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130 Appendix
www.dell.com | support.dell.com
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell
Service Tag or order number available.
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information;
lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you
return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard price for that part.
Individual Home Consumers: U.S. Only
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service 1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value-Added Resellers
(VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory
1-888-363-5150
T2310bk2.book Page 130 Thursday, February 5, 2004 10:00 AM
- Dell™ Dimension™ XPS 1
- Notes, Notices, and Cautions 2
- Abbreviations and Acronyms 2
- Contents 3
- 2 Optimizing Performance 4
- 3 Solving Problems 4
- 4 Advanced Troubleshooting 5
- 6 Appendix 7
- 8 Contents 8
- SAFETY: Battery Disposal 11
- CAUTION: Safety Instructions 12
- Using Your Computer 17
- Configuring Graphics Cards 19
- About Serial ATA Drives 20
- About Your RAID Configuration 20
- RAID Level 0 21
- RAID Level 1 21
- Copying CDs and DVDs 23
- How to Copy a CD or DVD 24
- Using Blank CD-Rs and CD-RWs 24
- Helpful Tips 24
- Network Setup Wizard 25
- Turning Off Your Computer 25
- 26 Using Your Computer 26
- Optimizing Performance 27
- Overclocking 28
- Solving Problems 29
- Finding Help Information 30
- Battery Problems 31
- Drive Problems 31
- CD drive problems 32
- DVD drive problems 33
- Hard drive problems 33
- 34 Solving Problems 34
- Error Messages 35
- General Problems 36
- Other technical problems 38
- General hardware problems 38
- IEEE 1394 Device Problems 39
- Keyboard Problems 39
- Mouse Problems 40
- Network Problems 41
- Power Problems 42
- Printer Problems 43
- Scanner Problems 44
- Sound and Speaker Problems 45
- Video and Monitor Problems 46
- 48 Solving Problems 48
- Advanced Troubleshooting 49
- Dell Diagnostics 52
- Dell Diagnostics Main Menu 54
- What Is a Driver? 55
- Identifying Drivers 56
- Reinstalling Drivers 56
- Using Microsoft 57
- XP System Restore 57
- Enabling System Restore 59
- Reinstalling Microsoft 60
- Windows 60
- Windows XP Setup 61
- Front View (Doors Open) 64
- Back View 65
- Before You Begin 68
- Opening the Computer Cover 70
- Inside View of Your Computer 72
- System Board Components 73
- DDR Memory Overview 74
- Installing Memory 75
- PCI Cards 77
- Removing a PCI Card 79
- AGP Cards 80
- Installing an AGP Card 81
- Overview 81
- Hard Drive 82
- Installing a Hard Drive 83
- Floppy Drive 85
- Installing a Floppy Drive 86
- CD/DVD Drive 88
- Installing a CD/DVD Drive 89
- Processor Airflow Shroud 91
- Processor 93
- Removing the Processor 95
- Front Panel 96
- Replacing the Front Panel 97
- Drive Door 98
- Replacing the Drive Door 99
- Closing the Computer Cover 102
- Removing and Installing Parts 104
- Appendix 105
- 106 Appendix 106
- 108 Appendix 108
- Standard Settings 109
- Clearing Forgotten Passwords 110
- Contacting Dell 112
- 114 Appendix 114
- 116 Appendix 116
- 118 Appendix 118
- 120 Appendix 120
- 122 Appendix 122
- 124 Appendix 124
- 126 Appendix 126
- Regulatory Notices 128
- Appendix 129 129
- 130 Appendix 130
- How will you fix my product? 131
- 132 Appendix 132
- What will Dell do? 133
- 134 Appendix 134
- Return Policy 135
- and Celeron 136
- Processors Only 136
- (U.S. and Canada Only) 136
- Appendix 137 137
- 138 Appendix 138
- Index 139 139
- 140 Index 140
- Index 141 141
- 142 Index 142
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