Dell XPS/Dimension XPS Gen 2 Manuel d'utilisateur Page 37
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Solving Problems 37
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
A solid blue screen appears
Other software problems
CHECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information
that may help you solve the problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an
environment similar to non-Windows XP operating system environments.
1
Click the
Start
button, point to
All Programs
→
Accessories
, and then click
Program Compatibility
Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown, press
the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again
to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the
instructions on the screen.
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION
BACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW drive installed, see the drive’s
documentation for instructions.
ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA — See the program documentation to
ensure that the values or characters you are entering are valid.
CHECK FOR VIRUSES — Use a virus-scanning program to check the hard drive, floppy disks, or CDs.
T2310bk2.book Page 37 Thursday, February 5, 2004 10:00 AM
- Dell™ Dimension™ XPS 1
- Notes, Notices, and Cautions 2
- Abbreviations and Acronyms 2
- Contents 3
- 2 Optimizing Performance 4
- 3 Solving Problems 4
- 4 Advanced Troubleshooting 5
- 6 Appendix 7
- 8 Contents 8
- SAFETY: Battery Disposal 11
- CAUTION: Safety Instructions 12
- Using Your Computer 17
- Configuring Graphics Cards 19
- About Serial ATA Drives 20
- About Your RAID Configuration 20
- RAID Level 0 21
- RAID Level 1 21
- Copying CDs and DVDs 23
- How to Copy a CD or DVD 24
- Using Blank CD-Rs and CD-RWs 24
- Helpful Tips 24
- Network Setup Wizard 25
- Turning Off Your Computer 25
- 26 Using Your Computer 26
- Optimizing Performance 27
- Overclocking 28
- Solving Problems 29
- Finding Help Information 30
- Battery Problems 31
- Drive Problems 31
- CD drive problems 32
- DVD drive problems 33
- Hard drive problems 33
- 34 Solving Problems 34
- Error Messages 35
- General Problems 36
- Other technical problems 38
- General hardware problems 38
- IEEE 1394 Device Problems 39
- Keyboard Problems 39
- Mouse Problems 40
- Network Problems 41
- Power Problems 42
- Printer Problems 43
- Scanner Problems 44
- Sound and Speaker Problems 45
- Video and Monitor Problems 46
- 48 Solving Problems 48
- Advanced Troubleshooting 49
- Dell Diagnostics 52
- Dell Diagnostics Main Menu 54
- What Is a Driver? 55
- Identifying Drivers 56
- Reinstalling Drivers 56
- Using Microsoft 57
- XP System Restore 57
- Enabling System Restore 59
- Reinstalling Microsoft 60
- Windows 60
- Windows XP Setup 61
- Front View (Doors Open) 64
- Back View 65
- Before You Begin 68
- Opening the Computer Cover 70
- Inside View of Your Computer 72
- System Board Components 73
- DDR Memory Overview 74
- Installing Memory 75
- PCI Cards 77
- Removing a PCI Card 79
- AGP Cards 80
- Installing an AGP Card 81
- Overview 81
- Hard Drive 82
- Installing a Hard Drive 83
- Floppy Drive 85
- Installing a Floppy Drive 86
- CD/DVD Drive 88
- Installing a CD/DVD Drive 89
- Processor Airflow Shroud 91
- Processor 93
- Removing the Processor 95
- Front Panel 96
- Replacing the Front Panel 97
- Drive Door 98
- Replacing the Drive Door 99
- Closing the Computer Cover 102
- Removing and Installing Parts 104
- Appendix 105
- 106 Appendix 106
- 108 Appendix 108
- Standard Settings 109
- Clearing Forgotten Passwords 110
- Contacting Dell 112
- 114 Appendix 114
- 116 Appendix 116
- 118 Appendix 118
- 120 Appendix 120
- 122 Appendix 122
- 124 Appendix 124
- 126 Appendix 126
- Regulatory Notices 128
- Appendix 129 129
- 130 Appendix 130
- How will you fix my product? 131
- 132 Appendix 132
- What will Dell do? 133
- 134 Appendix 134
- Return Policy 135
- and Celeron 136
- Processors Only 136
- (U.S. and Canada Only) 136
- Appendix 137 137
- 138 Appendix 138
- Index 139 139
- 140 Index 140
- Index 141 141
- 142 Index 142
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