Dell PowerVault ML6000 Manuel d'utilisateur Page 379
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Chapter 13 Troubleshooting
About RAS Tickets
Dell PowerVault ML6000 User’s Guide 379
Included in the list is a brief description of the error condition captured
by the RAS ticket. The All RAS Tickets screen allows you to view RAS
ticket details and navigate to ticket resolution information.
The initial status of all RAS tickets is Unopened. Once the administrator
selects the Resolve button on the All RAS Tickets screen for a ticket, its
status changes to Opened. When the user closes the ticket, its status
changes to Closed. You can view Opened and Unopened tickets on both
the operator panel and the Web client, but you can view Closed tickets
only on the Web client.
The paths to open the appropriate screens are:
• From the Web client, select Tools > All RAS Tickets.
• From the operator panel, select Tools > All RAS Tickets.
Resolving and Closing
RAS Tickets 13
Administrators can resolve some RAS tickets. Others must be resolved by
Service personnel. Only one person at a time can resolve a ticket. Multiple
users can, however, view ticket details simultaneously. If your Web client
session goes down while resolving a RAS ticket, you must wait 3 minutes
before you can continue resolving the RAS ticket from either the Web
client or the operator panel.
1 Log in to the Web client.
2 From the Tools menu, select All RAS Tickets.
The Tools - All RAS Tickets screen appears.
3 Identify the RAS ticket you want to resolve.
Note: Last Occurrence indicates the last time a ticket event occurred.
This information updates any time the event recurs. Last
Occurrence
does NOT update if you open, close, or resolve the
RAS Ticket.
Caution: Be careful when pressing the Close All Tickets button. This
closes all RAS tickets even if they are not resolved. It is
recommended that each RAS ticket be viewed, analyzed,
and closed individually.
- Introduction 2
- Mercury Statement 3
- Chapter 1 Introduction 4
- Other Documents You Might 4
- Supported Configurations 5
- Setting Up the PowerVault 6
- ML6000 Library 6
- Unpacking your Library 9
- Installing and Rack-Mounting 9
- Setup Wizard 11
- Configuration Details 12
- Description 14
- ML6020 CM Library 16
- ML6030 CM Library 17
- Chapter 3 Description 18
- Front Panel Components 21
- Back Panel Components 23
- Figure 7 Power Supply LEDs 27
- Figure 10 FC I/O Fan Blade 32
- 1 LED (amber) 32
- Tape Drive Support 33
- Library Features 34
- Licensable Features 35
- Module is numbered 36
- Chapter 4 42
- Figure 13 Operator Panel User 44
- Interface 44
- Operator Panel 47
- Web Client 48
- Menu Trees 48
- Setup Menu 50
- Operations Menu Tools Menu 50
- Reports Menu 50
- • Advanced Reporting* 50
- • System Settings 52
- • Library Tests 53
- User Privileges 54
- User Access 55
- Configuring Your Library 56
- Using the Setup Wizard 58
- Accessing the Web Client 62
- Managing the Network 62
- Tools > Download SNMP MIB 70
- Working With Partitions 71
- Table 3 Number of Partitions 72
- Supported 72
- Configuring Cleaning Slots 79
- Configuring I/E Station Slots 81
- Setting Tape Drive Parameters 84
- Working With Control Paths 86
- Working With User Accounts 96
- The simple LDAP server 103
- Working With FC I/O Blades 109
- Setup > FC 117
- I/O Blades > Host Mapping 117
- Configuring System Settings 126
- Advanced Reporting 132
- Chapter 6 Advanced Reporting 133
- Viewing the Media Usage Log 141
- Capacity on Demand 144
- Library Managed Encryption 146
- OK to start the diagnostics 158
- Running Your Library 161
- Restarting the Library 162
- Logging In 163
- Logging Out 164
- Performing Media Operations 164
- Import Media screen to add 170
- About Cleaning Tape Drives 178
- About Tape Drive Operations 184
- PowerVault ML6000 188
- Viewing Logged-in Users 193
- Viewing the All Slots Report 194
- Updating Library and Tape 199
- Drive Firmware 199
- Upgrading Library Firmware 200
- Upgrading Tape Drive Firmware 202
- Help icon 203
- Tools > Drive Operations 204
- Installing, Removing, and 210
- Replacing 210
- Cabling the Library 212
- Library Control Module SCSI 215
- Library Control Module Fibre 225
- Cable Management Guidelines 237
- Figure 30 Power Cord 240
- Management 240
- UPPER. If the FC I/O 242
- Figure 31 Ethernet Cable 243
- Required tools: None 245
- Required tools: 247
- 1 screws to remove 250
- 1 Guide pin 252
- 2 Thumbscrew 252
- Figure 35 Y-Rail in Unlocked 255
- Functional Position 255
- 1 Thumbscrews (behind doors) 266
- Example 1 279
- From an Existing Library 285
- License screen 286
- LCB Compact Flash Card 320
- 1 LCB compact flash card 322
- 10 Click OK 324
- The login screen appears 324
- • User name: admin 324
- • Password: password 324
- 12 Press OK 325
- Table 8 Rack-mount Kit 335
- Contents 335
- Table 9 Rack Ear Kit Contents 337
- 2 Ferrule 340
- Installing nut clips: 348
- Installing cage nuts: 348
- 1 Hinge of rack ears 351
- 10 Close the module’s doors 353
- 13 Power on the library 353
- Troubleshooting 377
- Chapter 13 Troubleshooting 382
- Tools > Capture Snapshot 382
- Duplicate Devices Discovered 387
- Identifying Tape Drives 388
- Retrieving Tape Drive Logs 391
- Identifying FC I/O Blades 393
- Resetting FC I/O Blade Ports 394
- Interpreting LEDs 396
- Table 10 Blade Status LEDs 398
- Table 11 LCB Ethernet Hub 399
- Link Activity 399
- 1 Fibre Port LED 401
- 2 Tape Drive LEDs 401
- Table 13 Tape Dr ive LEDs 402
- Table 14 Fibre Port Link 403
- Table 15 Power Supply Status 404
- Library Diagnostics 410
- Drive Diagnostics 411
- Robotics Diagnostics 412
- Get/Put Test 413
- Working With Cartridges 414
- Handling Cartridges Properly 415
- Write-Protecting Cartridges 416
- Barcode Label Requirements 417
- Supported Barcode Formats 418
- Installing Barcode Labels 419
- Figure 43 Barcode Label 420
- Orientation 420
- Library Specifications 421
- Supported Components 422
- Library Capacity 423
- Environmental Requirements 424
- Electrical Requirements 424
- Dimensions 425
- Component Weights 426
- TapeAlert Flag Descriptions 428
- Table 17 Tape Dr ive 429
- DIAGNOSTIC 435
- Contacting Dell 438
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