Dell 360 Manuel d'utilisateur Page 149
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Troubleshooting 149
CHECK THE MOUSE CABLE —
• Ensure the cable is not damaged or frayed and check cable connectors for bent or
broken pins. Straighten any bent pins.
• Remove any mouse extension cables, and connect the mouse directly to the computer.
• Verify the mouse cable is connected as shown on the setup diagram for your computer.
RESTART THE COMPUTER —
1
Simultaneously press <Ctrl><Esc> to display the
Start
menu.
2
Press <
U>
,
press the up- and down-arrow keys
to highlight
Shut down
or
Turn
Off
, and then press <Enter>.
3
After the computer turns off, reconnect the mouse cable as shown on the setup
diagram.
4
Turn on the computer.
TEST THE MOUSE — Connect a properly working mouse to the computer, then try
using the mouse.
C
HECK THE MOUSE SETTINGS —
Windows XP
1
Click
Start
Control Panel
Mouse
.
2
Adjust the settings as needed.
Windows Vista:
1
Click
Start
Control Panel
Hardware and Sound
Mouse
.
2
Adjust the settings as needed.
REINSTALL THE MOUSE DRIVER — See the Dell Technology Guide on your computer
or at support.dell.com.
R
UN THE HARDWARE TROUBLESHOOTER — See "Hardware Troubleshooter" on
page 135.
Network Problems
WARNING: Before working inside your computer, read the safety information
that shipped with your computer. For additional safety best practices information,
see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
C
HECK THE NETWORK CABLE CONNECTOR — Ensure the network cable is firmly
inserted into the network connector on the back of the computer and the network
jack.
C
HECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — If the link
integrity light is off (see "About Your Computer" in the Setup and Quick Reference
- Dell™ OptiPlex™ 360 1
- Service Manual 1
- Notes, Cautions, and Warnings 2
- Contents 3
- 4 Contents 4
- 6 Contents 6
- 8 Contents 8
- Recommended Tools 9
- Turning Off Your Computer 10
- Inside View of Your Computer 11
- Desktop Computer 12
- System Board Components 13
- Computer Cover 19
- Desktop Computer Cover 21
- Computer Cover 23 23
- 24 Computer Cover 24
- Drive Bezel 25
- Replacing the Drive Bezel 26
- Removing a Drive Bezel Insert 27
- PCI and PCI Express Cards 29
- Computer 31
- PS/2 Serial-Port Adapter 41
- Cards 45 45
- Riser-Card Cage 52
- 54 Cards 54
- About the Drives 55
- Drive Interface Connectors 56
- Optical Drive 57
- Drives 59 59
- Drives 61 61
- Drives 63 63
- Drive Panel Insert 63
- Tower Computer 64
- Drives 65 65
- Drives 69 69
- Hard Drives 70
- Drives 71 71
- Drives 73 73
- Drives 75 75
- 3 hard drive bracket 78
- 80 Drives 80
- I/O Panel 81
- 82 I/O Panel 82
- Replacing the I/O Panel 83
- Processor Heat-Sink Assembly 85
- Memory Modules 89
- Coin-Cell Battery 93
- Speakers 95
- 96 Speakers 96
- Replacing a Speaker 97
- 98 Speakers 98
- Processor 99
- Replacing the Processor 100
- Power Supply 103
- 106 Power Supply 106
- 108 Power Supply 108
- Desktop Computer Power Supply 110
- 114 Power Supply 114
- 116 Power Supply 116
- Flashing the BIOS From a CD 117
- System Board 119
- Replacing the System Board 120
- 122 System Board 122
- Troubleshooting 123
- Beep Codes 124
- Diagnostic Lights 126
- 128 Troubleshooting 128
- 130 Troubleshooting 130
- 132 Troubleshooting 132
- System Messages 134
- Hardware Troubleshooter 135
- Dell Diagnostics 136
- Dell Diagnostics Main Menu 139
- Solving Problems 141
- Drive Problems 142
- Hard drive problems 143
- Error Messages 144
- IEEE 1394 Device Problems 145
- Keyboard Problems 145
- Lockups and Software Problems 146
- A program crashes repeatedly 147
- A solid blue screen appears 147
- Other software problems 147
- Memory Problems 148
- Mouse Problems 148
- Network Problems 149
- Power Problems 150
- Printer Problems 151
- Scanner Problems 152
- Sound and Speaker Problems 153
- Video and Monitor Problems 154
- 3D image quality is poor 155
- Dell Technical Update Service 156
- Dell Support Utility 156
- Troubleshooting 157 157
- 158 Troubleshooting 158
- Contacting Dell 159
- 160 Contacting Dell 160
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