouse.KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from w

Glossary 175memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated

176 Glossarypixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 4

Glossary 177RTC — Real-time clock.SAS — Serial-attached SCSI.SATA — Serial Advanced Technology Attachment. A standard interface between the system boa

178 Glossarysystem memory — See RAM.System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the

Glossary 179video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter ma

18 About Your SystemConnecting External DevicesWhen connecting external devices to your system, follow these guidelines:• Most devices must be connect

180 GlossaryBook.book Page 180 Monday, September 14, 2009 12:57 PM

Index 181IndexAalert messages, 44Bback-panelfeatures, 17baseboard management controller, 61BMC, 61batteriesremoving and replacing, 110troubleshooting,

182 IndexDdamaged systemstroubleshooting, 138daughter cardSAS, 85, 87Dellcontacting, 167diagnosticsadvanced testing options, 155testing options, 154wh

Index 183removing from a drive carrier, 72troubleshooting, 146hard drivesboot device, 87indicator codes, 15hot-plughard drives, 70Iindicatorsback-pane

184 Indexsystem, 100troubleshooting, 142memory modulesremoving, 104messagesalert, 44error messages, 45hard-drive indicator codes, 15status LCD, 20syst

Index 185cable retention bracket, 83central riser, 114-115control panel assembly, 122cooling fan, 78cover, 66DRAC card, 95expansion card, 90expansion-

186 Indexcontacting Dell, 167systemopening, 66system boardconnectors, 158installing, 127jumpers, 157removing, 124replacing, 124system coolingtroublesh

Index 187processor, 105USB devicetroubleshooting, 134using system setup, 46Vvideotroubleshooting, 131Wwarning messages, 43warranty, 11wet systemtroubl

188 IndexBook.book Page 188 Monday, September 14, 2009 12:57 PM

About Your System 19Figure 1-4. Redundant Power Supply IndicatorsNIC Indicator CodesEach NIC on the back panel has an indicator that provides informat

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 About Your SystemFigure 1-5. NIC IndicatorsLCD Status MessagesThe system's control panel LCD provides status messages to signify when the syst

About Your System 21 NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD.

22 About Your SystemE1310 RPM Fan ## RPM of specified cooling fan is out of acceptable operating range.See "Troubleshooting System Cooling Proble

About Your System 23E1414 CPU # ThermtripSpecified microprocessor is out of acceptable temperature range and has halted operation. See "Troublesh

24 About Your SystemE141F CPU Protocol The system BIOS has reported a processor protocol error.See "Getting Help" on page 167.E1420 CPU Bus

About Your System 25E1620 PS # Input RangePower source for specified power supply is unavailable, or out of acceptable range.Check the AC power source

26 About Your SystemE1712 PCI SERR B## D## F##PCI SERR Slot #The system BIOS has reported a PCI system error on a component that resides in PCI config

About Your System 27E1811 HDD ## Rbld AbrtThe specified hard drive has experienced a rebuild abort.See "Troubleshooting a Hard Drive" on pag

28 About Your SystemE2011 Mem Config ErrMemory detected, but is not configurable. Error detected during memory configuration.See "Troubleshooting

About Your System 29E201E POST Mem Test BIOS POST memory test failure.See "Troubleshooting System Memory" on page 142. If problem persists,

Contents 3Contents1 About Your System . . . . . . . . . . . . . . . . . 11Other Information You May Need . . . . . . . . . . . . 11Accessing Syste

30 About Your SystemE2111 SBE Log Disable Crd # DIMM ##The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging

About Your System 31Solving Problems Described by LCD Status MessagesThe code and text on the LCD can often specify a very precise fault condition tha

32 About Your Systemthe LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other f

About Your System 33Table 1-7. System MessagesMessage Causes Corrective ActionsAlert! Redundant memory disabled! Memory configuration does not support

34 About Your SystemDIMM pairs must be matched in size, speed, and technology. The following DIMM pair is mismatched: DIMM x and DIMM y.Mismatched or

About Your System 35Diskette drive n seek failureIncorrect configuration settings in the System Setup program.Run the System Setup program to correct

36 About Your SystemError: Memory failure detected. Memory size reduced. Replace the faulty DIMM as soon as possible.Faulty or improperly seated memor

About Your System 37Manufacturing mode detectedSystem is in manufacturing mode.Reboot to take the system out of manufacturing mode. MEMBIST failure -

38 About Your SystemNo boot device availableFaulty or missing optical/diskette drive subsystem, hard drive, or hard-drive subsystem, or no boot disk i

About Your System 39PCIe Degraded Link Width Error: Embedded Bus#nn/Dev#nn/FuncnExpected Link Width is nActual Link Width is nFaulty or improperly ins

4 ContentsResponding to Error Messages . . . . . . . . . . 45Using the System Setup Program . . . . . . . . . 46System Setup Options. . . . . . .

40 About Your SystemRead faultRequested sector not foundThe operating system cannot read from the diskette or hard drive, the system could not find a

About Your System 41The amount of system memory has changedMemory has been added or removed or a memory module may be faulty.If memory has been added

42 About Your SystemTimer chip counter 2 failedFaulty system board. See "Getting Help" on page 167.Unsupported CPU combinationMicroprocessor

About Your System 43Warning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

44 About Your SystemDiagnostics MessagesWhen you run system diagnostics, an error message may result. Diagnostic error messages are not covered in thi

Using the System Setup Program 45Using the System Setup ProgramAfter you set up your system, run the System Setup program to familiarize yourself with

46 Using the System Setup ProgramUsing the System Setup ProgramTable 2-1 lists the keys that you use to view or change information on the System Setup

Using the System Setup Program 47Figure 2-1. Main System Setup Program ScreenTable 2-2 lists the options and descriptions for the information fields t

48 Using the System Setup ProgramCPU Information Displays information related to microprocessors (speed, cache size, and so on). Enable or disable Hyp

Using the System Setup Program 49Memory Information ScreenTable 2-3 lists the descriptions for the information fields that appear on the Memory Inform

Contents 5Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 68Before You Begin. . . . . . . . . . . . . . . . . . 69Removing a Drive Blan

50 Using the System Setup ProgramCPU Information ScreenTable 2-4 lists the options and descriptions for the information fields that appear on the CPU

Using the System Setup Program 51Integrated Devices ScreenTable 2-5 lists the options and descriptions for the information fields that appear on the I

52 Using the System Setup ProgramEmbedded Gb NIC1(Enabled with PXE default)Enables or disables the system's integrated NIC. Options are Enabled w

Using the System Setup Program 53Serial Communication ScreenTable 2-6 lists the options and descriptions for the information fields that appear on the

54 Using the System Setup ProgramPassword Status Setting the Setup Password option to Enabled prevents the system password from being changed or disab

Using the System Setup Program 55TPM Clear(No default) NOTICE: Clearing the TPM will cause loss of all encryption keys in the TPM. This will prevent

56 Using the System Setup ProgramExit ScreenAfter you press <Esc> to exit the System Setup program, the Exit screen displays the following optio

Using the System Setup Program 57Assigning a System PasswordBefore you assign a system password, enter the System Setup program and check the System P

58 Using the System Setup ProgramUsing Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Se

Using the System Setup Program 59Deleting or Changing an Existing System Password1When prompted, press <Ctrl><Enter> to disable the existi

6 ContentsSAS Controller Daughter Card . . . . . . . . . . . . . 85Installing a SAS Controller Daughter Card. . . . . 85SAS Controller Daughter C

60 Using the System Setup ProgramAfter you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setu

Using the System Setup Program 61Baseboard Management Controller ConfigurationThe Baseboard Management Controller (BMC) enables configuring, monitorin

62 Using the System Setup ProgramBook.book Page 62 Monday, September 14, 2009 12:57 PM

Installing System Components 63Installing System ComponentsThis section describes how to install the following system components:• Hard drives• Power

64 Installing System ComponentsInside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform tr

Installing System Components 65The system board holds the system's control circuitry and other electronic components. Several hardware options, s

66 Installing System Components3Rotate the left end of the bezel away from the system to release the right end of the bezel.4Pull the bezel away from

Installing System Components 67Opening the SystemTo upgrade or troubleshoot the system, remove the system cover to gain access to internal components.

68 Installing System ComponentsFigure 3-3. Removing the CoverHard DrivesThis subsection describes how to install and configure SATA hard drives in the

Installing System Components 69Before You BeginHard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depen

Contents 7Activating the Integrated NIC TOE . . . . . . . . . . . 105Processors. . . . . . . . . . . . . . . . . . . . . . . . 105Removing a Proces

70 Installing System ComponentsInstalling a Drive BlankThe drive blank is keyed to ensure correct insertion into the drive bay. To install a 3.5-inch

Installing System Components 713Install the hot-plug hard drive.aOpen the handle on the hard-drive carrier. Figure 3-4. Installing a Hot-Plug Hard Dri

72 Installing System ComponentsReplacing a Hard-Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier1If you are removing a SATA hard drive fro

Installing System Components 73Figure 3-5. Installing a SATA Hard Drive Into a SATA Drive CarrierInstalling a SATA Hard Drive and Interposer Card Into

74 Installing System Components2 Viewing the assembly as shown in Figure 3-6, align the bottom rear screw hole on the hard drive with the hole labeled

Installing System Components 75Figure 3-6. Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive Carrier1 screws (4) 2 SATAu drive carri

76 Installing System ComponentsPower SuppliesYour system supports one or two power supplies rated at an output of 750 W. If only one power supply is i

Installing System Components 77Figure 3-7. Removing and Installing a Power SupplyReplacing a Power Supply1With the power-supply handle in the extended

78 Installing System ComponentsRemoving the Power Supply BlankUsing a Phillips screwdriver, remove the screw on the left side of the blank, rotate the

Installing System Components 79Figure 3-8. Removing and Installing a Cooling FanReplacing a Cooling Fan1Ensure that the fan handle is upright and lowe

8 ContentsStart-Up Routine . . . . . . . . . . . . . . . . . . . . . 129Checking the Equipment. . . . . . . . . . . . . . . . . 130Troubleshooting I

80 Installing System ComponentsCooling ShroudThe cooling shroud produces and directs airflow over the system memory modules. CAUTION: The DIMMs are h

Installing System Components 81Installing the Cooling Shroud1Align the hinges on the shroud pivots located on either end of the fan bracket. See Figur

82 Installing System ComponentsFigure 3-10. Removing and Installing the Fan BracketReplacing the Fan Bracket1Insert the two tabs on the right side of

Installing System Components 83Cable RoutingCables that extend through the system front-to-back are routed along a cable path within the interior righ

84 Installing System ComponentsFigure 3-11. Removing and Installing the Cable Retention BracketInstalling the Cable Retention Bracket1Insert the hooks

Installing System Components 85SAS Controller Daughter CardYour system includes a dedicated slot on the sideplane for a SAS controller daughter card.

86 Installing System ComponentsFigure 3-12. Installing a SAS Controller Daughter Card6Attach any cables from the SAS controller daughter card to the b

Installing System Components 87SAS Controller Daughter Card Cabling GuidelinesFigure 3-13. SAS Controller Daughter Card Cabling With 3.5-inch x4 Backp

88 Installing System ComponentsIf you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller. The d

Installing System Components 89 NOTE: The procedure for installing expansion cards into the left and central risers is the same except that there is

Contents 95 Running the System Diagnostics . . . . . 153Using Server Administrator Diagnostics . . . . . . . . 153System Diagnostics Features. . .

90 Installing System ComponentsFigure 3-14. Installing an Expansion Card6Connect any expansion-card cables for the new card.See the documentation that

Installing System Components 911Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.2Open th

92 Installing System Components4Remove any expansion cards from the expansion-card cage. See "Removing an Expansion Card" on page 90.5Press

Installing System Components 93Replacing the Expansion-Card Cage CAUTION: Many repairs may only be done by a certified service technician. You should

94 Installing System Components5Angle the DRAC card so that its NIC connector inserts through the back-panel DRAC card opening, aligning the card with

Installing System Components 957Connect the two short ribbon cables to the DRAC card and the system board. See Figure 6-2 for the connector locations

96 Installing System Components8Add any PCI cards that were removed from the central riser. See "Installing an Expansion Card" on page 88.9C

Installing System Components 974Disconnect the optical drive cable from the back of the drive.5To remove the optical drive, press down and forward on

98 Installing System Components5Remove the cable retention bracket from the right interior wall of the chassis. Push the blue release latch and push t

Installing System Components 99Removing the Optical Drive Cable CAUTION: Many repairs may only be done by a certified service technician. You should