Dell Data Protection | Encryption Guide de l'utilisateur télécharger pdf (Page 179)

Enterprise Edition Administrator Guide 179

Folder Management FAQs

NOTE: To use the Manage Folders option, you may need to request permission from your Administrator.

Question

I have a folder with files that I have shared with another user. In the system tray, I used the Cloud Edition > Manage

Folders utility to unprotect that folder's contents. Recently, my files have become encrypted in the cloud again. That

folder no longer displays in the Manage Folders utility, so I can no longer get those files to become unprotected in the

cloud.

Answer

An encryption key ID is associated with a folder based on the first user who adds a file to that folder. If one user creates a

folder and does not add any files, their key is not associated with that folder. The user whose encryption key ID has been

set on the folder is the only one who can view the folder in the Manage Folders utility. If the user who sees the folder

deselects the folder in the Manage Folders utility and they share that folder with another DDP|CE user, the second user’s

DDP|CE will re-encrypt the contents.

Solution

Create a new folder.

Move all the files to be protected to the new folder.

3 In the system tray, use the Cloud Edition > Manage Folders

utility again to decrypt those files.

NOTE: If you unprotect the contents of a folder that are shared with other users who have DDP|CE, the other user’s DDP|CE will enforce

the policy to encrypt them. You can use the Manage Folders utility to unprotect files that are unshared with other DDP|CE users.

The best practice is to unprotect only unshared folders.

Question

I am syncing to a decrypted folder that I had deselected using the Manage Folders

utility

. However, when I try to upload it

through the web browser, I can only upload encrypted files.

Answer

DDP|CE is not designed to actively search for folders in the cloud. With unencrypted folders, DDP|CE can sync through

the sync client because it is controlling that environment. Files going through the web browser are required to be

protected.

Solution

Add files to the sync folder.

Question

I recently uninstalled my cloud-based file sharing system (Dropbox, Box, or OneDrive) from my computer, but when I

opened the Manage Folders utility, Dropbox was still listed as an option.

Answer

DDP|CE does not monitor installation or uninstallation of third-party software. Those options are still listed because, by

design, when these clients are uninstalled, they do not remove your existing files. Those files are still being protected by

DDP|CE even though that sync client is no longer there.

1 2 ... 174 175 176 177 178 179 180 181 182 183 184 ... 187 188

Pas de commentaire

Dell Data Protection | Encryption Guide de l'utilisateur Page 179