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80 Enterprise Edition Administrator Guide
Recover Data using Current Computer
These instructions restore access to encrypted files by forcing DDP|E to re-acquire its keys from the server. Follow these
instructions when the computer is bootable, but you are having problems accessing encrypted files.
1
Locate the recovery bundle downloaded from the Remote Management Console.
2
Copy the recovery bundle to the target computer (the computer to recover data).
3
Right-click the file and select
Run as Administrator
to launch the recovery utility.
The recovery bundle that you downloaded from the Server is in a compr
essed, self-extracting format. The compressed
recovery file extracts to the same location as the compressed file, and executes. A dialog displays prompting you to select
the scenario that best describes your problem:
• My system fails to boot and displays a message asking
me to perform SDE recovery.
• My system does not allow me to access encrypted data, edit policies, or is being reinstalled.
• I want to decrypt my HCA encrypted drive.
• I want to restore access to my HCA encrypted drive.
4
Select the
second
option,
My system does not allow me to access encrypted data, edit policies, or is being reinstalled
, and
click
Next
.
5
Click
Next
at the Backup\Recovery Information screen.
6
Select the disk to recover and click
Next
.
7
Enter the recovery password associated with this file. This is the Recovery Password defined when the recovery bundle
was retrieved from the Remote Management Console. A dialog displays notifying you of the disk that is being recovered.
8
Click
Recover
.
A dialog displays notifying you that recovery was completed successfully.
9
Click
Finish
.
10
When recovery is finished, close the console.
The self-extracting file will delete the extracted files.
Recover Data using a Pre-Installed Environment (or a Slaved Drive)
This procedure covers these three scenarios:
Type of Recovery Description
SDE recovery My system fails to boot and displays a message asking me to
perform SDE recovery.
HCA decryption I want to decrypt my HCA encrypted drive.
HCA recovery I want to restore access to my HCA encrypted drive.
Prerequisites
Ensure that the following prerequisites are met before beginning the recovery process.
• Ensure that you have physical access to the drive to be recovered.
• Ensure that you have access to the Dell installation media. The fi
les in the “Windows Recovery Kit” folder contain the
files needed for this process.
• Be prepared to create a WinPE image. All instructions an
d special drivers that are needed to create a WinPE image and
recover the computer are included in the “Windows Recovery Kit” folder.
- Enterprise Edition 1
- Administrator Guide 1
- Contents 3
- Uninstallation Process 4
- Introduction 11
- Requirements 13
- Hardware Requirements 14
- Operating Systems 15
- SED Client 17
- Client Prerequisites 18
- Opal Compliant SEDs 18
- Language Support 19
- Hardware 19
- BitLocker Manager Client 21
- Cloud Edition Client 22
- Cloud Sync Clients 23
- Interoperability 25
- Upgrade Legacy HCA Computers 27
- Reset System Password 30
- Partition 31
- Commonly Used Scenarios 39
- Installer (Master 51
- Installer) 51
- Install DDP 54
- Switches 59
- Section II. Drivers 61
- Drivers Installation Tasks 63
- C:\extracted\Drivers 64
- Install Encryption Client 67
- C:\extracted\Encryption 69
- Uninstall Encryption Client 74
- Encryption 76
- Retrieve the Recovery Bundle 79
- Recover Data 79
- Recover the Data 82
- Troubleshooting HCA Recovery 83
- Self-Recovery 84
- Configure Dell Key Server 87
- Sample Configuration File 88
- Windows Service Instructions 88
- Use WSScan 91
- WSScan Output 92
- Advanced 93
- Installation Tasks 95
- C:\extracted\Security Tools 97
- C:\extracted\Security 97
- Tools\Authentication 97
- Uninstallation Tasks 99
- Uninstall SED Client 100
- SED and OS Recovery 103
- Access Recovery 104
- Self-Recovery, PBA 106
- Assisted Recovery, PBA 108
- Dell Enterprise Server 109
- DDP Enterprise Server - VE 109
- Initial Access Code 111
- Section V. User Experience 113
- Credential 113
- Management and 113
- Authentication 113
- Applications 113
- Start Menu 115
- System Tray 115
- Skip recovery 116
- Choose Credentials 117
- Skip fingerprint 118
- when finished 119
- Credentials 124
- Windows Password 125
- Recovery Questions 125
- Fingerprints 125
- Backup and Restore 126
- Back up Data 127
- Restore Data 129
- The end user clicks 130
- to close the dialog 130
- Password Manager 131
- Add Logon 132
- More fields 133
- More Field 133
- More Fields 133
- Icon Context Menu 134
- Web Domain Support 135
- Use Old Password 137
- Password Change 138
- Password Manager Page 139
- Settings Page 141
- Section VI. BitLocker Manager 143
- Best Practices 145
- Install BitLocker Manager 145
- Parameters 146
- Prerequisites 147
- Uninstall BitLocker Manager 147
- BitLocker Manager Recovery 149
- Section VII. Cloud Edition 153
- DDP Server Tasks 155
- Cloud Storage Settings 156
- Software Update Server URL 156
- Whitelist 157
- Blacklist 157
- Business and Personal Folders 158
- Essential Steps 160
- Client Tasks 161
- Notify End Users 162
- Remove Protected Files 163
- Uninstall Cloud Edition 164
- Cloud Edition 167
- Activate Cloud Edition 169
- Install a Cloud Sync Client 169
- Sync Folders 170
- Work with Folders and Files 171
- Dropbox for Business 173
- Basic Details Screen 174
- Enhanced Details Screen 174
- Cloud Edition Policy Settings 175
- Install on an iOS device 176
- Install on an Android device 176
- Register Cloud Edition 177
- Download Cloud Edition 177
- Question 178
- Glossary 185
- 0 XXXXXA0 X 187
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