Dell 360 Manuel d'utilisateur Page 156
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156 Troubleshooting
If the other monitor works, the original computer display may be defective.
Contact
Dell (see
"Contacting Dell" on page 159
).
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of
software and hardware updates for your computer. The service is free and can
be customized for content, format, and how frequently you receive
notifications.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate.
Dell Support Utility
The Dell Support Utility is installed on your computer and available from the
Dell Support
icon on the taskbar or from the Start button. Use this
support utility for self-support information, software updates, and health
scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the icon on the taskbar or from the
Start menu.
If the Dell Support icon does not appear in your taskbar:
1
Click
Start
All Programs
Dell Support
Dell Support Settings
.
2
Ensure that the
Show icon on the taskbar
option is checked.
NOTE: If the Dell Support Utility is not available from the Start menu, download the
software from the Dell Support website at support.dell.com.
The Dell Support Utility is customized for your computing environment.
The icon in the taskbar functions differently when you click, double-
click, or right-click the icon.
Clicking the Dell Support Icon
Click or right-click the
icon to perform the following tasks:
• Check your computing environment.
• View the Dell Support Utility settings.
- Dell™ OptiPlex™ 360 1
- Service Manual 1
- Notes, Cautions, and Warnings 2
- Contents 3
- 4 Contents 4
- 6 Contents 6
- 8 Contents 8
- Recommended Tools 9
- Turning Off Your Computer 10
- Inside View of Your Computer 11
- Desktop Computer 12
- System Board Components 13
- Computer Cover 19
- Desktop Computer Cover 21
- Computer Cover 23 23
- 24 Computer Cover 24
- Drive Bezel 25
- Replacing the Drive Bezel 26
- Removing a Drive Bezel Insert 27
- PCI and PCI Express Cards 29
- Computer 31
- PS/2 Serial-Port Adapter 41
- Cards 45 45
- Riser-Card Cage 52
- 54 Cards 54
- About the Drives 55
- Drive Interface Connectors 56
- Optical Drive 57
- Drives 59 59
- Drives 61 61
- Drives 63 63
- Drive Panel Insert 63
- Tower Computer 64
- Drives 65 65
- Drives 69 69
- Hard Drives 70
- Drives 71 71
- Drives 73 73
- Drives 75 75
- 3 hard drive bracket 78
- 80 Drives 80
- I/O Panel 81
- 82 I/O Panel 82
- Replacing the I/O Panel 83
- Processor Heat-Sink Assembly 85
- Memory Modules 89
- Coin-Cell Battery 93
- Speakers 95
- 96 Speakers 96
- Replacing a Speaker 97
- 98 Speakers 98
- Processor 99
- Replacing the Processor 100
- Power Supply 103
- 106 Power Supply 106
- 108 Power Supply 108
- Desktop Computer Power Supply 110
- 114 Power Supply 114
- 116 Power Supply 116
- Flashing the BIOS From a CD 117
- System Board 119
- Replacing the System Board 120
- 122 System Board 122
- Troubleshooting 123
- Beep Codes 124
- Diagnostic Lights 126
- 128 Troubleshooting 128
- 130 Troubleshooting 130
- 132 Troubleshooting 132
- System Messages 134
- Hardware Troubleshooter 135
- Dell Diagnostics 136
- Dell Diagnostics Main Menu 139
- Solving Problems 141
- Drive Problems 142
- Hard drive problems 143
- Error Messages 144
- IEEE 1394 Device Problems 145
- Keyboard Problems 145
- Lockups and Software Problems 146
- A program crashes repeatedly 147
- A solid blue screen appears 147
- Other software problems 147
- Memory Problems 148
- Mouse Problems 148
- Network Problems 149
- Power Problems 150
- Printer Problems 151
- Scanner Problems 152
- Sound and Speaker Problems 153
- Video and Monitor Problems 154
- 3D image quality is poor 155
- Dell Technical Update Service 156
- Dell Support Utility 156
- Troubleshooting 157 157
- 158 Troubleshooting 158
- Contacting Dell 159
- 160 Contacting Dell 160
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