Dell Data Protection | Encryption Guide de l'utilisateur télécharger pdf (Page 83)

Enterprise Edition Administrator Guide 83

When the computer restarts, it downloads the updated HCA Critical Data to complete the recovery. It will attempt to

download the HCA Critical Data on every login until it succeeds in obtaining the new data. Once this has happened, the

drive’s device icon should be green again in the console.

After the escrow takes place, the local console requests the upda

ted data from the server the next time anyone logs in.

If recovery fails, refer to

Troubleshooting HCA Recovery

for assistance.

Troubleshooting HCA Recovery

Check the Recovery Log File

The recovery log file is located in C:\ProgramData\Dell\Dell Data Protection\Encryption\LSARecovery.log

If you are booted into WinPE, the recovery log file path defaul

ts to drive X:\ProgramData\Dell\Dell Data

Protection\Encryption\LSARecovery.log. Drive X is in memory and will disappear after you restart the computer. If you

want have the log file to examine later, save the log file to a permanent location.

When Escrow Cannot Be Completed during the WinPE Recovery (HCA)

If escrow cannot be completed during the WinPE recovery, the recovery saves a new copy of the backup file to the recovery

directory specified after clicking Recover.

Use the extracted LSARecovery file and the following command l

ine options to escrow the data to the server from any

Windows computer that has network connectivity to the server.

LSARecovery.exe –escrowAll –server https://my.server.com:8443/xapi

Reset TPM Security (HCA)

If there is a problem with the TPM, recovery can fail. When this occurs, you need to reset TPM ownership.

TPM security must also be reset when a com

puter’s motherboard is replaced.

See DDP|HCA Pre-Installation BIOS

Configuration for instructions.

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Dell Data Protection | Encryption Guide de l'utilisateur Page 83