Dell Networking Z9500 Manuel d'installation télécharger pdf (Page 40)

Technical Support

This chapter contains the following sections:

• The iSupport Website

• Accessing iSupport Services

• Requesting a Hardware Replacement

• Contacting Technical Support

The iSupport Website

iSupport provides a range of documents and tools to assist you with effectively using Dell Networking

equipment and mitigating the impact of network outages. Through iSupport you can obtain technical

information regarding Dell Networking products, access to software upgrades and patches, and open and

manage your Tech Support cases. Dell Networking iSupport provides integrated, secure access to these

services.

Accessing iSupport Services

The URL for iSupport is http://www.force10networks.com/ CSPortal20/Main/Login.aspx .

You must have a userid and password to access iSupport services.

1. On the Dell Networking Support page, click the Account Request link.

2. Fill out the User Account Request form and click Send. You will receive your userid and password by

E-mail.

3. To access iSupport services, click the LOGIN link and enter your userid and password.

Requesting a Hardware Replacement

1. Determine the part number and serial number of the component. To list the numbers for all

components installed in the chassis, use the show inventory command.

2. Request a RMA number from Tech Support by opening a support case. Open a support case by:

a. Using the Create Service Request form on the iSupport page (refer to Contacting Technical

Support).

b. Contacting Dell Networking directly by E-mail or by phone (refer to Contacting Technical

Support). Provide the following information when using E-mail or phone:

• Part number, description, and serial number of the component.

• Your name, organization name, telephone number, fax number, and E-mail address.

• Shipping address for the replacement component, including a contact name, phone number,

and E-mail address.

• A description of the failure, including log messages. This can include:

Technical Support

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Dell Networking Z9500 Manuel d'installation Page 40