Dell Data Protection | Encryption Guide de l'utilisateur télécharger pdf (Page 178)

178 Enterprise Edition Administrator Guide

Cloud Edition Frequently Asked Questions (FAQs)

Administrator FAQs

Question

I changed the

Obfuscate Filenames

cloud policy from GUID to Extension only. However, the folders I had previously been

syncing are still encrypting those files to the other format with GUID filenames.

Answer

When a policy is changed on the DDP Server, DDP|CE maintains the previous policy for that folder. Any new folders

created will have the new policy applied and will encrypt to the

Extension only

format.

Solution

To reapply the

Extension only

format to the old files, cut and paste them to a new folder that has the new policy applied.

Question

I installed and activated DDP|CE, but a new domain was stood up. I disjoined the old domain and joined it to the new

domain. DDP|CE is still showing as active, but it is not getting any policy updates and no encryption occurs.

Answer

Currently, the DDP Server only recognizes the endpoint against which you originally activated. If you change the endpoint

name, the DDP Server will not recognize that endpoint in order to send policy and

DDP|CE

will not perform as expected.

Solution

Uninstall DDP|CE and then reinstall.

Activate the same user again.

NOTE: Ensure that you stop syncing files to the local computer before you do this, or valuable data may become unprotected in the cloud or

possibly deleted.

Question

Is there a reason that DDP|CE does not download unobfuscated files in a managed session?

Answer

DDP|CE transforms everything that the browser sees into .xen files. This includes the clear text downloads after the file

has been created. You should encourage end users to protect all files in a managed cloud website.

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Dell Data Protection | Encryption Guide de l'utilisateur Page 178