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174 Enterprise Edition Administrator Guide
Understand the Cloud Edition System Tray Menu Items
Details Screen
You can use the Details screen for troubleshooting or support issues. For example:
• If a user creates a folder but it's not encrypting, select
Details > Files > Folder State
.
•Check Cloud Edition Policy Settings.
• View logs for troubleshooting.
The Details screen has a basic view and an enhanced view with additional details.
Basic Details Screen
Click the
Cloud Edition system tray icon,
and then
click
Details...
The upper-left corner of the Details screen displays the following information:
Service Status: Status of the Cloud Edition Serv
ice. Values are: Stopped, Start Pending, Stop Pending, Running,
Continue Pending, Pause Pending, Paused
Run State: The device activation state. Values are: Active, Reactivating, Suspended, Suspending
User Mode: Internal user - a user w
ithin this domain address
External user - a user outside of this domain address
Registration Email: For Internal users, thi
s is the domain email address. For External users, this is the email they
registered under.
Server URL: DDP Server that comm
unicates with this client.
Policy Last Modified: Date and timestamp of when the policy was last modified and consumed by the client.
Policy Version: Policy version gener
ated by the DDP Server.
The Fi
les and Folders areas of the Details screen display the following information:
Name: Name of the file or folder
Key: Key ID assigned to that folder (new
files use that key for encryption)
Sync Client: The last sync client
to sync that folder (Dropbox, Box, or OneDrive)
FolderOwnership: This value indicates who the folder is ow
ned by. Value is determined by the Key ID.
FolderState: The folder state is typically
Idle
unless a sync client is working on a folder, in which case it would be
Enumerating.
Obfuscation Type: A set on each folder indicating what type of .xen files will be created in the cloud. This is a policy set
by your Adm
inistrator. If your Administrator selects
Extension only
, the actual filename with the
“.xen” extension will be displayed. If your Administrator selects
Guid
, a scrambled filename with the
“.xen” extension will display. This is a policy setting that takes effect on new folders only.
Enhanced Details Screen
While pressing <Ctrl> <Shift>, click the
Dell Data Protection | Cloud Edition
system tray icon,
and then
select
Details.
In addition to Files and Folders, the following display:
Security: Lists the key, key type, and state.
- Enterprise Edition 1
- Administrator Guide 1
- Contents 3
- Uninstallation Process 4
- Introduction 11
- Requirements 13
- Hardware Requirements 14
- Operating Systems 15
- SED Client 17
- Client Prerequisites 18
- Opal Compliant SEDs 18
- Language Support 19
- Hardware 19
- BitLocker Manager Client 21
- Cloud Edition Client 22
- Cloud Sync Clients 23
- Interoperability 25
- Upgrade Legacy HCA Computers 27
- Reset System Password 30
- Partition 31
- Commonly Used Scenarios 39
- Installer (Master 51
- Installer) 51
- Install DDP 54
- Switches 59
- Section II. Drivers 61
- Drivers Installation Tasks 63
- C:\extracted\Drivers 64
- Install Encryption Client 67
- C:\extracted\Encryption 69
- Uninstall Encryption Client 74
- Encryption 76
- Retrieve the Recovery Bundle 79
- Recover Data 79
- Recover the Data 82
- Troubleshooting HCA Recovery 83
- Self-Recovery 84
- Configure Dell Key Server 87
- Sample Configuration File 88
- Windows Service Instructions 88
- Use WSScan 91
- WSScan Output 92
- Advanced 93
- Installation Tasks 95
- C:\extracted\Security Tools 97
- C:\extracted\Security 97
- Tools\Authentication 97
- Uninstallation Tasks 99
- Uninstall SED Client 100
- SED and OS Recovery 103
- Access Recovery 104
- Self-Recovery, PBA 106
- Assisted Recovery, PBA 108
- Dell Enterprise Server 109
- DDP Enterprise Server - VE 109
- Initial Access Code 111
- Section V. User Experience 113
- Credential 113
- Management and 113
- Authentication 113
- Applications 113
- Start Menu 115
- System Tray 115
- Skip recovery 116
- Choose Credentials 117
- Skip fingerprint 118
- when finished 119
- Credentials 124
- Windows Password 125
- Recovery Questions 125
- Fingerprints 125
- Backup and Restore 126
- Back up Data 127
- Restore Data 129
- The end user clicks 130
- to close the dialog 130
- Password Manager 131
- Add Logon 132
- More fields 133
- More Field 133
- More Fields 133
- Icon Context Menu 134
- Web Domain Support 135
- Use Old Password 137
- Password Change 138
- Password Manager Page 139
- Settings Page 141
- Section VI. BitLocker Manager 143
- Best Practices 145
- Install BitLocker Manager 145
- Parameters 146
- Prerequisites 147
- Uninstall BitLocker Manager 147
- BitLocker Manager Recovery 149
- Section VII. Cloud Edition 153
- DDP Server Tasks 155
- Cloud Storage Settings 156
- Software Update Server URL 156
- Whitelist 157
- Blacklist 157
- Business and Personal Folders 158
- Essential Steps 160
- Client Tasks 161
- Notify End Users 162
- Remove Protected Files 163
- Uninstall Cloud Edition 164
- Cloud Edition 167
- Activate Cloud Edition 169
- Install a Cloud Sync Client 169
- Sync Folders 170
- Work with Folders and Files 171
- Dropbox for Business 173
- Basic Details Screen 174
- Enhanced Details Screen 174
- Cloud Edition Policy Settings 175
- Install on an iOS device 176
- Install on an Android device 176
- Register Cloud Edition 177
- Download Cloud Edition 177
- Question 178
- Glossary 185
- 0 XXXXXA0 X 187
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