Dell Data Protection | Encryption Guide de l'utilisateur télécharger pdf (Page 86)

86 Enterprise Edition Administrator Guide

Recover Access using Challenge/Response Codes

As a Dell Administrator, open the Remote Management Console.

In the left pane, click

Actions > Recover Data

Select the

SED

tab on the top menu.

In the

Recover SED User Access

area, enter the Host Name of the computer to recover.



Enter the

Host Name

as a fully qualified host name. You can find the

Host Name

on the Endpoint Detail page in the

Endpoint Detail section. It is listed as the Unique ID.

Click

When the host is found, select the user name from the list.

Enter the challenge code obtained from the endpoint, and click

Generate Response

Instruct the user to enter the response code on his computer.

Assisted Recovery

• Assisted recovery will be needed if you need to bypass the PBA login for any reason.

Prerequisites

When contacting Dell Support for recovery assistance, ensure that the following prerequisites are met:

• Ensure that you have physical access to the drive to be recovered.

• Ensure that you have the recovery keys. Your recovery k

eys are saved on a network drive or on removable media.

Log on to www.dell.com/support > Endpoint Security Solutions and enter the Dell service tag number which is located

on the bottom of the computer. After entering the service tag numbe

r, follow the instructions to contact Dell Support for

recovery assistance and to obtain the necessary files.

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Dell Data Protection | Encryption Guide de l'utilisateur Page 86