Dell Data Protection | Encryption Guide de l'utilisateur Page 79

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Enterprise Edition Administrator Guide 79
Encryption Client Data Recovery
Situations such as operating system failure or hardware failure may cause encrypted data to become inaccessible. Data
recovery allows you to regain access to encrypted data on computers encrypted by DDP|E software encryption or HCA
encryption.
Prerequisites
A recovery bundle is needed to recover data. The bundle is a recovery program that must be run with Administrative
rights on the drive that it is recovering. In Windows XP, the user account under which the recovery program is run must
at least be a member of the Administrator Group. In Windows 7, Windows 8, and Windows 8.1, the recovery program
must be “Run as Administrator”.
If the target computer is not bootable, data recovery must be performed
on the computer booted into a pre-installed
environment (or a slaved drive). Instructions to create pre-installed environments are located in the Dell installation
media in “Windows Recovery Kit.” Several sets of instructions are included: for HCA, SED, and File/Folder Encryption
(FFE). Once you have created your pre-installed environment and followed all instructions, return to this document.
Retrieve the Recovery Bundle
To perform data recovery, a recovery program containing the disk's encryption keys must first be retrieved from the Remote
Management Console.
1
As a Dell Administrator, log in to the Remote Management Console.
2
In the left pane, click
Actions > Recover Endpoint
.
3
Select the appropriate Endpoint Type.
4
Enter the fully qualified Host Name of the computer, such as username.organization.com. You can find the Host Name
on the Endpoint Detail page in the Endpoint Detail section. It is listed as the Unique ID.
5
Click
Download
.
6
When prompted, create a Recovery Password for this computer and click
Save
.
7
When prompted, save the file to a convenient and accessible location.
You may now use this recovery bundle to
Recover Data
.
Recover Data
There are two methods to recover data:
Recover Data using Current Computer - If the target computer is
still bootable
, data recovery can be accomplished
in-place
.
Recover Data using a Pre-Installed Environment (or a Slaved Drive) - If the target computer is
not bootable
, data
recovery must be accomplished on the computer booted into
the pre-installed environment or a slaved drive.
Instructions to create a pre-installed environment are located in the Dell installation media in the “Windows Recovery
Kit” folder.
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