Dell Data Protection | Encryption Guide de l'utilisateur télécharger pdf (Page 108)

108 Enterprise Edition Administrator Guide

Assisted Recovery, PBA

• Assisted recovery will be needed if you cannot gain access to the computer using any commands or policies and you need

to bypass the PBA login. Some examples include:

— You need to remove SED management because it is malfunctioning and you need to get to the Windows login

scr

een.

— You need to deactivate the computer, but cannot because:

a PBA failure has occurred.

the operating system has been accidentally re-imaged

so there effectively is not an SED client.

Prerequisites

Ensure that the following prerequisites are met before beginning the recovery process.

• Ensure that you have physical access to the drive to be recovered.

• Ensure that you have USB media or a network drive available

to save the recovery file downloaded from the Remote

Management Console.

• Ensure that you have access to the Dell installation media. Th

e files in the “Windows Recovery Kit” folder contain the

files needed for this process.

• Be prepared to create a WinPE image. All instructions a

nd special drivers that are needed to create a WinPE image and

recover the computer are included in the “Windows Recovery Kit” folder.

Retrieve the Recovery Bundle

This section details part of the steps to take when data recovery is needed for an SED.

As a Dell Administrator, log in to the Remote Management Console.

In the left pane, click

Actions > Recover Data

Click the

SED

tab on the top menu.

In the

Recover SED Endpoint

area, enter the Host Name of the computer and click

Create Recovery File

The

Host Name

is typically the fully qualified host name. If not, you can find the

Host Name

on the Endpoint Detail

page in the Endpoint Detail section. It is listed as the Unique ID.

When prompted, save this file to USB media or a network drive. Dell suggests using the default naming convention of

[hostname].dat.

Go to the Dell installation media and locate the “Windows Recovery

Kit” folder.

Open

Instructions for building the WinPe.txt

and follow the instructions to create the WinPE image that will be used to

recover the computer.

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